HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Troubleshooting Common Problems
Chapter 4 4-33
Troubleshooting
Recurring cleaning
message.
• Ensure you are using an approved cleaning cartridge for
your drive type. (Refer to Appendix D for more
information.)
• Replace the existing cleaning cartridge with a new one.
• If the message reappears when a particular data
cartridge is used, verify that the data cartridge is
readable by:
— Clearing the error message.
— Reading the tape again.
• If the data cartridge can be read, backup data from the
damaged cartridge to another cartridge, and discard the
damaged one.
Cannot load the cleaning
cartridge.
• Ensure you are using an approved cleaning cartridge for
your drive type. (Refer to Appendix D for more
information.)
• Check the drive media log using the RMC Web-Based
Library Administrator.
• Contact your service representative.
Front Panel Display
Front panel display does
not work.
• Power cycle the library.
• Attempt to access the library through the remote
management card (see page 3-9).
• Attempt to access the library from the host computer
(either SCSI or Fibre Channel, depending on how the
library is configured).
• Contact your service representative.
Table 4-10 Troubleshooting Table
Problem Solution