60 - (English) User's Guide

Troubleshooting, Removal, and Replacement

Troubleshooting Common Problems

Chapter 44-32

Need to abort internal test

cycle.

• Press

[STOP]. The current test loop completes, then the

test stops. It may take a few minutes to stop the current

test loop.

Cannot write to the tape. • Check the write-protect tab on the tape to assure write-

enabled status.

• Ensure that the backup software does not have the write-

protect setting activated.

• Check the host device file system access permissions.

• Verify that you are using the correct tape type. (Refer to

Appendix D for more information.)

• Check the

Drive Log and Media Log.

• Try a new tape.

CAUTION: During the troubleshooting process, do not

put the tape in question into another drive since damaged

tapes can damage drives.

Cleaning

A new data cartridge is

used and the clean drive

icon is displayed.

• Ensure you are using an approved cleaning cartridge for

your drive type. (Refer to Appendix D for more

information.)

• Clean the outside of the data cartridge using a damp

cloth.

• Clean the drive using the drive cleaning procedure on

page 2-17.

• If the icon is displayed again within a short amount of

time, replace the data cartridge.

Table 4-10 Troubleshooting Table

Problem Solution