HP SureStore DLT Internal/External Tape Drive User’s Guide DLT 40i/e, DLT 70i/e, DLT 80i/e
dlt.book Page i Monday, February 12, 2001 5:42 PM HP SureStore DLT Installation Guiden (Internal Drives) Refer to: Before you start: page 1-2 Check the packing list inside this guide. Check system prerequisites. Step 1: Check the drive’s SCSI ID page 1-5 Check the tape drive’s SCSI ID. If necessary change it from the default of 5 by setting jumpers on the side of the drive.
dlt.book Page ii Monday, February 12, 2001 5:42 PM Copyright © 1999 Hewlett-Packard Limited. November 1999 The information contained in this document is subject to change without notice. Part Number: C1579-90905 This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Limited.
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dlt.book Page 1 Monday, February 12, 2001 5:42 PM 1 Installing Your Internal Drive This chapter describes how to install an internal HP SureStore DLT drive. • HP SureStore DLT 40i • HP SureStore DLT 70i • HP SureStore DLT 80i Note For an overview of the installation process, see inside the front cover.
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dlt.book Page 3 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Before You Start Check System Prerequisites Before you start installing, make sure that your computer has the following: A properly installed and configured SCSI host adapter (SCSI-2 or SCSI-3 compliant) For optimal performance, Hewlett-Packard recommends that your DLT drive is placed on a dedicated SCSI bus. If this means you need to install a new host adapter, contact your supplier.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Registering Your Tape Drive Registering Your Tape Drive You must register with HP to ensure that you benefit from the full 3-year warranty period. The second and third years of warranty are subject to registration within 30 days. You can register electronically on the internet or you can use the Warranty Registration card that is provided with your drive.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 1: Check the Drive’s SCSI ID Step 1: Check the Drive’s SCSI ID Note For optimal performance, Hewlett-Packard recommends that your DLT drive be installed on a dedicated SCSI bus. This is shown in figure 1.8. Your HP SureStore DLT drive is shipped with a default SCSI ID of 5, but it can be assigned any unused ID. Do not use SCSI ID 7, which is reserved for the SCSI controller.
dlt.book Page 6 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 1: Check the Drive’s SCSI ID If you need a different SCSI ID, you must set it by using jumpers on a set of pins at the side of the drive as shown in figure 1.1. There should be no jumpers on the block when you receive the drive. This gives the drive a default SCSI ID of 5. Figure 1.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 2: Attach Local Language Labels if Necessary To select another ID, refer to figure 1.3: 1 Place a jumper across the left-most pins (Remote ID Present), to tell the host to read the ID from the pins. 2 Set the ID you want on the pins as shown in figure 1.3. Whether you change the SCSI ID or not, make a note of the drive’s SCSI setting on the inside of the front cover of this guide for future reference.
dlt.book Page 8 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 3: Prepare the Mounting Bay Step 3: Prepare the Mounting Bay Take the following steps to install the tape drive into your computer. Caution To avoid damaging the computer, ensure that it is powered off before you install the drive. Static electricity can damage electronic components.
dlt.book Page 9 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 5: Install the Drive Figure 1.5 Attaching the tray to the drive Position 1: With the fixing screws in the frontmost holes, the front of the drive protrudes from the front of the cabinet. Use position 1 if there is there is not enough depth in the cabinet for position 2. Position 2: With the fixing screws in the rearmost holes, the front bezel of the drive lies flush on the cabinet.
dlt.book Page 10 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 6: Attach Power and SCSI Cables Step 6: Attach Power and SCSI Cables a Attach a spare power cable from the computer’s internal power supply to the rear of the tape drive, as shown in figure 1.6. Figure 1.6 Attaching the power cable and SCSI cable HP SureStore DLT 40i Rear of drive SCSI connector Power connector HP SureStore DLT 70i and 80i Rear of drive SCSI connector b Attach the SCSI cable.
