HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999)

Troubleshooting
Control Panel Error Messages
127
Troubleshooting
Table 12. Control Panel Error Messages
Error Message Explanation Action
Abterm Abnormal process termination has occurred. Record the error code and call the support line.
Balancing The array is redistributing data among the disk
modules for better performance.
None. Information only.
Battery Charging The battery in a controller module is not fully
charged, but has enough power to allow normal
operation. Also, the battery may not be
connected properly.
If the array stays in this mode for more than
one hour, check the battery connection. If the
battery is properly connected, replace the
battery or replace the controller module.
Caution: Always perform a successful
Shutdown prior to replacing the batteries.
Battery
Discharged
The controller module batteries are discharged
or low. Each set of batteries provides one week
of backup time. The controller can operate on
only one of the two batteries installed within
each controller; the second battery is for
redundancy.
Wait 15 minutes for the battery to recharge.
Controller batteries should be replaced every
three years, or sooner if the display module
indicates a constant “Battery Discharged”
message. If the message persists after replacing
the batteries, call the support line.
Cntrl Failed The primary array controller failed. Replace the primary array controller.
Cntrl x/y Failed The controller module in slot X or Y failed. Replace controller module X or Y. If the array
has a single controller, install a replacement
controller and power on the array before
removing the failed controller.
Disk Not
Included
The SCSI command to Include Disk failed. The disk module may be malfunctioning or
unsupported. View settings menu of front
panel. If the state shows a disk module failure,
replace the disk module. Otherwise, call the
support line.
Disk Xn Failed The disk module in slot Xn failed, where
(X =A/B; n=1–6).
Replace the disk module.
Display Failed The control panel display was temporarily
unable to fully display a character.
Call the support line. Replace the display
module.