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Service Manual Revision History 2FWREHU Change Page Added Disk Module Behavior When Moving Disks to describe the disk module behavior change introduced with firmware release HP03. 270 Added list of supported UPS models. 164 'HFHPEHU Change Page Added Figure 87 to clarify operation of the write cache flush thresholds. 267 Added note regarding the impact of LUN binding on performance.
)HEUXDU\ Change Page Updated ioscan output example to include UTM. 219 Added information on reading older log files after installing the HP08 firmware and updated AM60 software. 343 0DUFK Change Removed all references to HP08 to reflect the decision to roll supported controller firmware rolled back to HP03. Page Multiple $XJXVW Change Added checksum values for HP10 firmware files and information regarding firmware download failure.
-DQXDU\ Change Updated information on battery life and warnings. Page 53, 566 Added section Replacing a Failed BCC Without Powering Off the Array 625 Added instructions for verifying NVSRAM version after replacing a controller. 661 Add section Serial Port Troubleshooting 601 Changed battery expiration date to 38 months. 651 Add information on waiting 5 minutes after performing a syswipe before issuing other commands.
$XJXVW Change Page Added note on need to retry ammgr -b command to reset battery age. 344 Added Healthcheck diagnostic tool. 503 Added section Troubleshooting Sub-LUNs. 578 1RYHPEHU Change Updated BBU information.
About This Book 7KLV ERRN LV LQWHQGHG IRU XVH E\ WUDLQHG VHUYLFH SHUVRQQHO UHVSRQVLEOH IRU VXSSRUWLQJ WKH +3 6XUH6WRUH ( 'LVN $UUD\ )& ,W LV RUJDQL]HG LQWR WKH IROORZLQJ FKDSWHUV DQG VHFWLRQ Chapter 1, Product Description Describes the features, controls, and operation of the disk array. Chapter 2, Topology and Array Planning Guidelines for designing the disk array configuration that best meets your needs. Chapter 3, Installation Instruction for moving the disk array.
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PRODUCT DESCRIPTION Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Disk Enclosure Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Array Controller Enclosure Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Disk Array High Availability Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Note %HFDXVH WKH 'XDO %DWWHU\ 0DQDJHPHQW 3&% LV LQVLGH WKH %%8 DQG LV QRW YLVLEOH WKH EHVW ZD\ WR GHWHUPLQH WKH W\SH RI 3&% XVHG LV WR PRQLWRU WKH /(' EHKDYLRU (DFK 3&% H[KLELWV GLIIHUHQW EHKDYLRU DV LQGLFDWHG LQ WKH IROORZLQJ WDEOHV :KHQ WKH W\SH RI 3&% KDV EHHQ GHWHUPLQHG \RX PD\ ZDQW WR UHFRUG WKH W\SH RI 3&% VRPHZKHUH RQ WKH DUUD\ KDUGZDUH 7KLV ZLOO HQVXUH WKDW \RX NQRZ ZKDW W\SH RI /(' EHKDYLRU WR H[SHFW LQ WKH IXWXUH Condition 1 - Power On of Fully Charged BBU PCB# 348-0040099 Full Charg
PCB# 348-0040099 Full Charge LED - Will follow conditions 1 or 2, then OFF when fault detected. PCB# 348-0038395 Full Charge LED - Will follow conditions 1 or 2, then OFF when fault detected. PCB# 348-0041453 Full Charge LED - Will follow conditions 1 or 2, then OFF when fault detected. All PCBs Fault LED - OFF until fault detected, then ON solid Condition 4 - BBU does not reach fully charged state within required time limit, a fault error is generated.
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Data 0 If this bit is now written as 1... Data + 1 Data + 1 Data + 1 Parity + 1 = 0 1 0 0 1 0 0 1 1 1 0 1 0 0 0 1 0 1 0 0 1 0 1 0 0 This bit will also be changed to a 1 so the total still equals 0.
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Product Description )LJXUH 5$,' /81 :LWK LWV LQGLYLGXDO DFFHVV FKDUDFWHULVWLFV 5$,' SURYLGHV KLJK UHDG WKURXJKSXW IRU VPDOO EORFN VL]H UHTXHVWV K% WR K% E\ DOORZLQJ VLPXOWDQHRXV UHDG RSHUDWLRQV IURP HDFK GLVN LQ WKH /81 'XULQJ D ZULWH , 2 WKH GLVN DUUD\ PXVW SHUIRUP IRXU LQGLYLGXDO RSHUDWLRQV ZKLFK DIIHFWV WKH ZULWH SHUIRUPDQFH RI D 5$,' /81 )RU HDFK ZULWH WKH GLVN DUUD\ PXVW SHUIRUP WKH IROORZLQJ VWHSV 5HDG WKH H[LVWLQJ XVHU GDWD IURP WKH GLVNV 5HDG WKH FRUUHVSRQGLQJ
5$,' /HYHO &RPSDULVRQV 7R KHOS \RX GHFLGH ZKLFK 5$,' OHYHO WR VHOHFW IRU D /81 WKH IROORZLQJ WDEOHV FRPSDUH WKH FKDUDFWHULVWLFV IRU WKH VXSSRUWHG 5$,' OHYHOV :KHUH DSSURSULDWH WKH UHODWLYH VWUHQJWKV DQG ZHDNQHVV RI HDFK 5$,' OHYHO DUH QRWHG 5$,' LV VXSSRUWHG RQ :LQGRZV 17 DQG :LQGRZV RQO\ Note 7DEOH 5$,' /HYHO &RPSDULVRQ 'DWD 5HGXQGDQF\ &KDUDFWHULVWLFV Handle multiple disk failures? RAID Level Disk Striping Mirroring Parity RAID 0 Yes No No No.
5$,' /HYHO &RPSDULVRQ 6WRUDJH (IILFLHQF\ &KDUDFWHULVWLFV RAID Level Storage Efficiency RAID 0 100%. All disk space is use for data storage. RAID 1 and 0/1 50%. All data is duplicated, requiring twice the disk storage for a given amount of data capacity. RAID 3 and 5 One disk’s worth of capacity from each LUN is required to store parity data. As the number of disks in the LUN increases, so does the storage efficiency.
7DEOH 5$,' /HYHO &RPSDULVRQ *HQHUDO 3HUIRUPDQFH &KDUDFWHULVWLFV RAID Level General Performance Characteristics RAID 0 – Simultaneous access to multiple disks increases I/O performance. In general, the greater the number of mirrored pairs, the greater the increase in performance. RAID 1 – A RAID 1 mirrored pair requires one I/O operation for a read and two I/O operations for a write, one to each disk in the pair.
5$,' /HYHO &RPSDULVRQ $SSOLFDWLRQ DQG , 2 3DWWHUQ 3HUIRUPDQFH &KDUDFWHULVWLFV RAID level Application and I/O Pattern Performance RAID 0 RAID 0 is a good choice in the following situations: – Data protection is not critical. RAID 0 provides no data redundancy for protection against disk failure. – Useful for scratch files or other temporary data whose loss will not seriously impact system operation. – High performance is important.
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Data and parity from the remaining disks are used to rebuild the contents of disk 3 on the hot spare disk. The information on the hot spare is copied to the replaced disk, and the hot spare is again available to protect against another disk failure.
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2 TOPOLOGY AND ARRAY PLANNING Topology and Array Planning Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Array Design Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Recommended Disk Array Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Topologies for HP-UX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3 INSTALLATION Host System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Power Distribution Units (PDU/PDRU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Installing the Disk Array FC60. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7DEOH &RQWUROOHU 3DFNDJH &RQWHQWV Figure Label Part Description (See) Controller chassis with pre-installed modules B Filler panel, 1/2 EIA unit, 2ea. C Rail kit (A5251A) for System/E racks D Rail kit (A5250A) for legacy racks, 1 ea. E SCSI Cables (length depends on option ordered) 2 meter (5064-2492) or 5 meter (5064-2470) 2 ea. / 1 disk enclosure 4 ea. / 4 disk enclosures 4 ea. / 2 disk enclosures 5 ea. / 5 disk enclosures 6 ea. / 3 disk enclosures 6 ea.
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Attaching SCSI Cables and Configuring the Disk Enclosure Switches NOTE! It is critical that all SCSI cables be tightened securely. Use the following steps to ensure the cable connectors are seated properly. 1. Connect the cable to the enclosure connector and tighten the mounting screws finger tight. 2. Push on the connector and retighten the mounting screws. Repeat once more. 3. Use a flat blade screwdriver to tighten the screw appropriately. Be sure the screw is not cross-threaded.
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4 MANAGING THE DISK ARRAY ON HP-UX Installing the Array Manager 60 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 Managing Disk Array Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Adding Capacity to the Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Moving a LUN from One Disk Array to Another . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7DEOH 0DQDJHPHQW 7RROV DQG 7DVNV Task Tool Array Manager 60 STM Checking disk array status Yes Yes (amdsp) Yes Managing LUNs Yes Yes (amcfg) Yes Managing global hot spares Yes Yes (ammgr) Yes Assigning an alias to the disk array Yes Yes (ammgr) Yes1 Managing cache memory No Yes (ammgr) No Managing the rebuild process No Yes (amutil) Yes1 Changing controller state No Yes (ammgr) Yes1 Synchronizing controller date and time No Yes (ammgr) Yes1 Locating disk array componen
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7DEOH 3HUIRUPDQFH ,PSDFW RI &RQILJXUDWLRQ 6HWWLQJV FRQWªG Setting: Cache flush threshold (default 80%) Function: Sets the level at which the disk array controller begins flushing write cache content to disk media. The setting is specified as the percentage of total available cache that can contain write data before flushing begins. The cache flush threshold can be set independently for each controller. Note that available cache is reduced by half with cache mirroring enabled.
7DEOH 3HUIRUPDQFH ,PSDFW RI &RQILJXUDWLRQ 6HWWLQJV FRQWªG Setting: Cache flush limit (default 100%) Function: Determines how much data will remain in write cache when flushing stops. It is expressed as a percentage of the cache flush threshold. For optimum performance this value is set to 100% by default. This ensures that the entire amount of cache specified by the cache flush threshold will contain write cache data, increasing the number of write cache hits.
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7DEOH %HKDYLRU :KHQ 0RYLQJ 'LVN 0RGXOHV &ROG ZLWK +3 )LUPZDUH DQG ODWHU to a slot previously occupied by this type of disk…. results in this behavior. LUN None or Unassigned Disk remains part of its original LUN. If disk was moved from another array, the receiving array will try to create a new LUN to accommodate the disk. Global Hot Spare Disk becomes a global hot spare. All data on the disk is lost. Failed LUN Disk Disk replaces failed disk and becomes part of new LUN.
