HP SureStore E Disk Array FC60 Service Manual (A5635A)

250 Controller Enclosure Troubleshooting
Software errors occur
when attempting to
access controller or
disks
A Software function or
configuration problems
– Check the appropriate software and
documentation to make sure the system
is set up correctly or that the proper
command was executed.
B Controller enclosure
power switches or main
circuit breakers in
rackmount cabinet
turned off
– Make sure that all power switches are
turned on.
C Loose, disconnected, or
defective interface
cables
– Check all the cables between the host,
controller enclosure, disk enclosure, and
other devices on the network. Make sure
they are undamaged (particularly fibre
optic and SCSI cables) and securely
attached.
D Improper ID settings – Make sure that the Fibre host IDs and
SCSI disk enclosure IDs are set properly
for all devices, particularly if you just
removed or added a new device to the
network.
E Failed controller
enclosure or disk
– Check the controller enclosure for a
controller fault. If the Controller LED on
the front cover is turned on, replace the
controller.
– Check the disk enclosure for a disk fault.
If a failed disk is indicated, replace the
disk.
F Failed controller
enclosure midplane
– Replace the controller enclosure
midplane.
Table 33
Troubleshooting Controller Enclosure Midplane Problems (cont’d)
Symptom Possible Cause Procedure