HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Troubleshooting Common Problems
Chapter 44-28
The library’s power failed
while a tape was in the
drive and did not return to
the ready state after the
power came on.
• Verify that the LEDs on the back of the library are on and
the fans are turning (see page 4-17).
• Power cycle the library
• Contact your service representative.
No display messages
appear.
• Make sure the power cord is connected.
• Make sure the power switch is on.
• Check that the LEDs on the back of the library are on and
the fans are turning (see page 4-17).
• Power cycle the library.
• Try to access the library via the web (see page 3-9).
• Contact your service representative.
Tape Movement
An error message appears
after inserting the
magazine or loading tapes.
• Verify that tapes are inserted correctly in the magazine.
(See page 2-13).
• Verify that the correct tape type is used. (Refer to
Appendix D.)
Tape stuck in drive. • Power cycle the library and retry unloading the tape from
the library front panel.
• Ensure the backup host software is not reserving the slot.
The backup software needs to cancel the reservation.
• Refer to Appendix D for more information on removing a
stuck tape.
• Contact your service representative.
Tape stuck in transport. • Run the
Recalibrate Library test (see page 3-28).
• Power cycle the library.
• Contact your service representative.
Table 4-10 Troubleshooting Table
Problem Solution