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Minimum Requirements 7KH $SSHQGL[ LQFOXGHV D OLVW RI UHTXLUHG SDWFKHV 6\VWHP 5HTXLUHPHQWV 0LQLPXP 6\WVWHP 5HTXLUHPHQWV Operating System HP-UX 10.20 HP-UX 11.00 Processor 132 MHz RAM 64 MB Video RAM 4 MB Hard drive Netscape FastTrack: 46 MB; FC Manager: 15 MB* *FC Introduction 7DEOH Manager requires additional hard drive space as it acquires and stores data. 0DQDJHG 'HYLFHV 7DEOH 'HYLFH )LUPZDUH 5HTXLUHPHQWV Hub Hub Controller: 03.06; Device Agent: 02.14 Switch (A5223A/AZ) 1.
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6 TROUBLESHOOTING Troubleshooting If Installation is Not Successful If FC Manager 3.1 Does Not Display Properly If the Netscape Browser Appears to Lock If You Get an Error Message in Online Help If Device Status Does Not Refresh or Update If a Browser-Related Message Displays in Status Bar If Device-Specific Pages Do Not Appear If You Cannot Modify FC Manager 3.
If Installation is Not Successful Symptom Cause/Solution During installation of the Netscape FastTrack web server, files could not be extracted. The destination directory has insufficient disk space. Make space in the destination directory or choose another directory that has at least 50 MB free. Repeat Downloading Netscape FastTrack Server onto the Management Server on page 26. During execution of the FCInstall utility, the configuration file could not be loaded. The fcman.
If FC Manager 3.1 Does Not Display Properly Cause/Solution FC Manager opens but does not display properly on the management workstation. The management station is not using the required browser or version of browser to view FC Manager 3.1. Install Netscape Navigator 4.07 (or higher) or Microsoft Internet Explorer 4.01 (or higher) on the workstation. The management station is not configured with enough colormaps. Set the Color Palette to 65,536 colors or greater in the Display Control Panel.
If the Netscape Browser Appears to Lock Symptom Cause/Solution The Netscape Navigator browser In certain conditions, subversions of Netscape Navigator 4 appears to lock and the status bar lock when Java initializes. Upgrade Netscape Navigator to displays “Starting Java.” version 4.05 or greater, or pass -start_java to command line of workstation (HP-UX or Windows NT). The Netscape Navigator browser appears to lock on HP-UX workstations and the status bar does NOT display “Starting Java.
If You Get an Error Message in Online Help Symptom Cause/Solution An error message displays in online help. Download and register the FHPopup.ocx file. (See Viewing Online Help in Microsoft Internet Explorer on page 61.
If Device Status Does Not Refresh or Update 8QGHU QRUPDO FRQGLWLRQV WKH )& 0DQDJHU GDHPRQ IFPDQ' SUREHV DOO PDQDJHG GHYLFHV DQG UHIUHVKHV )& 0DQDJHU ZLWK QHZ VWDWXV LQIRUPDWLRQ DW DQ LQWHUYDO GHILQHG LQ WKH )& 0DQDJHU LQVWDOODWLRQ XWLOLW\ 7KH GHIDXOW UHIUHVK UDWH LV VHFRQGV Symptom Cause/Solution FC Manager pages do not refresh and a daemon error window displays frequently. The FC Manager daemon is not running. Start the FC Manager daemon (fcmanD).
If a Browser-Related Message Displays in Status Bar Symptom Cause/Solution The top frame displays: “netscape.javascript.JSException: Java/JavaScript communication is disabled for netscape.” Netscape Navigator does not have JavaScript enabled. Enable JavaScript. Refer to the browser’s documentation or online help to enable JavaScript.
If Device-Specific Pages Do Not Appear ,Q PRVW FDVHV \RX FDQ GRXEOH FOLFN D URZ LQ WKH GHYLFH VWDWXV WDEOH WR YLHZ WKDW GHYLFHªV GHWDLO SDJHV 7KH +3 KXE FDQ EH FRQILJXUHG DV D SDUHQW RU FKLOG KXE ,I D SDUHQW KXE LV DGGHG WR )& 0DQDJHU LWV FKLOG KXE LV DGGHG DXWRPDWLFDOO\ 7KH FKLOG KXE LV QRW YLVLEOH LQ WKH PDLQ GHYLFH VWDWXV WDEOH KRZHYHU VWDWXV GHWDLOV IRU WKH FKLOG KXE DUH DYDLODEOH IURP WKH SDUHQW KXEªV GHWDLO SDJHV Symptom Cause/Solution Device-specific pages do not The Netscape Navigator
If You Cannot Modify FC Manager 3.1 )RU WKH +3 KXE PDQDJHPHQW DFWLYLWLHV LQFOXGH E\SDVVLQJ DQG HQDEOLQJ KXE SRUWV VDYLQJ SRUW QRWHV DQG VHWWLQJ WKH KXE EHDFRQ UDWH )RU WKH +3 VZLWFK PDQDJHPHQW DFWLYLWLHV LQFOXGH GLVDEOLQJ DQG HQDEOLQJ VZLWFK SRUWV Symptom Cause/Solution FC Manager does not allow a user The user’s FC Manager user group does not have read/ to modify information or perform write privileges. Change the user’s FC Manager user group management tasks.
If You Cannot Manage Device Ports or Set Hub Beacon Rate )& 0DQDJHU SHUIRUPV VHYHUDO GHYLFH PDQDJHPHQW DFWLYLWLHV )RU WKH +3 KXE PDQDJHPHQW DFWLYLWLHV LQFOXGH E\SDVVLQJ DQG HQDEOLQJ KXE SRUWV VDYLQJ SRUW QRWHV DQG VHWWLQJ WKH KXE EHDFRQ UDWH )RU WKH +3 VZLWFK PDQDJHPHQW DFWLYLWLHV LQFOXGH GLVDEOLQJ DQG HQDEOLQJ VZLWFK SRUWV Symptom Cause/Solution You can perform some management activities but cannot manage device ports or set the hub beacon rate.