7DEOH %HKDYLRU :KHQ 0RYLQJ 'LVN 0RGXOHV +RW ZLWK +3 )LUPZDUH DQG ODWHU Moving this type of disk…. to a slot previously occupied by this type of disk…. results in this behavior. LUN None or Unassigned Disk becomes unassigned. All data on disk is lost. Global Hot Spare Disk becomes a global hot spare. All data on disk is lost. Failed LUN Disk Disk replaces failed disk and becomes part of new LUN. All original LUN data on disk is lost.
7DEOH %HKDYLRU :KHQ 0RYLQJ 'LVN 0RGXOHV &ROG ZLWK +3 )LUPZDUH Moving this type of disk…. to a slot previously occupied by this type of disk…. results in this behavior. LUN None or Unassigned Disk remains part of its original LUN. If disk was moved from another array, the receiving array will try to create a new LUN to accommodate the disk. Global Hot Spare If the disk is resident, it remains part of its original LUN.
7DEOH %HKDYLRU :KHQ 0RYLQJ 'LVN 0RGXOHV +RW ZLWK +3 )LUPZDUH Moving this type of disk…. to a slot previously occupied by this type of disk…. results in this behavior. LUN None or Unassigned Disk remains part of its original LUN. If disk was moved from another array, the receiving array will try to create a new LUN to accommodate the disk. Global Hot Spare If the disk is resident, it remains part of its original LUN.
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*HQHUDO GLVN DUUD\ VWDWXV GLVSOD\HG KHUH 0DQDJLQJ WKH 'LVN $UUD\ 8VLQJ 6$0 283 Managing the Disk Array on HP-UX &OLFN KHUH IRU GHWDLOHG VWDWXV RI LQGLFDWHG FRPSRQHQW
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6HOHFW XQDVVLJQHG GLVNV IRU D QHZ /81 0DQDJLQJ WKH 'LVN $UUD\ 8VLQJ 6$0 289 Managing the Disk Array on HP-UX 2UGHU RI VHOHFWHG GLVNV GLVSOD\HG KHUH
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Managing the Disk Array Using Array Manager 60 7KH $UUD\ 0DQDJHU FRPPDQG OLQH XWLOLWLHV DOORZ \RX WR FRQILJXUH FRQWURO DQG PRQLWRU DOO DVSHFWV RI GLVN DUUD\ RSHUDWLRQ $UUD\ 0DQDJHU LV LQWHQGHG IRU SHUIRUPLQJ WKH PRUH DGYDQFHG WDVNV LQYROYHG LQ PDQDJLQJ WKH GLVN DUUD\ 7KH $UUD\ 0DQDJHU XWLOLWLHV DQG WKH WDVNV WKH\ DUH XVHG WR SHUIRUP DUH VXPPDUL]HG LQ 7DEOH DQG 7DEOH Note
7DEOH $UUD\ 0DQDJHU 7DVN 6XPPDU\ FRQWªG Task Command Disk Array Status Displaying Status Information amdsp
7DEOH $UUD\ 0DQDJHU 7DVN 6XPPDU\ FRQWªG Task Command Viewing Disk Array Logs amlog [-s ] [-e ] [-d ] [-a ] Flushing Disk Array Log Contents amutil -l Purging Controller Logs Downloading Firmware1 amutil -p amdload
7DEOH $UUD\ 0DQDJHU &RPPDQG 6XPPDU\ Tasks amcfg Binding a LUN Unbinding a LUN Changing LUN Ownership Replacing a LUN Calculating LUN Capacity ammgr Adding a Global Hot Spare Removing a Global Hot Spare Assigning an Alias to the Disk Array Setting Cache Page Size Setting the Cache Flush Threshold Setting the Cache Flush Limit Changing the Controller Operating State1 Synchronizing the Controller Date and Time Performing a Parity Scan Resetting Battery Age Managing the Universal Transport Mechanism
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7DEOH &RPPDQG 3DUDPHWHUV IRU ,GHQWLI\LQJ 'LVN $UUD\ &RPSRQHQWV Command parameter Description ArrayID Identifies the disk array. The ArrayID may be either the disk array ID (its S/N), or an alias name assigned to the array. Each disk array must have a unique ArrayID. The disk array S/N and alias can be determined using the amdsp -i command. cntrlrID Identifies the controller within the disk array controller subsystem.
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7DEOH &RPPDQG 2SWLRQV IRU 'LVSOD\LQJ 'LVN $UUD\ 6WDWXV FRQWªG Option Status Information Displayed -a All status. This option displays all the information returned by the preceding options. -p Hardware path information. Displays hardware path information for the controller corresponding to the specified device file. -r Rebuild status. Display the progress of any rebuilds occurring on the disk array. -A Array server status.
)LJXUH 'LVN $UUD\ 6DPSOH 6WDWXV 2XWSXW DPGVS Vendor ID = HP Product ID = A5277A Array ID = 000A00A0B80673A6 Array alias = Array1 ----------------------------------------Array State = READY Server name = speedy Array type = 3 Mfg. Product Code = 348-0040789 --- Disk space usage -------------------Total physical = 271.4 GB Allocated to LUNs = 135.4 GB Used as Hot spare = 0.0 GB Unallocated (avail for LUNs) = 0.
Vendor ID = HP Product ID = A5277A Array ID = 000A00A0B80673A6 Array alias = Array1 ----------------------------------------SCSI Channel:ID = 1:0 Enclosure = 0 Slot = 0 Disk State = OPTIMAL 'LVN ,QIRUPDWLRQ WKH VWDWXV RI HDFK GLVN VKRXOG EH 2SWLPDO IRU HDFK GLVN Disk Group and Type = 060E86000238C6360F LUN DVVLJQHG WR D /81 Capacity = 17.0 GB Manufacturer and Model = SEAGATE ST318203LC Serial Number = LRB61150 Firmware Revision = HP01 . . . Total capacity of all installed physical disks = 271.
Information for Controller A - 000A00A0B80673A6: Controller Status = GOOD Controller Mode = ACTIVE Vendor ID = HP Product ID = A5277A Serial Number = 1T00310110 &RQWUROOHU ,QIRUPDWLRQ PDNH VXUH WKH Firmware Revision = 04000311 IROORZLQJ FRQGLWLRQV DUH PHW Boot Revision = 04000301 %RWK FRQWUROOHUV VKRXOG EH $&7,9( HP Revision = HP10 Loop ID = 5 7KH /RRS ,' PXVW EH XQLTXH IRU HDFK AL_PA = 0xE0 FRQWUROOHU Preferred AL_PA = 0xE0 7KH WKUHH OHYHOV RI ILUPZDUH UHYLVLRQV PXVW Controller Date = 05/08/200
Vendor ID = HP Product ID = A5277A Array ID = 000A00A0B80673A6 Array alias = Array1 ----------------------------------------Overall State of Array = READY Array configuration: Cache Block Size = 4 KB / 4 KB Cache Flush Threshold = 80 % / 80 % Cache Flush Limit = 100 % / 100 % Cache Size = 256MB / 256MB &DFKH VHWWLQJV 0DQDJLQJ WKH 'LVN $UUD\ 8VLQJ $UUD\ 0DQDJHU 309 Managing the Disk Array on HP-UX Vendor ID = HP Product ID = A5277A Array ID = 000A00A0B80673A6 Array alias = Array1 ---------------
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7DEOH &RPPDQG 2SWLRQV IRU %LQGLQJ D /81 Description Default -c capacity Specifies the capacity of the LUN. Capacity If not specified, the LUN capacity can be specified in megabytes (M) or will equal the total available gigabytes (G) by appending the appropriate capacity of the specified disks. letter to the capacity value. If a capacity value is specified but By default, the LUN will use the entire no letter is appended, gigabytes will capacity available from all the disks. It is be assumed.
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Status Conditions and Sense Code Information 7KH IROORZLQJ WDEOHV PD\ EH XVHIXO LQWHUSUHWLQJ WKH YDULRXV W\SHV RI GLVN DUUD\ VWDWXV LQIRUPDWLRQ WKDW LV UHWXUQHG E\ WKH PDQDJHPHQW WRROV :KHUH DSSURSULDWH DQ\ UHTXLUHG DFWLRQ LV LGHQWLILHG /81 6WDWXV &RQGLWLRQV 7KH /81 VWDWXV FRQGLWLRQ WHUPLQRORJ\ XVHG E\ $UUD\ 0DQDJHU $0 PD\ GLIIHU IURP WKDW XVHG E\ 670 %RWK WHUPV DUH LGHQWLILHG LQ WKH WDEOH 7DEOH /81 6WDWXV &RQGLWLRQV Definition/Action AM60: OPTIMAL STM: OPTIMAL The LUN is operating n
7DEOH /81 6WDWXV &RQGLWLRQV FRQWªG Status Definition/Action AM60: DEGRADED--REPLACED DISK BEING REBUILT STM: DEGRADED - 2 A rebuild is in progress on the LUN. No action is required. AM60: DEAD--MORE DISK FAILURES THAN REDUNDANT DISKS STM: UNAVAILABLE - 4 Multiple, simultaneous disk failures have occurred on the LUN, causing data to be inaccessible. On a RAID 5 LUN, losing more than one disk will cause this status.
'LVN 6WDWXV &RQGLWLRQV 7KH GLVN VWDWXV FRQGLWLRQ WHUPLQRORJ\ XVHG E\ $UUD\ 0DQDJHU $0 PD\ GLIIHU IURP WKDW XVHG E\ 670 %RWK WHUPV DUH LGHQWLILHG LQ WKH WDEOH 7DEOH 'LVN 6WDWXV &RQGLWLRQV Definition/Action AM60: OPTIMAL STM: OPTIMAL (OPT) The disk is operating normally. No action is required. AM60: NON-EXISTENT STM: No Disk (NIN) The disk array controller has no knowledge of a disk in this slot.
7DEOH 'LVN 6WDWXV &RQGLWLRQV FRQWªG Status Definition/Action AM60: READ FAILED STM: FLT - 19 The disk array could not read from the disk. Replace the failed disk. AM60: WRONG BLOCK SIZE STM: OFF - 22 The disk uses an incompatible block size (not 512 bytes). Replace with a supported disk. AM60: DISK LOCKED OUT STM: UNSUPP The disk is not supported. Install a supported disk. AM60: NON-SUPPORTED ID STM: FLT - 33 The command made a request using an unsupported ID.
