60 - (English) User's Guide

Troubleshooting, Removal, and Replacement

Understanding Error States

Chapter 44-14

2. Record all information from this screen for later reference.

3. Select

[More]. Record the list of recommendations on this and any

subsequent screens. To retrieve this information after you exit, view

the latest entry in the hard error log.

4. Perform the recommendations in the order presented. Continue with

each successive recommendation until the problem is isolated.

5. If the problem persists after implementing all of the

recommendations presented on the front panel display, contact your

service representative. (See Appendix B, “Customer Support.”)

Clearing the Failed State

The status bar on the front panel display shows a reverse video reminder

(icon background reverses to black) of the drive or library fault that

caused the log entry. You may clear this reminder by viewing either the

Library Hard Error Log or Drive Log screens by selecting the center icon

button on the Home screen.

The library’s reverse video reminder will also be set if the library’s

partial availability status changes. (See “Partial Availability State” on

page 4-8.) You can clear this reminder by viewing the

Library Status

screen.

When the library records a hard error, the library status icon in the front

panel display is set to

Failed. This state can be cleared (to either Healthy

Partly Available) by one of the following:

• Running the Recalibrate Library test

• Power cycling the library