HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Troubleshooting Common Problems
Chapter 4 4-29
Troubleshooting
Tape stuck in storage slot. • Using the front panel display, open the appropriate door.
Slide the door outward and remove the magazine.
• Pull the tape out.
• Reinsert the magazine.
• If the magazine is damaged, contact your service
representative.
Transport is misaligned.
Transport won’t get a tape.
Tape/drive/transport is
misaligned.
• Run the
Recalibrate Library test (see page 3-28).
• Ensure that you are using the correct tape type. (Refer to
Appendix D for more information.)
• Contact your service representative.
Media
Cleaning or data cartridge
incompatible with drive.
• Ensure you are using cleaning and data cartridges that
are compatible with the drive(s). (Refer to Appendix D for
more information.)
Connections
Changed drive SCSI ID,
but the new ID is not
recognized by the host
computer.
• Check that all SCSI devices on the same bus have
different ID numbers.
• Reboot the host.
• If the drive SCSI ID remains at 5, regardless of what is
selected, then the drive is not communicating with the
library. Contact your service representative.
Table 4-10 Troubleshooting Table
Problem Solution