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7DEOH )58 &RGH *URXSV FRU Code Value Group Description 0x08 Disk Enclosure Group - comprises attached disk enclosures. This group includes the power supplies, environmental monitor, and other components in the disk enclosure. See "Disk Enclosure Group FRU Code Qualifier" on page 370 for information on identifying component and status.
&RQWUROOHU (QFORVXUH *URXS )58 &RGH 4XDOLILHU :KHQ WKH &RQWUROOHU (QFORVXUH JURXS LV LGHQWLILHG )58 &RGH [ WKH )58 &RGH 4XDOLILHU LV LQWHUSUHWHG DV IROORZV Status & Component ID Byte FRU Code Qualifier: 7 Bit Field 6 0 x 5 n n 4 Component Status Component Status Value Status 0 Optimal 1 Warning 2 Failed 3 Missing 368 6WDWXV &RQGLWLRQV DQG 6HQVH &RGH ,QIRUPDWLRQ n n 3 2 Component ID 1 0
Component ID Value Component 0 Unspecified 1 Device 2 Power Supply 3 Cooling Element 4 Temperature Sensors 6 Audible Alarm 7 Environmental Services Electronics 8 Controller Electronics 9 Nonvolatile Cache B Uninterruptible Power Supply 0x0C - 0x13 Reserved 0x14 SCSI Target Port 0x15 SCSI Initiator Port Managing the Disk Array on HP-UX 6WDWXV &RQGLWLRQV DQG 6HQVH &RGH ,QIRUPDWLRQ 369
'LVN (QFORVXUH *URXS )58 &RGH 4XDOLILHU :KHQ WKH 'LVN (QFORVXUH JURXS LV LGHQWLILHG )58 &RGH [ WKH )58 &RGH 4XDOLILHU LV LQWHUSUHWHG DV IROORZV Status & Component ID Byte Disk Enclosure ID Byte (See Controller Enclosure group for values) FRU Code Qualifier: 7 Bit Field 0 6 TIE x n 5 n n 4 n 3 Reserved 2 1 0 Disk Enclosure ID TIE Value Disk Enclosure ID 0 When TIE (Tray Identifier Enable) is set to 0, the Disk Enclosure ID field indicates both the channel and enclosure as
6&6, 6HQVH &RGHV 7DEOH OLVWV WKH 6&6, VHQVH FRGHV WKDW PD\ EH UHWXUQHG DV SDUW RI WKH ORJ HQWU\ 7KLV LQIRUPDWLRQ PD\ EH KHOSIXO LQWHUSUHWLQJ ORJ HQWULHV 2QO\ WKH $GGLWLRQDO 6HQVH &RGH DQG $GGLWLRQDO 6HQVH &RGH 4XDOLILHU ILHOGV DUH UHTXLUHG WR LGHQWLI\ HDFK FRQGLWLRQ 7DEOH 6&6, 6HQVH &RGHV Additional Sense Code Additional Sense Code Qualifier Interpretation 00 00 No Additional Sense Information The controller has no sense data available for the requesting host and addressed logical unit com
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier 0C 00 Interpretation If the accompanying sense key = 4, error is interrupted as follows: Unrecovered Write Error Data could not be written to media due to an unrecoverable RAM, battery or drive error. If the accompanying sense key = 6, error is interrupted as follows: Caching Disabled Data caching has been disabled due to loss of mirroring capability or low battery capacity.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 11 00 Unrecovered Read Error An unrecovered read operation to a drive occurred and the controller has no redundancy to recover the error (RAID 0, degraded RAID 1, degraded mode RAID 3, or degraded RAID 5). 11 8A Miscorrected Data Error - Due to Failed Drive Read A media error has occurred on a read operation during a reconfiguration operation, User data for the LBA indicated has been lost.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 21 00 Logical Block Address Out of Range The controller received a command that requested an operation at a logical block address beyond the capacity of the logical unit. This error could be in response to a request with an illegal starting address or a request that started at a valid logical block address and the number of blocks requested extended beyond the logical unit capacity.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 29 04 Device Internal Reset The controller has reset itself due to an internal error condition. 29 81 Default Configuration has been Created The controller has completed the process of creating a default logical unit. There is now an accessible logical unit that did not exist previously. The host should execute its device scan to find the new logical unit.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 2F 00 Commands Cleared by Another Initiator The controller received a Clear Queue message from another initiator. This error is to notify the current initiator that the controller cleared the current initiators commands if it had any outstanding. 31 01 Format Command Failed A Format Unit command issued to a drive returned an unrecoverable error.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 3F 8N Drive No Longer Usable. The controller has set a drive to a state that prohibits use of the drive. The value of N in the ASCQ indicates the reason why the drive cannot be used. 3F 98 Drive Marked Offline Due to Internal Recovery Procedure An error has occurred during interrupted write processing causing the LUN to transition to the DEAD state.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier 3F BD The controller has detected a drive with Mode Select parameters that are not recommended or which could not be changed. Currently this indicates the QErr bit is set incorrectly on the drive specified in the FRU field of the Request Sense data. 3F C3 The controller had detected a failed drive side channel specified in the FRU Qualifier field.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 3F D0 Write Back Cache Battery Has Been Discharged The controller’s battery management has indicated that the cache battery has been discharged. 3F D1 Write Back Cache Battery Charge Has Completed The controller’s battery management has indicated that the cache battery is operational. 3F D8 Cache Battery Life Expiration The cache battery has reached the specified expiration age.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 40 NN Diagnostic Failure on Component NN (0x80 - 0xFF) The controller has detected the failure of an internal controller component. This failure may have been detected during operation as well as during an on-board diagnostic routine. The values of NN supported in this release of the software are listed below.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 44 00 Internal Target Failure The controller has detected a hardware or software condition that does not allow the requested command to be completed. If the accompanying sense key is 0x04: Indicates a hardware failure. The controller has detected what it believes is a fatal hardware or software failure and it is unlikely that a retry would be successful.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 49 80 Drive Reported Reservation Conflict A drive returned a status of reservation conflict. 4B 00 Data Phase Error The controller encountered an error while transferring data to/ from the initiator or to/ from one of the drives.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 85 01 Drive IO Request Aborted IO Issued to Failed or Missing drive due to recently failed removed drive. This error can occur as a result of I/Os in progress at the time of a failed or removed drive. 87 00 Microcode Download Error The controller detected an error while downloading microcode and storing it in non-volatile memory.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 8B 02 Quiescence Is In Progress or Has Been Achieved 8B 03 Quiescence Could Not Be Achieved Within the Quiescence Timeout Period 8B 04 Quiescence Is Not Allowed 8E 01 A Parity/ Data Mismatch was Detected The controller detected inconsistent parity/data during a parity verification. 91 00 General Mode Select Error An error was encountered while processing a Mode Select command.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation 91 36 Command Lock Violation The controller received a Write Buffer Download Microcode, Send Diagnostic, or Mode Select command, but only one such command is allowed at a time and there was another such command active. 91 3B Improper Volume Definition for Auto-Volume Transfer mode AVT is disabled.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier 95 02 Interpretation Controller Removal/Replacement Detected or Alternate Controller Released from Reset The controller detected the activation of the signal/signals used to indicate that the alternate controller has been removed or replaced. 98 01 The controller has determined that there are multiple sub-enclosures with the same ID value selected.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation A6 00 Recovered processor memory failure The controller has detected and corrected a recoverable error in processor memory. A7 00 Recovered data buffer memory error The controller has detected and corrected a recoverable error in the data buffer memory.
7DEOH 6&6, 6HQVH &RGHV FRQWªG Additional Sense Code Additional Sense Code Qualifier Interpretation E0 20/21 Fibre Channel Destination Channel Error ASCQ = 20: Indicates redundant path is not available to devices ASCQ = 21: Indicates destination drive channels are connected to each other Sense byte 26 will contain the Tray ID Sense byte 27 will contain the Channel ID 388 6WDWXV &RQGLWLRQV DQG 6HQVH &RGH ,QIRUPDWLRQ
Major Event Log Entries 2Q ILUPZDUH YHUVLRQ +3 DQG ODWHU PDMRU HYHQW ORJJLQJ LV XVHG WR UHFRUG GLVN DUUD\ HYHQWV DQG DFWLYLW\ 7KH IROORZLQJ WDEOH GHVFULEHV WKH HYHQWV WKDW PD\ EH ORJJHG 'HVWLQDWLRQ 'ULYHU (YHQWV Event Number Priority Category Component 0x1001 Channel Failure: Logged when the parallel SCSI destination driver detects a channel failure Informational (0x0) Failure (0x2) Chip (0XC) 0x1007 Memory Allocation Failed: Logged when memory allocation failed Informational
0x1010 Disk SMART Event: The logged device generated a PFA condition Informational (0x0) Error (0x1) Drive (0x1) 0x1012 Destination Driver Unrecovered Error: Logged when the destination driver has an unrecovered error from the drive.
6&6, 6RXUFH 'ULYHU (YHQWV Event Number Priority Category Component 0x1101 SCSI Chip Exception Condition: Logged when the SRC driver detects an exception condition from the SCSI chip Informational (0x0) Error (0x1) Controller (0x8) 0x1102 Host SCSI Bus Reset: Logged when the source SCSI driver asserts the RESET signal on the host SCSI bus. This is usually done as a response to have a host bus reset propagated to it by the alternate controller in a cluster environment.
)LEUH &KDQQHO 6RXUFH 'ULYHU (YHQWV Event Number Event Description Priority Category Component 0x1201 LIP Reset Received: Logged when a selective LIP reset is received. Informational (0x0) Error (0x1) Controller (0x8) 0x1202 Target Reset Received: Logged when a Target Reset if received. Informational (0x0) Error (0x1) Controller (0x8) 0x1203 Third Party Logout Reset Received: Logged when a Third Party Logout with the Global Logout bit set.
)LEUH &KDQQHO 'HVWLQDWLRQ 'ULYHU (YHQWV Event Number Priority Category Component 0x1500 HW or Internal Structure Init Error: Logged when a controller is unable to initialize hardware or an internal structure.
9'' (YHQWV ) Event Number Event Description Priority Category Component 0x2001 Repair LUN Begin: Logged when a repair operation is started for the specified unit. Informational (0x0) Notification (0x4) Volume (0xD) 0x2005 LUN Internally Failed: Logged when the specified LUN is internally failed.
