HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Troubleshooting Common Problems
Chapter 44-30
Host does not detect the
library.
• Ensure that the HBA type matches the library type
(HVDS, LVDS, or single-ended SCSI).
• Check that the library is terminated and properly cabled.
• Ensure that the terminator is compatible with the library
(HVDS, LVDS, or single-ended SCSI).
• Check that the library is recognized on the operating
system (see page 1-40).
• Check that the backup software is compatible with the
library.
• Check that the device is properly installed and configured
using HP Library & Tape Tools available from
www.hp.com/support/TapeTools.
• Power cycle the library and power down the host. Wait
until the library completes its power cycle before
powering up the host.
• Check for SCSI ID conflicts (see page 3-19).
• If using Fibre Channel, make sure you power on the
devices in the correct order (switch, hub, library, host).
• Contact your service representative.
Network Monitoring
The RMC Web-Based
Library Administrator
interface is slow in
updating the web pages or
does not display clearly.
• Check your computer’s display settings. For best results,
make sure the display resolution is set to 800 x 600 and
the color palette is set to 65535 colors or higher.
• To speed up the display of pages, be sure to bypass proxies
for local access by listing the domains to exclude in the
Connections/Advanced page of the browser options.
• Check your browser’s caching options to ensure the
browser is looking for newer versions of the stored pages.
(See page 3-12.)
Table 4-10 Troubleshooting Table
Problem Solution