HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Understanding Error States
Chapter 4 4-11
Troubleshooting
Incompatible
magazine(s)
The magazine is incompatible
with the drive type.
• Ensure that you use the correct
magazine for your drive type.
Refer to Appendix D for more
information.
Mailslot open Mailslot door is open. The
library robotics will not move
until the mailslot is closed.
• Ensure that the mailslot door is
closed.
RMC not present Library could not detect the
remote management card.
• Power cycle the library.
• Contact your service
representative.
Front panel not
present
Library could not detect the
front panel display.
• Power cycle the library.
• Contact your service
representative.
Slave card not
present
Library could not detect the
library slave controller cards.
• Power cycle the library.
• Contact your service
representative.
Remote
management card
failed
Remote management card failed
power-up test.
• Power cycle the library.
• Contact your service
representative.
Front panel failed Front panel display failed
power-up test.
• Power cycle the library
• Contact your service
representative.
Slave card failed Library slave controller card
failed power-up test.
• Power cycle the library.
• Contact your service
representative.
Table 4-1 Partial Availability Conditions
Library Status Cause Solution