Uncompleted Write Detected in NVSRAM: Logged at start-of-day when uncompleted writes are detected in NVSRAM Informational (0x0) Notification (0x4) Controller (0x8) 0x2016 Interrupted Writes Processed by VDD: Logged when vdd processes interrupted writes for the specified unit Informational (0x0) Notification (0x4) Controller (0x8) 0x2017 Interrupted Writes Logged by VDD: Logged when VDD creates a list of interrupted writes from the data/parity checkpoint logs Informational (0x0) Notification (0x4
0x201F VDD Repair End: Logged at the end of a repair operation Informational (0x0) Notification (0x4) Controller (0x8) 0x2020 Piece Failed During Interrupted Write: Logged when a piece is failed during an interrupted write operation Informational (0x0) Notification (0x4) Controller (0x8) 0x2021 Vdisk Failed During Interrupted Write: Logged when a virtual disk is failed as part of a interrupted write operation.
0x202A Reconfiguration Resume: Logged when reconfiguration operations are resumed for the specified unit. Informational (0x0) Notification (0x4) Drive (0x1) 0x202B Parity Scan Begin: Logged when parity scan operations are started for the specified unit.
&DFKH 0DQDJHU (YHQWV $ Event Number Event Description Priority Category Component 0x2101 Alternate Controller Late Check In: Logged when the alternate controller check in late Informational (0x0) Notification (0x4) Controller (0x8) 0x2102 Controller Cache Mirroring Not Synchronized: The mirror is out of sync with the alternate controllers mirror.
Cache Synchronize Failed: Cache synchronization between the controllers failed. The ASC/ASCQ value of 0x2A/0x01 is also logged with this event. Informational (0x0) Notification (0x4) Controller (0x8) 0x210C Cache Battery Failure: Cache battery has failed. ASC/ASCQ of 0x0C/0x00 is also logged with this event. Informational (0x0) Notification (0x4) Controller (0x8) 0x210E Cache Data Loss: Logged by cache manager when cache blocks can’t be successfully recovered.
0x2117 Controller Cache Manager Error Cleared: On occasion CCM may log an error prematurely and then clear it later. For example errors may be logged when the alternate controller is removed from the subsystem. If the controller is replaced before a write is done CCM will cancel the errors logged since the controller is replaced and functioning normally.
&RQILJXUDWLRQ 0DQDJHU (YHQWV Event Number Priority Category Component 0x2202 LUN Added: Logged when a LUN is added to the subsystem. Informational (0x0) Notification (0x4) Volume (0xD) 0x2203 Volume Group or LUN Deleted: Logged when the specified virtual disk is deleted. Informational (0x0) Notification (0x4) Volume (0xD) 0x2204 Resume I/O: Logged when vdResumeIo is called for specified device.
0x220A Copyback Start: Logged when copy task is started Informational (0x0) Notification (0x4) Volume (0xD) 0x220B Copyback Restart: Logged when copy task is restarted Informational (0x0) Notification (0x4) Volume (0xD) 0x220C Disk or LUN Failed on Interrupted Write: Logged when the specified device or LUN is failed during interrupted write processing. SK/ASC/ASCQ = 0x06/0x3F/0x8E will be reported for the device that is failed.
One or More Sundry Disks Created: Logged when configuration manager creates 1 or more sundry drives. Informational (0x0) Notification (0x4) Unknown (0x0) 0x2215 UA/AEN Posted for Failed Disk: Logged when configuration manager posts a UA/AEN for a failed drive.
0x221F Immediate Availability LUN Initialized: Logged when an immediate availability LUN has been initialized.
Failed Disk Internally: Logged when the configuration manager internally fails the device. Informational (0x0) Notification (0x4) Drive (0x1) 0x222A Unassigned Disk Specified as GHS: Logged when an unassigned drive is specified as a global hot spare Informational (0x0) Notification (0x4) Drive (0x1) 0x222B Disk Cold Replaced: Logged when the configuration manager finds a drive that has been cold replaced. i.e. Replace when the controller & subsystem were powered off.
0x2230 Configuration Manager Call to Fail Disk: Logged when the configuration manager state machine has been called to fail the device. This is an additional event that indicates the configuration manager has determined that processing has to be done in order to fail the device. Appearance of this entry depends on the drives state previous state prior to being failed.
Copy Completed on Global Hot Spare Disk: Logged by the configuration manager state machine when a copy operation has completed on a global hot spare drive. Informational (0x0) Notification (0x4) Drive (0x1) 0x2237 Replaced Disk Rebuild Complete: Copy Done: Logged when a replaced drive has finished reconstruction. Informational (0x0) Notification (0x4) Drive (0x1) 0x2238 Disk Inserted in Previously Unused Slot: Logged when a drive has been inserted in a previously unused slot in the subsystem.
0x223F Optimal Disk Marked Operational w/o Rebuild: Logged when a optimal drive that hasn’t completed reconstruction is marked operational.
Unrecovered Interrupted Write: Logged when a LUN is marked DEAD due to a media error failure during SOD. An error occurred during Interrupted Write processing causing the LUN to transition to the DEAD State. SK/ASC/ASCQ = 0x06/0x3F/0xEB will be offloaded for this error. Critical (0x1) Notification (0x4) Volume (0xD) 0x2248 Unrecovered Write Failure: Logged when the configuration manager posts and UA/AEN of ASC/ASCQ = 0x3F/0x80 indicating the controller set the drive state to “Failed – Write Failure”.
0x224D No Response From Disk: Logged when the configuration manager posts and UA/AEN of ASC/ASCQ = 0x3F/0x85 indicating the controller set the drive state to “Failed – No Response”. Critical (0x1) Notification (0x4) Drive (0x1) 0x224E Replaced Disk Failed: Logged when the configuration manager posts and UA/AEN of ASC/ASCQ = 0x3F/0x82 indicating the controller set the drive state to “Failed” be it was unable to make the drive usable after replacement.
0x2253 LUN Created, Deleted or Changed Owner: Logged when the configuration manager posts and UA/AEN of ASC/ASCQ = 0x3F/0x0E indicating that previous LUN data reported via a Report LUNs command has changed (due to LUN creation/deletion or controller hot swap. Informational (0x0) Notification (0x4) Volume (0xD) 0x2254 Disk Parity Scan Error: Logged when there is a parity data mismatch encountered during a drive parity scan operation.
+RW 6ZDS (YHQWV Event Number Event Description Priority Category Component 0x2400 Hot Swap Monitor Detected Disk Removed: Logged in the system log when the hot swap monitor detects that a drive has been removed from the system. Informational (0x0) Notification (0x4) Drive (0x1) 0x2401 Hot Swap Monitor Detected Disk Inserted: Logged in the system log when the hot swap monitor detects that a drive has been inserted in the system.
6WDUW RI 'D\ (YHQWV Event Number Priority Category Component 0x2600 ACS Download Start: Logged when an ACS Download is started Informational (0x0) Notification (0x4) Controller (0x8) 0x2601 ACS Download Completed: Logged after the controller has been rebooted after auto code synchronization has been preformed.
0x2703 Recovered Processor DRAM Error: Logged when the controller has encountered recoverable processor DRAM ECC errors (below the maximum threshold) Informational (0x0) Notification (0x4) Controller (0x8) 6XEV\VWHP 0RQLWRU (YHQWV Event Number Event Description Priority Category Component 0x2800 Power Supply State Changed: Logged when a power supply changes state Informational (0x0) Notification (0x4) Power Supply (0x2) 0x2801 UPS Battery Supplying Power to Subsystem: The UPS ba
Disk Enclosure Device State Change: Logged when SSM has detected a change in an enclosure device, other than a drive status. Informational (0x0) Notification (0x4) ESM (0x7) 0x2808 Sub-Enclosure ID Not Unique: Logged when the controller determines that there are multiple sub-enclosures with the same ID value selected. Informational (0x0) Notification (0x4) ESM (0x7) 0x2809 Subsystem Line Transitioned to Good State: Logged when a subsystem line has transitioned to the Good state.
0x2812 Minihub Normal: Informational (0x0) Notification (0x4) Minihub (0x4) 0x2813 Minihub Failed: Critical (0x1) Notification (0x4) Minihub (0x4) 0x2814 GBIC Optimal: Informational (0x0) Notification (0x4) Minihub (0x4) 0x2815 GBIC Failed: Critical (0x1) Notification (0x4) Minihub (0x4) 0x2816 Disk Enclosure ID Conflict: logged when the controller detects duplicate drive tray ids in the subsystem.
&RPPDQG +DQGOHU (YHQWV ( Event Number Priority Category Component 0x3000 Format LUN: Logged when the controller processes a format command. The LUN value indicates the LUN that the controller is formatting. Informational (0x0) Command (0x3) Volume (0xD) 0x3001 Quiesce: Logged for the quiescence command. Informational (0x0) Command (0x3) Controller (0x8) 0x3002 Reassign Blocks: Logged for a reassign blocks command that has been issued from the host.
0x3007 Mode Select 0x01--Read-Write Recovery Page: Logged when Mode Select for Page 0x01 is received and the Post Error bit value has changed from the value stored in NVSRAM. Informational (0x0) Command (0x3) Volume (0xD) 0x3008 Mode Select 0x02--DisconnectReconnect Page: Logged when mode select for Page 0x02 is received. Informational (0x0) Command (0x3) Volume (0xD) 0x3009 Mode Select 0x08--Caching Page: Logged when Mode Select Page 0x08 (Caching page) is received.
0x3010 Mode Select 0x3A--Global Hot Spare Page: Logged when Mode Select Page 0x3A (The global hot spare page) is received.
0x30!D ESM Firmware Download Fail: Logged when ESM firmware download has failed. Informational (0x0) Command (0x3) ESM (0x7) 0x301E ESM Firmware Download Complete: Logged when ESM firmware download has successfully completed. Informational (0x0) Command (0x3) ESM (0x7) Event Description Priority Category Component 0x3101 AEN Posted for Recently Logged Event: Logged when the controller posts an AEN. This is a critical event which sends an SNMP trap to the host.
5'$& 4XLHVFHQFH DQG ,&21 0DQDJHU (YHQWV Event Number Priority Category Component 0x4000 Shell SysWipe Controller: Logged when a syswipe request is sent to the controller. This routine is not called by the controller SW or FW currently. If logged it means the command was entered through the shell interface. If this entry is seen a corresponding entry of MEL_EV_ICON_SYS_WIPE_ALT should also be logged by the alternate controller.