dlt.book Page 11 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 6: Attach Power and SCSI Cables Attaching the 50-Pin to 68-Pin Adapter (DLT 40i drives only) The DLT 40i drive has a 50-pin narrow SCSI connector. If your computer uses wide SCSI, you will need a cable or adapter that enables you to connect a narrow SCSI device (50 pins) into the wide SCSI bus (68 pins). HP provides a wide to narrow SCSI adapter as standard with all internal tape drives.
dlt.book Page 12 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive Step 7: Secure the Drive Step 7: Secure the Drive a Secure the tape drive to the computer using the screws you removed in step 3d. b Replace the cover on the computer and reconnect the power cables. On Completion Verify the Installation Note If you are installing the drive in a UNIX system, go now to the UNIX Configuration Guide to configure your system to support the drive and to verify the installation.
dlt.book Page 13 Monday, February 12, 2001 5:42 PM Installing Your Internal Drive What Next? Install Backup Software and Driver Note If you are installing the drive in a UNIX system, go to the UNIX Configuration Guide to configure your system to support the drive and to verify the installation. Before you can use the tape drive, you will need a backup application with driver software that supports your tape drive model.
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dlt.book Page 1 Monday, February 12, 2001 5:42 PM 2 Installing an External Drive This chapter describes how to install an external HP SureStore DLT drive. • HP SureStore DLT 40e • HP SureStore DLT 70e • HP SureStore DLT 80e Note For an overview of the installation process, see inside the back cover.
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dlt.book Page 3 Monday, February 12, 2001 5:42 PM Installing an External Drive Before You Start Check System Prerequisites To install and use your new tape drive, you will need the following: A properly installed and configured SCSI host adapter (SCSI-2 or SCSI-3 compliant). For optimal performance, Hewlett-Packard recommends that your DLT drive is placed on a dedicated SCSI bus. If this means you need to install a new host adapter, contact your supplier.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Installing an External Drive Before You Start Backup software that supports your tape drive. Replica Backup for Single Server is included with the drive. Check with your supplier for backup applications compatible with your tape drive and operating system. Select a Site for the Drive You need to find a firm flat surface on which to place the drive.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Installing an External Drive Step 1: Check the Drive’s SCSI ID Step 1: Check the Drive’s SCSI ID Note For optimal performance, Hewlett-Packard recommends that you install your DLT drive on a dedicated SCSI bus. This arrangement is shown in figure 2.1.
dlt.book Page 6 Monday, February 12, 2001 5:42 PM Installing an External Drive Step 1: Check the Drive’s SCSI ID If you follow this recommendation, the following points apply: • You can leave the SCSI ID at 5 (the default). • You must attach the SCSI terminator to one of the SCSI connectors on the rear of the drive. If you choose to have other devices on the SCSI bus (not recommended with a DLT drive): 1 Determine whether you need to change the SCSI ID of the tape drive from the default of 5.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM Installing an External Drive Step 1: Check the Drive’s SCSI ID Figure 2.2 Rear panel of an HP SureStore DLT 40e and 70e drives SCSI ID Power switch SCSI connector 1 SCSI connector 2 with terminator fitted Note: HP SureStore DLT 70e drives have 68-pin thumb-screw SCSI connectors, not the 50-pin connectors shown here. Power connector Figure 2.
dlt.book Page 8 Monday, February 12, 2001 5:42 PM Installing an External Drive Step 2: Attach Local Language Labels if Necessary Step 2: Attach Local Language Labels if Necessary A set of labels for the front panel in several different languages is provided with the drive. Identify those with your local language, peel them from the backing paper and stick them firmly to the front panel of the drive over the English-language labels.
dlt.book Page 9 Monday, February 12, 2001 5:42 PM Installing an External Drive Step 5: Connect the Power Cable Notes HP SureStore DLT 40e only: If you are installing the drive on a system that has a 68-pin wide SCSI connector, use the 68-pin to 50-pin cable provided with the drive. This incorporates active termination so that the unused lines are properly terminated. Other cables may cause problems. HP SureStore DLT 80e only: The drive is an ultra-wide SCSI compatible device.
