HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Troubleshooting Common Problems
Chapter 4 4-31
Troubleshooting
Cannot navigate through
the RMC Web-Based
Library Administrator
interface.
• Do not use the
[Back] or [Forward] buttons on the browser
to navigate. Instead, use the tabs and buttons on the
actual interface page.
Library Performance
HP-UX host responds
slowly or crashes after
connecting to the library.
• Check the SCSI IDs of all devices on the host buses to
ensure there are no conflicts.
• Check that the backup software does not require SCSI
IDs to be in a certain order.
• Contact your service representative.
The library is not
efficiently backing up data.
• Check the network bandwidth from the host computer.
• Check that the library’s drive(s) are on their own SCSI
bus and not daisy-chained to another tape drive or the
hard drive.
• Ensure that the drive is clean. See page 2-17 for more
information on cleaning the drive.
• Try a new tape. A marginal tape can cause performance
problems due to bad spots on the tape requiring retries.
• Ensure that the backup software is using fixed-length
records (or blocks) to maximize throughput and has not
defaulted to a smaller record size.
• Ensure that the data is being compressed.
• Check the size of the files. Small file size can impact
performance.
Operations
Cannot remember the
administration menu
password.
• Contact your service representative.
Table 4-10 Troubleshooting Table
Problem Solution