0x4003 NVSRAM Clear Received from Alt Controller: Logged when an NVSRAM clear message is received from the alternate controller. No additional data is logged. The companion entry of MEL_EV_ICON_NV_CLR should also be seen in the event log along with this entry. Informational (0x0) Notification (0x4) Controller (0x8) 0x4004 Quiesce Message Received from Alt Controller: A quiescence manager message was received from the alternate controller.
Alternate Controller Reset Hold: Logged when the controller successfully puts the alternate controller in the reset/hold state. Critical (0x1) Notification (0x4) Controller (0x8) 0x400D Alternate Controller Reset Release: Logged when the controller successfully releases the alternate controller from the reset/failed state. Informational (0x0) Notification (0x4) Controller (0x8) 0x400E Auto Volume Transfer: Logged when an Auto Volume Transfer is initiated.
6<0ERO 6HUYHU (YHQWV Event Number Event Description Priority Category Component 0x5000 Assign Volume Group Ownership: Logged on entry to assignVolumeGroupOwnership_1. Informational (0x0) Command (0x3) Volume Group (0xE) 0x5001 Create Hotspare: Logged on entry to assignDriveAsHotSpares_1.
Set Volume Group Online: Logged on entry to setVolumeGroupToOnline_1 Informational (0x0) Command (0x3) Volume Group (0xE) 0x500E Start Disk Rebuild: Logged on entry to startDriveReconstruction_1 Informational (0x0) Command (0x3) Drive (0x1) 0x500F Start Volume Group Defragment: Logged on entry to startVolumeGroupDefrag_1 Informational (0x0) Command (0x3) Volume Group (0xE) 0x5010 Start Volume Group Expansion: Logged on entry to startVolumeGroupExpansion_1 Informational (0x0) Command (0x3)
0x5018 Set Volume Cache Parameters: Logged on entry to setVolumeCacheParams_1 Informational (0x0) Command (0x3) Volume (0xD) 0x5019 Set Volume Parameters: Logged on entry to setVolumeParams_1 Informational (0x0) Command (0x3) Volume (0xD) 0x501A Set Volume User Label: Logged on entry to setVolumeUserLable_1 Informational (0x0) Command (0x3) Volume (0xD) 0x501B Set Controller To Optimal: Logged on entry to setControllerToOptimal_1 Informational (0x0) Command (0x3) Controller (0x8) 0x501C
Controller Function Call Return: Logged on the return from RPC function returning ReturnCode Informational (0x0) Command (0x3) Unknown (0x0) 0x5024 Write Download Checkpoint: Logged whenever the download checkpoint is updated Informational (0x0) Command (0x3) Controller (0x8) 0x5025 Controller Firmware Download Fail: Logged when a controller firmware download fails Informational (0x0) Command (0x3) Controller (0x8) 0x5026 Controller Firmware Download Complete: Logged when a controller firmwar
6WRUDJH 3DUWLWLRQV 0DQDJHU (YHQWV Event Number Event Description Priority Category Component 0x5200 Create Cluster: Logged on entry to spmCreateCluster Informational (0x0) Command (0x3) Unknown (0x0) 0x5201 Delete Cluster: Logged on entry to spmDeleteCluster Informational (0x0) Command (0x3) Unknown (0x0) 0x5202 Rename Cluster: Logged on entry to spmRenameCluster Informational (0x0) Command (0x3) Unknown (0x0) 0x5203 Create Host: Logged on entry to spmCreateHost Informatio
0x520C Create Storage Array Port Group: Logged on entry to spmCreateSAPortGroup Informational (0x0) Command (0x3) Unknown (0x0) 0x520D Delete Storage Array Port Group: Logged on entry to spmDeleteSAPortGroup Informational (0x0) Command (0x3) Unknown (0x0) 0x520E Move Storage Array Port: Logged on entry to spmMoveSAPort Informational (0x0) Command (0x3) Unknown (0x0) 0x520F Create LUN Mapping: Logged on entry to spmCreateLUNMapping Informational (0x0) Command (0x3) Volume (0xD) 0x5210 De
6$)( (YHQWV Event Number Event Description Priority Category Component 0x5400 Feature Enabled: Logged when a feature is successfully enabled. Informational (0x0) Notification (0x4) Unknown (0x0) 0x5401 Feature Disabled: Logged when a feature is successfully disabled. Informational (0x0) Notification (0x4) Unknown (0x0) 0x5402 Non-Compliance: Logged when there are features enabled that have not been purchased.
Interpreting Major Event Log Raw Data Output 7KH HYHQW YLHZHU IRUPDWV DQG GLVSOD\V WKH PRVW PHDQLQJIXO ILHOGV RI PDMRU HYHQW ORJ HQWULHV IURP WKH FRQWUROOHU 7KH GDWD GLVSOD\HG IRU LQGLYLGXDO HYHQWV YDULHV ZLWK WKH HYHQW W\SH DQG LV GHVFULEHG LQ WKH (YHQWV 'HVFULSWLRQ VHFWLRQ 7KH UDZ GDWD FRQWDLQV WKH HQWLUH PDMRU HYHQW GDWD VWUXFWXUH UHWULHYHG IURP WKH FRQWUROOHU VXEV\VWHP 7KH HYHQW YLHZHU GLVSOD\V WKH UDZ GDWD DV D FKDUDFWHU VWULQJ )LHOGV WKDW RFFXS\ PXOWLSOH E\WHV PD\ DSSHDU WR EH E\WH VZDSSHG GH
)LHOGV WKDW PD\ DSSHDU DV E\WH VZDSSHG DUH QRWHG LQ WKH GHVFULSWLRQ EHORZ 7 6 5 4 3 2 1 0 Constant Data Fields 0-7 (MSB) Sequence Number - (byte swapped) (LSB) 8-11 (MSB) Event Number - (byte swapped) (LSB) 12-15 (MSB) Timestamp - (byte swapped) (LSB) 16-19 (MSB) Location Information - (byte swapped) (Channel & Device or Tray & Slot Number) 20-23 (MSB) (LSB) Iop ID - (byte swapped) (LSB) 24-25 26-27 I/O Origin - (byte swapped) Reserved (MSB) LUN/Volume Number - (byte swapped) 28
&RQVWDQW 'DWD )LHOGV The Sequence Number field is a 64 bit incrementing value starting from the time the system log was created or last initialized. Resetting the log does not affect this value. The Event Number is a 4 byte encoded value that includes bits for drive and controller inclusion, event priority and the event value.
/RJ *URXS 7KH /RJ *URXS ILHOG LQGLFDWHV ZKDW NLQG RI HYHQW LV EHLQJ ORJJHG $OO HYHQWV DUH ORJJHG LQ WKH V\VWHP ORJ 7KH YDOXHV IRU WKH /RJ *URXS )LHOG DUH GHVFULEHV DV IROORZV Log Group Value System Event 0x0 Controller Event 0x1 Drive Event 0x2 3ULRULW\ 7KH 3ULRULW\ ILHOG LV GHILQHG DV IROORZV Priority Value Informational 0x0 Critical 0x1 Reserved 0x2 - 0xF 434 ,QWHUSUHWLQJ 0DMRU (YHQW /RJ 5DZ 'DWD 2XWSXW
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&RPSRQHQW Component Value Unknown/Unspecified 0x0 Device 0x1 Power Supply 0x2 Cooling Element 0x3 Minihub 0x4 Reserved 0x5 Reserved 0x6 Environmental Services Electronics 0x7 Controller Electronics 0x8 Nonvolatile Cache (RPA Cache Battery) 0x9 Enclosure 0xA Uninterruptible Power Supply 0xB Chip - I/O or Memory 0xC Volume 0xD Volume Group 0xE I/O Port CRU 0xF 7LPHVWDPS 7KH 7LPHVWDPS ILHOG LV D E\WH YDOXH WKDW FRUUHVSRQGV WR WKH UHDO WLPH FORFN RQ WKH FRQWUROOHU 7KH UHDO
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
/81 9ROXPH 1XPEHU 7KH /81 9ROXPH 1XPEHU ILHOG VSHFLILHV WKH /81 RU YROXPH DVVRFLDWHG ZLWK WKH HYHQW EHLQJ ORJJHG /RJJLQJ RI GDWD IRU WKLV ILHOG LV RSWLRQDO DQG LV ]HUR ZKHQ QRW VSHFLILHG &RQWUROOHU 1XPEHU 7KH &RQWUROOHU 1XPEHU ILHOG VSHFLILHV WKH FRQWUROOHU DVVRFLDWHG ZLWK WKH HYHQW EHLQJ ORJJHG Value Definition 0x00 Controller w/Drive side SCSI ID 6 (normally the bottom controller in the subsystem) 0x01 Controller w/Drive side SCSI ID 7 (normally the top controller in the subsystem) /RJJLQJ
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(YHQW 'HFRGLQJ ([DPSOH Major event log for Subsystem 001100A0B8060166 at Tue Nov 28 11:35:03 2000 Sequence Number = 76061 Time Stamp = Mon Nov 27 12:04:57 2000 Event Type = AEN Posted for Recently Logged Event (3101) Event Category = Notification Component Type = Controller Slot = B Event Priority = Informational Sense Key = 0x06 (Unit Attention) Additional Sense Code = 0x95 Add Sense Code Qual = 0x02 Decoded SCSI Sense: Controller Removal / Replacement Detected or Alternate Controller Released from Reset R
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1st Optional Data field 20 00 00 01 'DWD W\SH VZDSSHG [ 6HQVH GDWD 3DG E\WH /HQJWK Data 70 00 06 00 00 00 00 98 00 00 00 00 95 02 00 00 00 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00 7R JHW WR WKH VHFRQG GDWD ILHOG DGG OHQJWK RI KHDGHU WR \RXU SRVLWLRQ 2nd optional field 20 00 00 81 /HQJWK LV [ 'DWD W\SH LV FRQWLQXHG VHQVH GDWD 00 00 00 00 00 08 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 31 54 38 33 37 31 30 30 35 30 7KH UHPDLQGHU RI WKH RSWLRQDO GDWD ILHOGV FDQ
3rd optional field 20 00 00 81 /HQJWK LV [ 'DWD W\SH LV FRQWLQXHG VHQVH GDWD 20 20 20 20 20 20 04 00 03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 4th optional field 20 00 00 81 /HQJWK LV [ 'DWD W\SH LV FRQWLQXHG VHQVH GDWD 00 00 00 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5th optional field 20 00 00 81 /HQJWK LV [ 'DWD W\SH LV FRQWLQXHG VHQVH GDWD 00 00 00 00 00 00 00 00 00 00 00 00 30 33 31 36 30 37 2F 30 37
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5 HP-UX DIAGNOSTIC TOOLS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446 Support Tools Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447 AR60DIAG Offline Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464 Healthcheck Diagnostic Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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670 7RROV 7KH 670 WRROV DYDLODEOH IRU XVH ZLWK WKH +3 6XUH6WRUH ( 'LVN $UUD\ )& DUH OLVWHG LQ 7DEOH Note 7KH ([SHUW 7RRO DGYDQFHG RSWLRQV DQG WKH )LUPZDUH 8SGDWH 7RRO UHTXLUH D OLFHQVH 7DEOH $YDLODEOH 6XSSRUW 7RROV Tool type Description Information Provides detailed configuration and status information for all disk arrays components. Expert Provides capability to perform common disk array management tasks.
