HP SureStore E Tape Library Models 2/20, 4/40, and 6/60 - (English) User's Guide

Troubleshooting, Removal, and Replacement
Understanding Error States
Chapter 44-10
Drive(s) critical
error
A critical error has occurred on
a drive.
• Check the
Drive Event Log from
the front panel or RMC Web-
Based Library Administrator
pages for possible causes.
• Contact your service
representative.
Drive(s) not on
Fibre Channel
Drive(s) are detected by library
controller, but are not detected
by any of the Fibre Channel
interfaces.
• Verify that this is your intended
configuration.
• Verify that there are no broken
or bent pins on the SCSI cables
(for standard performance
Fibre Channel interface only).
• Tighten all SCSI cables and
power cycle the library.
• If problem persists, replace the
SCSI cables.
• Contact your service
representative.
Firmware update
needed
A library component has
firmware that is different from
the rest of the library.
• Update library firmware. (See
page 4-60.)
Library fan
failure
A library card cage fan has
failed.
• Power cycle the library.
• Contact your service
representative.
Magazines(s)
missing
Library could not detect all the
magazines.
• Ensure that all magazines are
present and correctly installed.
(See “Removing/Replacing a
Magazine” on page 2-14.)
Door(s) open One or more tape doors are
open. The library robotics will
not move until the door is
closed.
• Ensure that doors are closed.
Table 4-1 Partial Availability Conditions
Library Status Cause Solution