dlt.book Page 10 Monday, February 12, 2001 5:42 PM Installing an External Drive On Completion: 4 Reconnect the computer and any other peripherals to the outlet. Note When you power on the system, make sure you power on the DLT drive first, otherwise the computer will not detect it. On Completion: Verify the Installation Note If you are installing the drive on a UNIX system, go now to the UNIX Configuration Guide to configure your system to support the drive and to verify the installation.
dlt.book Page 11 Monday, February 12, 2001 5:42 PM Installing an External Drive Registering Your Tape Drive Install Backup Software and Driver Note If you are installing the drive on a UNIX system, go to the UNIX Configuration Guide to configure your system to support the drive and to verify the installation. Before you can use the tape drive, you will need a backup application with driver software that supports your tape drive model.
dlt.book Page 12 Monday, February 12, 2001 5:42 PM Installing an External Drive What Next? What Next? For Windows systems, if the tape drive has passed the tests run by HP TapeAssure, you can be confident that you have installed it correctly. You are now ready to put it to regular use backing up your system. See your backup application’s documentation for instructions on how to back up and restore data. Chapter 3 provides details of how to operate your drive.
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dlt.book Page 2 Monday, February 12, 2001 5:42 PM Operating the Drive Front Panel (HP SureStore DLT 80) Front Panel (HP SureStore DLT 80) 6 4 7 1 8 2 9 5 10 3 1 Density and Compression Lights (yellow) • When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 10.0/15.0, 20.0, 35.0 and 40.0 GB. • They are also used if you need to write a tape at a density lower than its default density.
dlt.book Page 3 Monday, February 12, 2001 5:42 PM Operating the Drive Front Panel (HP SureStore DLT 80) 7 “Tape in Use” Light (yellow) • Steady: The tape is loaded and ready for use. • Flashing regularly: The cartridge is being loaded, unloaded or rewound. • Flashing irregularly: A calibration read or write is in progress. 8 “Use Cleaning Tape” Light (yellow) • Steady: The tape heads need cleaning. • Flashing: The tape may be damaged.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Operating the Drive Front Panel (HP SureStore DLT 70) Front Panel (HP SureStore DLT 70) 6 4 7 1 8 9 5 2 10 3 1 Density and Compression Lights (yellow) • When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 2.6, 6.0, 10.0/15.0, 20.0 and 35.0 GB. • They are also used if you need to write a tape at a density lower than its default density.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Operating the Drive Front Panel (HP SureStore DLT 70) 7 “Tape in Use” Light (yellow) • Steady: The tape is loaded and ready for use. • Flashing regularly: The cartridge is being loaded, unloaded or rewound. • Flashing irregularly: A calibration read or write is in progress. 8 “Use Cleaning Tape” Light (yellow) • Steady: The tape heads need cleaning. • Flashing: The tape may be damaged.
dlt.book Page 6 Monday, February 12, 2001 5:42 PM Operating the Drive Front Panel (HP SureStore DLT 40) Front Panel (HP SureStore DLT 40) 4 1 6 7 8 9 2 3 5 10 1 Density and Compression Lights (yellow) • When a tape is loaded, these lights indicate the density at which the tape is written and whether compression is used. They indicate native (uncompressed) capacities of 2.6, 6.0, 10.0 and 20.0 GB. • They are also used if you need to write a tape at a density lower than its default density.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM Operating the Drive Front Panel (HP SureStore DLT 40) 7 “Tape in Use” Light (yellow) • Steady: The tape is loaded and ready for use. • Flashing regularly: The cartridge is being loaded, unloaded or rewound. • Flashing irregularly: A calibration read or write is in progress. 8 “Use Cleaning Tape” Light (yellow) • Steady: The tape heads need cleaning. • Flashing: The tape may be damaged.