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7DEOH ([SHUW 7RRO 0HQXV DQG 'HVFULSWLRQV Menu Option Property Description Logs View Event Log NA Displays selected event log entries Tests Parity Scan NA Perform a parity scan on a LUN. Utilities Bind LUN NA Bind selected disk modules into a LUN with a specified RAID level. Unbind LUNs NA Unbind a LUN. Replace LUN Zero NA Unbind and rebind LUN 0 Hot Spares Create Create hot spares. Delete Delete hot spares. Drive Flash Fault LED on selected disk.
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7DEOH )LUPZDUH 8SGDWH 7RRO 0HQX ,WHPV DQG 'HVFULSWLRQV Menu Item Option Description List Current Revisions Lists controller microcode and disk module firmware revisions currently in use. Instructions Lists basic instructions for Firmware Update Tool use. Perform Disk Download Downloads firmware to the specified disk type. Perform Controller Download Downloads firmware to the disk array controllers. Perform Disk Enclosure BCC Download Downloads firmware to the disk enclosure BCC modules.
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7DEOH $5 ',$* &RPPDQGV Command Description DISPMAP Displays the operational disk arrays connected to the host DOWNLOAD Downloads firmware to the specified controller, BCC, or disk IDENTIFY Flashes the LEDs on specified disk PARITYSCAN Performs real-time data integrity checking on specified LUN READLOG Displays internal hardware logs for specified component REVISION Displays controller, disks, and software revisions SHOWENV Displays the current environment variable settings UNBIND Unbi
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1 Drives to be bound to this lun are: Channel : 1 disk : 0 Channel : 2 disk : 1 Do you want to continue[y/n] Y Lun 2 is created and initializing !! HP-UX Diagnostic Tools $5 ',$* 2IIOLQH 'LDJQRVWLF 469
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&21752//(5 7KH &21752//(5 FRPPDQG VHWV WKH FRQWUROOHU HQYLURQPHQW YDULDEOH WR WKH YDOXH VSHFLILHG 2QFH VHW WKH FRQWUROOHU YDULDEOH VHUYHV DV WKH GHIDXOW FRQWUROOHU DGGUHVV YDOXH IRU DOO VXEVHTXHQW FRPPDQGV (DFK GLVN DUUD\ FRQWUROOHU LV LGHQWLILHG E\ D XQLTXH QXPEHU ZKLFK FDQ EH GLVSOD\HG XVLQJ WKH ',630$3 FRPPDQG ,I D YDOXH LV QRW VSHFLILHG WKH FXUUHQW YDOXH RI WKH FRQWUROOHU YDULDEOH LV UHWXUQHG 6\QRSVLV controller controller # 2XWSXW ([DPSOH 7KH IROORZLQJ H[DPSOH FKHFNV WKH FXUUHQW FRQWUROOHU
&175/7(67 7KH &175/7(67 FRPPDQG WHVWV D FRQWUROOHU ,W LV LQWHQGHG IRU XVH E\ WUDLQHG VHUYLFH SHUVRQQHO 7KHUH DUH IRXU OHYHOV RI WHVWLQJ Test Level Testing Performed 0 Test hardware components on the selected controller 1 Level 0 tests, plus – Issue a Write Buffer and Read Buffer to each disk owned by the controller, – Issue an Inquiry command to each disk not owned by the controller. 2 Level 1 tests, plus – Write and read the maintenance area on each disk owned by the controller.
'(6&5,%( 7KH '(6&5,%( FRPPDQG GLVSOD\V FRQILJXUDWLRQ LQIRUPDWLRQ IRU WKH VSHFLILHG FRQWUROOHU FKDQQHO /81 RU GLVN ,I D FRQWUROOHU FKDQQHO RU GLVN LV QRW VSHFLILHG FRQILJXUDWLRQ LQIRUPDWLRQ LV UHWXUQHG IRU WKH FRPSRQHQW LGHQWLILHG E\ WKH FXUUHQW HQYLURQPHQW YDULDEOHV 6\QRSVLV describe controller # options cache describe controller # options settings describe controller # options ownership describe controller # options useroptions describe controller # status describe controller # describe controlle
([DPSOH 7KH IROORZLQJ H[DPSOH VKRZV D W\SLFDO RXWSXW IRU VHYHUDO RI WKH FRPPDQG RSWLRQV AR60DIAG> describe controller 0 status FC LOOP ID (ALPA) = 0x0 Controller date .........Wed Apr 21 11:14:18 1999 A single controller configuration has been detected. Controller 0 Controller 1 =================================================================== Address 8/8.8.0.6.0.0.
______________________ 0 Controller 1 Controller 2 Channel 1 Lo 3 Channel 1 FANS IndexLocation ______________________ 0 Controller 1 Controller 2 Channel 1 Lo 3 Channel 1 Lo BBUs IndexLocation ______________________ 0 Controller OK OK OK OK Status OK OK OK OK Status OK $5 ',$* 2IIOLQH 'LDJQRVWLF 477 HP-UX Diagnostic Tools Display physical array information? ------------- Array Physical Page (0x2A) ---------SCSI <----------- Scsi Channel -----------> ID 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 0 |00|
AR60DIAG >describe controller 0 options cache [Mode Page 0x08] Cache Parameters -----------------------------------------------------------Read Cache Disable. . . . . . . . . . . . . . . NOT SET Write Cache Enable. . . . . . . . . . . . . . . SET Multiplication Factor . . . . . . . . . . . . . NOT SET Disable Pre-fetch Transfer Length . . . . . . . 65535 blocks Minimum Pre-fetch . . . . . . . . . . . . . . . 0 blocks Maximum Pre-fetch . . . . . . . . . . . . . . . 0 blocks Maximum Pre-fetch Ceiling . . . .
Demand Flush Threshold . . . . . . . . . . . . Demand Flush Amount . . . . . . . . . . . . . Cache size . . . . . . . . . . . . . . . . . . MBytes Cache Block size . . . . . . . . . . . . . . . Large I/O size. . . . . . . . . . . . . . . . . Cache Mirror Allocation . . . . . . . . . . . . 20400/256 5100/256 256 8 1024 12800/256 AR60DIAG > describe controller 0 options settings Controller date .........
secs 0x04 0x00 Reserved byte4 . . . . . . . . . . . . . 0x04 0x05 0x14 Host cmd delay a power up . . . . . . . 2 sec 0x06 0x00 Reserved bytes 6 . . . . . . . . . . . . 0x00 0x07 0x05 Default RAID Level . . . . . . . . . . . 5 0x08 0x10 Option control byte 8 . . . . . . . . . Enable LUN number field on ModePg 2B 0x09 0x50 Option control byte 9 . . . . . . . . .
0x1b 0x00 Drive-side Queuing Options. . . . . . . . Drv sorting OFF. Dynamic queue depth = optimized. 0x1c 0x04 Error reporting Option (Byte 0x1C) . . . Report failed drvs/dead LUNS at start of day 0x1d 0x80 Error reporting Option (Byte 0x1D) . . . Rprt VU Unit Attn as Chk Conditions $5 ',$* 2IIOLQH 'LDJQRVWLF 481 HP-UX Diagnostic Tools 0x1e 0x00 UPS options. . . . . . . . . . . . . . . No feature support 0x1f 0x00 AC Polling option. . . . . . . . . . . .
Enable default cache mirroring SET Default cache Block sizeReserved Enable subsystem cache LED SET 0x2c 0x00 Drive negotiation Options. . . . . . . . Negotiate for WIDE NOT SET Negotiate for Synchronous Xfer Set for maximum rate 0x2d 0x00 Cache Battery Life Expiration Age. . . .0 days 0x2e 0x00 Cache battery expiration warning age .0 weeks 0x2f 0x22 Misc. options byte 3 . . . . . . . . . . Enable Ultra Scsi Speeds between controllers NOT SET Disable immediate avail.
Defect List: Controller 0 Channel 1 Disk 2 -----------------------------------------------G list has 0 entries P list has 1263 entries AR60DIAG> describe controller 0 lun 0 The controller reports 1 lun ================= LUN 0 configuration ================= Raid Level = 0 Lun Type = Sub-Lun MaxLBA = 2047999 Current LUN state = Operational Approximate capacity = 100 MBytes Lun is composed of 3 drives.
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Supply #2 . . . =============== JBOD Drv in slot 0 Drv in slot 1 Drv in slot 2 Drv in slot 3 Drv in slot 4 Drv in slot 5 Drv in slot 6 Drv in slot 7 Drv in slot 8 Drv in slot 9 Fan #1. . . . . Fan #2. . . . . Supply #1 . . . Supply #2 . . . =============== JBOD Nothing appears =============== JBOD Nothing appears =============== JBOD Nothing appears =============== JBOD Nothing appears . . . . . . . . . . . . . ON AND OK connected to channel 2 =============== (ScsiAdd 0 ) . . . . . . OK (ScsiAdd 8 ) . . .
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([DPSOH 7KH IROORZLQJ H[DPSOH GRZQORDGV ILUPZDUH WR GLVN RQ FKDQQHO RQ FRQWUROOHU AR60DIAG> download controller 0 channel 2 disk 3 Enter the firmware file name [’?’ displays the files. Default quits]: ? File Name nvsram_G bootware_07 firmware_45 alp.frm HP02.
ScsiWriteBuffer success. - 9 writing partial chunk 3728 bytes ScsiWriteBuffer success.
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ASC/ASCQ Stack . . . . . . . . . . . . . . 0 Error Detection Point . . . . . . . . . . . 137363456 Host ID . . . . . . . . . . . . . . . . . . 0 Array Software Revision Level . . . . . . . -1828651008 LUN Number . . . . . . . . . . . . . . . . 0 LUN Status . . . . . . . . . . . . . . . . 0 Drive Software Revision Level . . . . . . . 0 RAID Level . . . . . . . . . . . . . . . . 0 I/O Sequence Number . . . . . . . . . . . .