If Device’s Status is ERROR Cause/Solution Device’s status is ERROR in the device status table. FC Manager is reporting a fan failure for the device. Verify the device’s fan status on the Device Status (hub) or Switch Status (switch) page. If the fan status is BAD, see page 87. FC Manager is reporting a power supply failure for the device. Verify the device’s power status on the Device Status (hub) or Switch Status (switch) page. If the power status is BAD, see page 88.
If Device Status is UNKNOWN Symptom Cause/Solution A device’s status is UNKNOWN in The device is set up as an unmanaged device in the device status table. FC Manager. Change the Manage Device setting for the device. For the hub, you cannot view 1. Click the Administration tab, then click the Devices device detail pages. button. For the switch, the fan, power 2. Select the device from the drop-down list. supply, and temperature status are UNKNOWN. 3.
If Device Does Not Write to Device Log Cause/Solution Managed devices do not write entries to the device log. The device is not reporting any errors or status changes. The FC Manager trap daemon is not running. Verify that the trap daemon (fcman-td) is running.
If Port Status is Questionable )& 0DQDJHU GLVSOD\V WKH SRUW VWDWXV IRU HDFK PDQDJHG GHYLFH RQ WKH 3RUW 6WDWXV SDJH $FWLYH SRUWV DUH SRUWV WKDW KDYH D FDUG LQVWDOOHG RU D GHYLFH RU ORRSEDFN FDEOH FRQQHFWHG WR WKHP 7KH 3RUW 6WDWXV SDJH GLVSOD\V D JUHHQ /(' LFRQ IRU WKHVH SRUWV DQG GHVFULEHV WKHLU VWDWXV DV (QDEOHG KXE RU 2QOLQH VZLWFK 8VHUV ZLWK UHDG ZULWH SULYLOHJHV FDQ E\SDVV GLVDEOH DFWLYH SRUWV IRU WKH KXE DQG VZLWFK LQ )& 0DQDJHU Symptom Cause/Solution Device port has FC device or server co
If Device’s Fan Status is BAD Symptom Cause/Solution A device’s fan status is BAD on the Device Status page (hub) or Switch Status page (switch) One or more of the device’s fans are obstructed. Verify that the fans are not obstructed. The fan module is not firmly seated. Reinstall the fan module, then verify that the fan’s status in FC Manager is GOOD. The fans are faulty.
If Device’s Power Supply Status is BAD )& 0DQDJHU FRQWLQXRXVO\ PRQLWRUV WKH SRZHU VXSSOLHV RI PDQDJHG KXEV DQG VZLWFKHV DQG GLVSOD\V WKHLU VWDWXV RQ WKH 'HYLFH 6WDWXV KXE RU 6ZLWFK 6WDWXV VZLWFK SDJH Symptom Cause/Solution A device’s power status is BAD on One of the switch’s two power supplies is unplugged. the Device Status (hub) or Switch Verify that both of the switch’s power supplies are plugged in. Status (switch) page. This solution does not apply to the HP hub.
If FC Manager 3.1 Displays a Temperature Alarm Symptom Cause/Solution The device’s status is ERROR on the device status table. The device’s operating environment is too hot. Verify the temperature of the operating environment. Cool the environment if necessary. The device’s temperature status on the Device Status (hub) or Switch Status (switch) page is BAD. The device log includes a temperature alarm entry for the device. The device’s fans are blocked or obstructed.
If Hub Cumulative Uptime is Questionable 7KH &XPXODWLYH 8SWLPH ILHOG RQ WKH +XE 'HYLFH 6WDWXV SDJH GLVSOD\V WKH WRWDO WLPH WKDW WKH KXE KDV EHHQ SRZHUHG RQ Symptom Cause/Solution The hub has been powered on for a significant amount of time, but the Cumulative Uptime field displays 0 days. The maximum cumulative uptime value is 497 days. No action required. Cumulative uptime is reset to 0 days when the maximum value is reached.
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APPENDIX Required Patches for HP-UX 10.20 Required Patches for HP-UX 11.
Required Patches for HP-UX 10.20 7DEOH +3 8; 3DWFKHV DV RI -DQXDU\ PHKL_14283 10.20 select(2) system call cumulative patch PHSS_17225 10.X dld.sl(5) cumulative patch PHSS_17872 10.X HP aC++runtime libraries (aCC A.01.21) PHSS_20543 10.20 OV EMANATE14.2 agent consolidated patch PHSS_18326 10.20 Fibre Channel Mass Storage Driver patch PHKL_16751 10.20 SIG_IGN/SIGCLD,LVM,JFS,PCI/SCSI cumulative patch PHCO_19046 10.20 cumulative SAM/ObAM patch PHSS_19256 10.
Required Patches for HP-UX 11.0 7DEOH +3 8; 3DWFKHV DV RI -DQXDU\ PHSS_16587 11.x HP aC++runtime libraries (aCC A.03.13) PHSS_20544 11.00 OV EMANATE14.2 agent consolidated PHKL_19416 11.00 Fibre Channel Mass Storage Driver patch PHKL_14750 11.00 pthread_cond_timedwait(3T) EINVAL patch PHCO_19666 11.00 libpthreads cumulative patch PHKL_18543 11.00 PM/VM/UFS/async/scsi/io/DMAPI/JFS/perf patch PHCO_17556 11.00 fsck_vxfs(1M) cumulative patch 11.
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