dlt.book Page 8 Monday, February 12, 2001 5:42 PM Operating the Drive Operating the Drive Operating the Drive Note Internal drives are powered up and down through the host computer. To switch on an external drive: 1 Switch the drive on using the power switch on the rear panel of the drive. • The drive performs its self-test, which takes about 13 seconds.
dlt.book Page 9 Monday, February 12, 2001 5:42 PM Operating the Drive Using the Cartridge Locking Handle To switch off an external drive: Caution Only switch off the drive when the Cartridge Locking Handle is down. Switching off with the handle up can cause problems loading a tape cartridge when you switch on again. 1 Ensure the green “Operate Handle” light is lit. If there is a cartridge in the drive, unload it by pressing the Unload button. Then wait until the “Operate Handle” light is lit.
dlt.book Page 10 Monday, February 12, 2001 5:42 PM Operating the Drive Using the Cartridge Locking Handle To load a tape cartridge: 1 Wait until the green “Operate Handle” light is lit. 2 Pull the Cartridge Locking Handle so that it swings up. Caution Before you load a new tape cartridge into the drive, check that no blank labels or bits of plastic wrapper are stuck to the bottom of the cartridge. These could cause the cartridge to jam in the drive or damage the drive mechanism.
dlt.book Page 11 Monday, February 12, 2001 5:42 PM Operating the Drive Using the Cartridge Locking Handle To unload a tape cartridge: 1 Press the Unload button. 2 The yellow “Tape in Use” light flashes while the tape is rewound. This could take up to 2 minutes, depending where on the tape the drive was last reading or writing. 3 Wait for the beeper to sound (not on DLT 80 drives) and the green “Operate Handle” light to be lit. 4 Pull the Cartridge Locking Handle so that it swings up.
dlt.book Page 12 Monday, February 12, 2001 5:42 PM Operating the Drive The Power-On Self-Test The Power-On Self-Test When you power on the HP SureStore DLT drive, it performs a self-test to check that it is functioning correctly. The test takes about 13 seconds if no tape cartridge is loaded, and the pattern of front panel lights at the end tells you the results of the test.
dlt.book Page 1 Monday, February 12, 2001 5:42 PM 4 Care of the Drive and Tape Cartridges Apart from ensuring that the drive operates in a safe, clean environment, the only regular maintenance is to clean the tape heads. This chapter tells you how to do this and also describes how to look after and store cartridges so that your data is safe.
dlt.book Page 2 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Cleaning the Tape Heads Cleaning the Tape Heads When to Clean the Heads When the yellow “Use Cleaning Tape” light is lit, use a cleaning cartridge to clean the tape heads. Using a Cleaning Cartridge Note Each cleaning cartridge can only be used about 20 times.
dlt.book Page 3 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Cleaning the Tape Heads 5 Remove the cleaning cartridge. 6 Write a cross in a box on the cleaning cartridge label. This records how many times you have used the cartridge. Discard it after 20 uses. 7 Return the cleaning cartridge to its plastic case.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Types of Tape Cartridges Types of Tape Cartridges The drive takes 4-inch cartridges containing ½-inch metal-particle tape. For normal use, you should use the following tape cartridges with the drive: Drive Cartridge Cartridge Color Capacity* Part No.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Taking Care of Data Cartridges Figure 4.1 Write-protecting a cartridge Write-protect switch Orange indicator To write-protect the cartridge, slide the switch to the left so that the orange indicator shows. To allow writing, slide the switch to the right. To write-protect a cartridge: Slide the switch at the back of the cartridge to the left so that the orange indicator shows on the switch.
dlt.book Page 6 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Taking Care of Data Cartridges A cartridge can become faulty for several reasons. The following are the most common: • Dropping the cartridge. Even a reasonably small drop can cause problems with a DLT cartridge. • Operating the handle to eject cartridges too soon. This can cause the tape leader to become detached.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Taking Care of Data Cartridges Figure 4.3 Reel lock levers and the reel hub Cartridge door Reel lock lever Reel hub Reel lock lever 4 Check the two white reel lock levers. One is on the same surface as the cartridge door. The other is at the bottom of the cartridge near the front left corner (see figures 4.2 and 4.3). Both locks should be visible.