Total Total Total Total Total Errors Corrected By Applying Retries Errors Corrected Times Correction Algorithm Processed Bytes Processed Uncorrected Errors = = = = = 0 10343 10343 (0x00000034cb6a8800) 0 Verify Errors -----------------------------------------Errors Corrected Without Substantial Delay Errors Corrected With Possible Delays Total Errors Corrected By Applying Retries Total Errors Corrected Total Times Correction Algorithm Processed Total Bytes Processed Total Uncorrected Errors = = = = = =
------------------------------------------------------------------0 (0x 0) | 0x3e 0x00 0x00 0x10 0x00 0x00 0x00 0x04 | >....... 8 (0x 8) | 0x00 0x03 0xf1 0xc2 0x00 0x08 0x00 0x04 | ........ 16 (0x 10) | 0x00 0x00 0x00 0x74 | ...
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BOOTWARE FIBRE CHANNEL APPLICATION 147.1.0 147.1.0 147.1.0 1/26/99 3/3/99 3/3/99 ============= SOFTWARE REVISIONS ============ Overall Revision Revision Date 147.1.0 3/3/99 Module Revision Revision Date ---------------------------------------------------------------BOOTWARE 147.1.0 1/26/99 FIBRE CHANNEL 147.1.0 3/3/99 APPLICATION 147.1.
Channel 4 : Address :Processor device Channel 4 : Address :Processor device Channel 5 : Address cessor device Channel 6 : Address cessor device 14 A5294A HP 3310 15 A5294A HP 3310 6 INFINITI SYMBIOS 1.00 :Pro- 6 INFINITI SYMBIOS 1.
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File Description File Description healthcheck.zip The zip file for a complete first installation. readmefirst.doc The complete installation guide. updateinfo.doc Update info concerning script, program and database. HealthCheck.jar The java program that will be updated as needed. Check The Unix script used to collect data from the system. database.jar This is the device database file. ,QVWDOODWLRQ ([WUDFW WKH ILOH healthcheck.
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Troubleshooting 6 TROUBLESHOOTING Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508 Installation Problem Solving Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513 Troubleshooting Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515 Power-Up Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction 7KH PRGXODU GHVLJQ RI WKH 'LVN $UUD\ )& VLPSOLILHV WKH LVRODWLRQ DQG UHSODFHPHQW RI IDLOHG KDUGZDUH FRPSRQHQWV 0RVW GLVN DUUD\ FRPSRQHQWV DUH KRW VZDSSDEOH )LHOG 5HSODFHDEOH 8QLWV )58V ZKLFK FDQ EH UHSODFHG ZKLOH WKH GLVN DUUD\ LV RSHUDWLQJ 6RPH RI WKH )58V DUH FXVWRPHU UHSODFHDEOH 2WKHU DUUD\ FRPSRQHQWV FDQ EH UHSODFHG LQ WKH ILHOG EXW RQO\ E\ D WUDLQHG VHUYLFH UHSUHVHQWDWLYH $ FRPSOHWH OLVW RI SURGXFW DQG SDUW QXPEHUV DUH LQFOXGHG LQ 5HSODFHDEOH 3DUWV RQ SDJH CAUTION 7
Troubleshooting $ERXW )LHOG 5HSODFHDEOH 8QLWV )58V 7KH 'LVN $UUD\ )& FRQVLVWV RI D &RQWUROOHU (QFORVXUH DQG RQH RU PRUH 6XUH6WRUH ( 'LVN 6\VWHP 6& HQFORVXUHV 7DEOH LGHQWLILHV WKH GLVN DUUD\ )58V DQG ZKHWKHU WKH\ DUH FXVWRPHU UHSODFHDEOH 6HH 5HPRYDO DQG 5HSODFHPHQW RQ SDJH IRU PRUH LQIRUPDWLRQ 7DEOH )LHOG 5HSODFHDEOH 8QLWV Field Replaceable Units Customer Replaceable Unit Hot Swappable Modules Yes No Yes Yes Yes No No No Yes Yes N/A N/A N/A No Yes Yes Yes Yes Yes No Yes Yes No
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(DFK HYHQW GHWHFWHG DQG UHSRUWHG E\ WKH (06 PRQLWRU LV DVVLJQHG D VHYHULW\ OHYHO ZKLFK LQGLFDWHV WKH LPSDFW WKH HYHQW PD\ KDYH RQ GLVN DUUD\ RSHUDWLRQ 7KH IROORZLQJ VHYHULW\ OHYHOV DUH XVHG IRU DOO HYHQWV Critical An event that causes host system downtime, or other loss of service. Host system operation will be affected if the disk system continues to be used without correction of the problem. Immediate action is required.
3UREDEOH &DXVH 5HFRPPHQGHG $FWLRQ ¥ 7KH FDXVH RI WKH HYHQW DQG VXJJHVWHG VWHSV WRZDUG D VROXWLRQ 7KLV LQIRUPDWLRQ VKRXOG EH WKH ILUVW VWHS LQ WURXEOHVKRRWLQJ Notification Time: Thu Aug 6 15:18:03 1998 yourserver sent Event Monitor notification information: /peripherals/events/mass_storage/LVD/enclosure/10_12.8.0.255.0.10.0 is !=1. Its current value is CRITICAL(5) Event data from monitor: Event Time: Thu Aug 6 15:18:03 1998 Hostname: yourserver.rose.hp.
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Troubleshooting 7DEOH 1RUPDO /(' 6WDWXV IRU &RQWUROOHU (QFORVXUH Module LED Normal State Controller Enclosure Power On On (green) Power Fault Off Fan Fault Off Controller Fault Off Fast Write Cache On (green) while data is in cache Controller Power On (green) Controller Fault Off Heartbeat Blink (green) Status Green There are 8 status LEDs. The number and pattern of these LEDs depend on how your system is configured.
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7DEOH )LUPZDUH 'RZQORDG /('V FRQWªG Kernel missing, or kernel CRC mismatch. The user must download a matching combination of controller Bootware and controller Application Firmware. 0xE7 Application Firmware missing, or Application CRC mismatch. The user must download a version of controller Application Firmware that matches the currently loaded controller Bootware.
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7DEOH &RQWUROOHU 6WDWXV /('V FRGHV FRQWªG Code Description Comments Cause / Solution 0x36 0x00 Processor DRAM diagnostics running HW Diag.
Troubleshooting 7DEOH &RQWUROOHU 6WDWXV /('V FRGHV FRQWªG Code Description Comments Cause / Solution 0x6B 0x01 Drive SCSI Channel 1 (53C810) diagnostics running HW Diag.
7DEOH &RQWUROOHU 6WDWXV /('V FRGHV FRQWªG Code Description Comments Cause / Solution 0x6C 0x01 Drive SCSI Channel 1 Turnaround diagnostics running HW Diag.
Troubleshooting 7DEOH &RQWUROOHU 6WDWXV /('V FRGHV FRQWªG Code Description Comments Cause / Solution 0x91 Intermodule error call to flash function passed bad flash type Firmware file is bad / Download Firmware with a good file. Attempt to download Firmware again. If the problem persists, replace the controller module. 0x92 Invalid address in flash device 0x93 Length too long for flash device Firmware file is bad / Download Firmware with a good file. Attempt to download Firmware again.
7DEOH &RQWUROOHU 6WDWXV /('V FRGHV FRQWªG Code Description Comments Cause / Solution 0xAC Load Boot Menu Boot Funct.
Troubleshooting 7DEOH &RQWUROOHU 6WDWXV /('V FRGHV FRQWªG Code Description 0xE6 Software load failure 0x66 RPA parity error 0xE7 Kernel missing, or kernel CRC mismatch 0xE8 Application Firmware missing, or Application CRC mismatch 0xEA Swapped controller 0xF1 Processor set-up 0xF2 CDC chip set-up 0xF3 RAID Parity Assist chip set-up 0xF4 Memory Test 0xF5 Load Boot Firmware 0xF7 Clear Boot memory 0xF8 Enable Protected mode 0xF9 Memory test failure 0xFA Exception error 0xFB
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Troubleshooting Table 67 Controller Enclosure Troubleshooting Flowchart (Sheet 1 of 5) Start A Yes Look at the Array Controller’s FRONT PANEL LEDs Power LED on? Array Enclosure Power Problem Power is being applied to the Array Enclosure. Fast Write Cache LED on or flashing? Check for: 1. Power Cords 2. Power Switch 3. PDU 4. A/C Breaker 5. Controller Fan module is unplugged 6. BOTH Power Supplies are bad 7. BOTH Power Supplies overheated (Thermal Shutdown) 8. Midplane is bad 9.
Table 67 Controller Enclosure Troubleshooting Flowchart (Sheet 2 of 5) Is the FRONT PANEL Controller Fault LED on? B Yes Contact the Response Center THIS Controller is unseated or has failed: 1. Reseat Controller 2. Replace Controller 3. Replace Midplane 4. Replace Memory 5. Replace Wiring Harness No Controller Fault Fixed? No Is Controller A or B fault LED on? No Yes C Yes Controller Subsystem FAULT.
Troubleshooting Table 67 Controller Enclosure Troubleshooting Flowchart (Sheet 3 of 5) C Is the FRONT COVER Fan Fault LED on? Yes No Fan Subsystem FAULT. Is Power Supply Fan Fault LED on? Go To D Yes Bad Power Supply Fan module. Replace the power supply fan module. No Reseat the Power Supply fan Module Front Cover Fan Fault? No Front Cover Fan Fault? No Front Cover Fan Fault? No Yes Controller Fan module has failed. Replace the Controller Fan module.
Table 67 Controller Enclosure Troubleshooting Flowchart (Sheet 4 of 5) D Is the FRONT COVER Power Supply Fault LED on? Yes No Inspect both power supply module power LEDs. Yes Power Supply A power LED on? Yes No Possible Causes: 1. Power Switch on this supply is OFF. 2. No input power to supply. 3. Power Supply Module has failed.
Troubleshooting Table 67 Controller Enclosure Troubleshooting Flowchart (Sheet 5 of 5) Go to A E Yes Is the Fault-A or Fault-B BBU LED on? Yes Yes No BBU Full Charge-A AND Full Charge-B LEDs are on? Has the new BBU fully charged in 7 hours? The BBU has failed. Replace the BBU No Has the BBU been charging for 7 hours? No Wait 7 hours for BBU to fully charge No Yes BBU status is good. Go to 1. Faulty Battery charging circuit or harness a. Replace both Power Supplies b.