dlt.book Page 8 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Taking Care of Data Cartridges drop or bang a cartridge. • Do not open the cartridge door unnecessarily. This may expose the tape to contamination or damage. • Do not touch the tape or leader. Dust and natural skin oils can affect tape performance. • When you remove a cartridge from its plastic case, make sure you do not accidentally pick up a spare label as well.
dlt.book Page 9 Monday, February 12, 2001 5:42 PM Care of the Drive and Tape Cartridges Taking Care of Data Cartridges Conditioning Cartridges If a cartridge has been exposed to conditions outside the operating range, leave the cartridge in the operating environment for at least 24 hours before using it. This will avoid problems of condensation.
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dlt.book Page 1 Monday, February 12, 2001 5:42 PM 5 Tape Cartridge Densities and Compression This chapter describes how to read and write tape cartridges at different densities and with or without compression. For optimum performance, you should use the normal tape cartridge for your drive at its default setting with compression on. If you do this, you need not read this chapter.
dlt.book Page 2 Monday, February 12, 2001 5:42 PM Tape Cartridge Densities and Compression Density Density Note A tape cartridge can only contain data at one density. Density, as used on the drive’s front panel, means a combination of native capacity (the capacity of the tape cartridge without using data compression) and whether data compression is on or off. The actual capacity using compression depends on the type of data being stored.
dlt.book Page 3 Monday, February 12, 2001 5:42 PM Tape Cartridge Densities and Compression Changing the Density and Compression for Writing HP SureStore DLT 40 Density Setting 2.6 GB 6.0 GB Type III 2.6 GB DLTtape IIIxt DLTtape IV Tape Cartridge 10.0 GB 20.0 GB Native Compressed Native Compressed 6.0 GB 10.0 GB 20 GB* No No No No 15.0 GB 30 GB* No No No No No No 20.0 GB 40 GB* HP SureStore DLT 70 Density Setting Tape Type III 10.0/15.0 GB 2.6 GB 6.0 GB 20.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Tape Cartridge Densities and Compression Changing the Density and Compression for Writing to the drive, instead of the drive compressing the data when it receives it. Software compression is slower than using the drive’s hardware compression facility, but it can be equally effective in terms of capacity.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Tape Cartridge Densities and Compression Changing the Density and Compression for Writing How to Select Density and Compression Note Always use the default density (and compression setting) of the tape cartridge unless you want to write a tape cartridge at a different density so that it can be read in a lower capacity DLT drive. This will allow you to store the maximum amount of data on the tape cartridge.
dlt.book Page 6 Monday, February 12, 2001 5:42 PM Tape Cartridge Densities and Compression Changing the Density and Compression for Writing default back to 15.0 GB when the drive starts writing to tape. • With type III cartridges, you can only select a density of 10.0 GB. You can choose to have compression on or off. To select density and compression: 1Load a tape cartridge in the drive. The “Tape in Use” light flashes while the tape loads and calibrates.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM Tape Cartridge Densities and Compression Changing the Density and Compression for Writing 4 When the drive starts writing at Beginning of Tape, the old density light goes out, and both the new density lights and the “Density Override” light are lit. Example Suppose you have loaded a type III tape cartridge which has a prerecorded density of 2.6 GB, and you want to write at 10.0 GB with compression.
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dlt.book Page 1 Monday, February 12, 2001 5:42 PM 6 Troubleshooting This chapter covers what you should do if you have problems with your drive or the backup process. For further help, try the Hewlett-Packard Information Service on the World Wide Web: http://www.hp.com/support/dlt and http://www.hp.
dlt.book Page 2 Monday, February 12, 2001 5:42 PM Troubleshooting HP TapeAssure HP TapeAssure If your computer runs under Windows 95, Windows NT or Novell NetWare, you can use the HP TapeAssure software provided on the HP SureStore Tape CD-ROM as a diagnostic tool if your computer is running. Insert the HP SureStore Tape CD-ROM, double-click on Setup.exe, and choose the “Run TapeAssure” option from the main screen. No other backup software should be running at the same time.
dlt.book Page 3 Monday, February 12, 2001 5:42 PM Troubleshooting Other Problems Other Problems If your system does not recognize the drive, perform the following checks: The host computer system only identifies which IDs are present on SCSI buses after power-on or a reset. If you turned the drive on after the host system, the host will not be aware that the drive is on the bus. To make the host look for devices on the bus, you need to reset the host.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Troubleshooting Other Problems If the drive will not accept a tape cartridge: • Was the drive powered down with the Cartridge Locking Handle up? If so, push the handle down and up again twice. The green Operate Handle light should then light and you can insert a cartridge. Are you having problems backing up or restoring files? • The problem may lie with the backup application. Look at the application’s documentation for help.
dlt.book Page 1 Monday, February 12, 2001 5:42 PM Appendix A Product Specifications and Ordering Information This chapter gives the specifications of the drives and lists part numbers for cartridges and SCSI cables.
dlt.book Page 2 Monday, February 12, 2001 5:42 PM Product Specifications and Ordering Information Product Specification Product Specification Physical Specification External (80e) External (40e/70e) Internal (with bezel) Internal (no bezel) Height: 160 mm (6.30 in) 124 mm (4.88 in) 86.3 mm (3.40 in) 82.5 mm (3.25 in) Width 175 mm (6.89 in) 229 mm (9.0 in) 148.3 mm (5.84 in) 144.8 mm (5.70 in) Depth: 325 mm (12.80 in) 325 mm (12.80 in) 243.8 mm (9.60 in) 228.6 mm (9.
dlt.book Page 3 Monday, February 12, 2001 5:42 PM Product Specifications and Ordering Information Product Specification Interface Specification HP SureStore DLT 40 Narrow single-ended SCSI-2 (8-bit wide data transfers : with parity) HP SureStore DLT 70 Fast, wide single-ended SCSI-2 (16-bit wide data : transfers with parity) HP SureStore DLT 80 Ultra-wide SCSI-2 (16-bit wide data transfers), which can : be used with both LVD (low-voltage differential) and single-ended host bus adapters.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Product Specifications and Ordering Information Product Specification Overstress Vibration Type Sine Sweep Frequency Range: 5–500–5 Hz Upward and downward Acceleration Level: 0.50g 0.010” DA 26.1 to 500 Hz 5 to 26.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Product Specifications and Ordering Information Ordering Information Ordering Information The following HP products are recommended for use with an HP SureStore DLT drive. They can be ordered from your HP dealer or sales office. Cartridges HP Part No. DLTtape IV cartridge (1800 ft) for HP SureStore DLT 40/70 drives C5141F DLTtape cleaning cartridge C5142A SCSI Accessories HP Part No.
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dlt.book Page 1 Monday, February 12, 2001 5:42 PM Appendix B Customer Support This appendix describes Hewlett-Packard’s service and support arrangements, warranty details, and how to contact HP Customer Support.
dlt.book Page 2 Monday, February 12, 2001 5:42 PM Customer Support Warranty Warranty This product carries a 3 Year Express Exchange1 Warranty. You must register your product with HP within 30 days to ensure you benefit from the full three-year warranty period. Non-registration will result in the warranty resorting to 1 year. Please register via the web (http://www.hp.com/go/tapereg) or by using the reply card in the box. The warranty gives you specific legal rights.
dlt.book Page 3 Monday, February 12, 2001 5:42 PM Customer Support Warranty such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used.
dlt.book Page 4 Monday, February 12, 2001 5:42 PM Customer Support Hewlett-Packard Year 2000 Warranty FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
dlt.book Page 5 Monday, February 12, 2001 5:42 PM Customer Support Service and Support Obtaining Technical Support If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP’s comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone. Obtaining Service HP provides a free lifetime telephone support service.
dlt.book Page 6 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support Worldwide Online Services HP offers electronic services that give you an interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the country-specific resources listed later in this section.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support America Online: Download software, firmware and support documents; discuss issues in user forums Keyword: hpstor QuickFAX Faxback Service: Automated system to request product information or technical support documents to be faxed to you. Telephone: +1 (800) 368-9673 or +1 (970) 635-1510 Fax Machine: Faxes are answered in 48 hours or less.
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dlt.book Page 9 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support Australia Bulletin Board: Download software, firmware and support documents, and leave messages for technical support. Telephone: (03) 9890 0276 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: (03) 9272 2627 Fax Machine: Faxes are answered within 24 hours.
dlt.book Page 10 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support Hong Kong Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have. Fax Number: +65 274 2033 (Singapore) Telephone Support: Telephone: 800 96 7729 India Mailing Address: Hewlett Packard India Ltd. HP Customer Support Centre Chandiwala Estate Maa Anandmai Marg Kalkaji Dehli -110 019 India E-mail: csc_india@hp.
dlt.book Page 11 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day. Telephone: +81 (3) 3335-8622 Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have.
dlt.book Page 12 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support Fax Machine: Faxes are answered in 48 hours or less. Fax Number: (02) 3270-0707 Telephone Support: Hours of Operation: Monday-Friday, 8:30-19:00 Telephone: (02) 3270-0700 080-999-0700 (Toll Free) Malaysia Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have.
dlt.book Page 13 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support Telephone Support: Telephone: +65 (02) 867-3551 Singapore Mailing Address: Hewlett-Packard Far East (Pte) Ltd. 438 Alexandra Road #07-01/04 Alexandra Point Singapore 119958 HP First Faxback Service: Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.
dlt.book Page 14 Monday, February 12, 2001 5:42 PM Customer Support Contacting Customer Support Fax Number: (02) 514-0276 Telephone Support: Hours of Operation: Monday – Friday, 8:30 – 17:30 Telephone: (02) 717-9609 Thailand Fax Machine: Please include contact information, the name of your HP product, and the type of computer you have.
dlt.book Page 1 Monday, February 12, 2001 5:42 PM Index A adapter, SCSI A-5 altitude limits A-3 B backup software 1-13, 2-4, 2-11 beeper 3-5, 3-7 BOT 5-2 buttons Density Select 5-5 Select 3-2, 3-4, 3-6, 5-5 Unload 3-3, 3-5, 3-7 C cables external power 2-9 external SCSI 2-3, 2-8 internal power 1-10 internal SCSI 1-10 ordering A-5 care and maintenance Ch.
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dlt.book Page 3 Monday, February 12, 2001 5:42 PM trays, mounting in 1-8 troubleshooting B-3 troubleshooting Ch.
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dlt.book Page 6 Monday, February 12, 2001 5:42 PM Japan HP SureStore DLT 40i, DLT 70i, DLT 80i: HP SureStore DLT 40e, DLT 70e, DLT 80e: U.S.A. Radio Frequency Interference Statement (Federal Communications Commission) HP SureStore DLT 40i, DLT 70i, DLT 80i: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
dlt.book Page 7 Monday, February 12, 2001 5:42 PM WARNING: Only the double-shielded data cable supplied by the manufacturer should be used with external tape drives. Other types of cables could void the manufacturer's warranty and violate FCC rules and regulations. Notice (internal tape drives only) For use only in UL® listed personal computers.
dlt.book Page 9 Monday, February 12, 2001 5:42 PM HP SureStore DLT Installation Guide (External Drives) Installation Overview—External Drives Overview For further details, see: Before you start: page 2-2 Check the packing list inside this guide. Check system prerequisites. Step 1: Check the drive’s SCSI ID page 2-5 Check the tape drive’s SCSI ID on the SCSI ID switch on the rear panel of the drive.