7DEOH &RQWUROOHU 7URXEOHVKRRWLQJ Symptom Possible Cause Procedure Controller LED (front cover) is ON and the fan LED is off. A Controller missing or unplugged Check the Power LEDs on both controller modules. If one Power LED is off, make sure that the module is plugged in correctly and its handles are locked in place. B Controller failed If the Fault LED remains ON after replacing the Controller, go to cause C. C One or more memory modules failed Replace the memory modules.
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7DEOH 7URXEOHVKRRWLQJ &RQWUROOHU (QFORVXUH 0LGSODQH 3UREOHPV Symptom Possible Cause Power LEDs (front and power supply FRUs) are ON but all other Power LEDs are off A Other FRUs are missing – Check all FRUs in the controller or not installed correctly. enclosure and make sure they are installed securely. If this does not fix the problem, go to cause B. Software errors occur when attempting to access controller or disks Procedure B Defective DC power harness or power interface board.
7DEOH 7URXEOHVKRRWLQJ &RQWUROOHU (QFORVXUH 0LGSODQH 3UREOHPV FRQWªG Symptom Possible Cause Procedure Software errors occur when attempting to access controller or disks A Software function or configuration problems – Check the appropriate software and documentation to make sure the system is set up correctly or that the proper command was executed. B Controller enclosure power switches or main circuit breakers in rackmount cabinet turned off – Make sure that all power switches are turned on.
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Troubleshooting 7URXEOHVKRRWLQJ 7DEOH 7URXEOHVKRRWLQJ &RQWUROOHU )DQ 0RGXOH 3UREOHPV Symptom Possible Cause Procedure &RQWUROOHU )DQ 0RGXOH Fan Fault LED is on One or both of the fans in the controller fan module has failed. Replace the controller fan module. The power supply fan module is unplugged or has failed. 1. Make sure the power supply fan module is plugged in correctly. Reseat the module if necessary. 2. Check the LEDs on the power supply fan module.
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7URXEOHVKRRWLQJ 7DEOH 7URXEOHVKRRWLQJ %%8 3UREOHPV Symptom Possible Cause Fault-A or Fault-B LED is on A Left or right battery bank – Replace the BBU. has failed. Full Charge-A or Full Charge-B LED is off A Left or right battery bank – Turn on the power and allow controller is not yet fully charged. module to operate for 7 hours to recharge the batteries. – If after 7 hours, the battery low error persists, replace the BBU.
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Troubleshooting 7URXEOHVKRRWLQJ 7DEOH 7URXEOHVKRRWLQJ 3RZHU 6XSSO\ 0RGXOH 3UREOHPV Symptom Possible Cause Procedure No power to the controller module (all Power LEDs off) Power switches are turned off. Turn on both power switches on the controller enclosure. Turn on the main circuit breakers in the rack, if applicable. Power cords unplugged. Make sure all power cords are plugged in securely. Power supply modules overheated or failed.
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0DVWHU 7URXEOHVKRRWLQJ 7DEOH 7DEOH FRQWDLQV WURXEOHVKRRWLQJ LQIRUPDWLRQ IRU WKH FRQWUROOHU HQFORVXUH DQG PRGXOHV Table 73 0DVWHU 7URXEOHVKRRWLQJ &RQWUROOHU (QFORVXUH 0DVWHU 7URXEOHVKRRWLQJ 7DEOH Symptom Possible Cause Procedure A Controller missing or unplugged Check the power LEDs on both controller modules. If a Power LED is off, make sure that the module is plugged in correctly and its handles are locked in place.
Symptom Possible Cause Procedure Controller enclosure and Fan Fault LED (front cover) are on Controller enclosure fan failure caused one or both controller(s) to overheat 1. Stop all activity to the controller module and turn off the power. 2. Replace the failed controller enclosure fan module. 3. Allow the controller to cool down, then turn on the power. 4. Check both controllers for fault LEDs. If a Controller Fault LED is on, replace the failed controller.
Table 73 0DVWHU 7URXEOHVKRRWLQJ &RQWUROOHU (QFORVXUH 0DVWHU 7URXEOHVKRRWLQJ 7DEOH (cont’d) Symptom Possible Cause Procedure Software errors occur when attempting to access controller or disks A Software function or configuration problems Check the appropriate software and documentation to make sure the system is set up correctly or that the proper command was executed.
Symptom Possible Cause Procedure One or both of the fans in the controller fan module has failed. Replace the controller fan module. The power supply fan module is unplugged or has failed. 1. Make sure the power supply fan module is plugged in correctly. Reseat the module if necessary. Controller Fan Module Fan Fault LED is on 2. Check the LEDs on the power supply fan module. If the Power LED is off or the Fan Fault LED is on, replace the power supply fan module.
Table 73 0DVWHU 7URXEOHVKRRWLQJ &RQWUROOHU (QFORVXUH 0DVWHU 7URXEOHVKRRWLQJ 7DEOH (cont’d) Symptom Possible Cause Procedure “Battery Low” error issued by software Power turned OFF for extended period and drained battery power. Turn ON the power and allow controller module to run 7 hours to recharge the batteries. If after 7 hours, the battery low error persists, replace the BBU. Batteries are weak and FRU is due for replacement. Check the last service date for the BBU.
Symptom Possible Cause One Power Supply LED A Power supply module is (FRU) is ON and the turned OFF or other is off unplugged. Power Supply LED (front cover) is on The LEDs on both power supply modules are ON but all other LEDs are off. Procedure Plug in the power cord and turn ON the power switch. If the LED remains off, go to cause B. B Power supply module is overheated or failed.
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Troubleshooting A B C D E F G H I J K System fault LED System power LED Disk activity LED Disk fault LED Power On LED Term. Pwr. LED Full Bus LED BCC Fault LED Bus Active LED LVD LED Fan Fault LED )LJXUH 'LVN (QFORVXUH /('V 7DEOH 'LVN (QFORVXUH /(' )XQFWLRQV LED System Power System Fault State Indication Green Power is on. Normal operation.
7DEOH 'LVN (QFORVXUH /(' )XQFWLRQV FRQWªG LED State Indication BCC Fault Amber Self-test1 / Fault OFF Normal operation Flashing Peer BCC DIP switch settings do not match LVD Term. Pwr. Full Bus Bus Active Fan Power Supply Disk Fault Disk Activity3 Green Bus operating in LVD mode OFF Bus operating in single-ended mode Green Termination power is available from the host. Normal operation. OFF There is no termination power. Green Disks are on a single bus of ten addresses.
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,VRODWLQJ &DXVHV 7DEOH OLVWV WKH SUREDEOH FDXVHV DQG VROXWLRQV IRU SUREOHPV \RX PD\ GHWHFW RQ WKH GLVN HQFORVXUH :KHQ PRUH WKDQ RQH SUREOHP DSSOLHV WR \RXU VLWXDWLRQ LQYHVWLJDWH WKH ILUVW GHVFULSWLRQ WKDW DSSOLHV 7KH WDEOH OLVWV WKH PRVW EDVLF SUREOHPV ILUVW DQG H[FOXGHV WKHP IURP VXEVHTXHQW SUREOHP GHVFULSWLRQV 7DEOH 'LVN (QFORVXUH 7URXEOHVKRRWLQJ 7DEOH Problem Description HW Event Category The disk enclosure does not power on none LED State Status Probable Cause/Solution System none
Troubleshooting 7DEOH 'LVN (QFORVXUH 7URXEOHVKRRWLQJ 7DEOH FRQWªG Problem Description HW Event Category LED State Status Probable Cause/Solution Power Supply LED is amber Critical Amber Critical – An incompatible or defective component caused a temporary fault. – Power supply hardware is faulty. Unplug the power cord and wait for the LED to turn off. Reinsert the power cord. If fault persists, replace the power supply. Temperature is over limit Critical none Critical Temp is >54.
7DEOH 'LVN (QFORVXUH 7URXEOHVKRRWLQJ 7DEOH FRQWªG Problem Description HW Event Category Peer BCC status, Major temperature and Warning voltage are Not Available LED State Status none Both BCCs: Firmware on BCC A and BCC B are Non-critical different versions. none Not Available 600 6XUH6WRUH ( 'LVN 6\VWHP 6& 7URXEOHVKRRWLQJ Probable Cause/Solution Internal bus is faulty. Contact HP technical support to replace midplane.
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7 REMOVAL AND REPLACEMENT Removal and Replacement Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608 Required Tools and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610 Disk Enclosure Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611 Internal Disk Enclosure Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7DEOH )LHOG 5HSODFHDEOH 8QLWV )58V Hot swappable Disk & Filler Modules Yes Yes Disk Fan Modules Yes Yes Power Supply Modules Yes Yes BCC (Bus Controller Card) Modules No No Disk Enclosure Disk Enclosure (from rack) No No Front Cover Door No No Top Cover (Enclosure) No No Power Button Assembly No No Backplane/Mezzanine Assembly No No Disk Carrier Assembly No Yes Front Cover Yes Yes Controller Fan Module Yes Yes Battery Backup Unit No Yes Power Supply Fan Modu
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To Remove: Loosen captive screw, pull firmly on handle, and remove CRU. To Install: Push controller fan CRU firmly into slot and tighten captive screw.
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8 REFERENCE / LEGAL / REGULATORY Models and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688 PDU/PDRU Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693 Replaceable Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694 Reference / Legal / Regulatory A5277A/AZ Controller Enclosure Specifications. . . . . . . . . . . . .
System Requirements +RVW 6\VWHPV +3 8; 7DEOH 6XSSRUWHG +3 8; +RVW 3ODWIRUP ,QIRUPDWLRQ Supported Host Boot Support on HP-UX 11.x? Fibre Channel I/O Adapter K-class Yes A3404A V-class Yes A5158A, A3740A L-class Yes A5158A, A3740A D-class Yes A3591B N-class Yes A5158A, A3740A R-class Yes A3591B T-class No A3636A C-class No A5158A on HP-UX 11.x A3740A on HP-UX 10.
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7DEOH $ $ $= 3URGXFW 2SWLRQV Option Description Controller Options (must order one option) Single controller module with 256 Mbyte cache, one Media Interface Adaptor, and one controller slot filler module. Configured with HP-UX firmware. 204 Two controller modules with 256 Mbyte cache and two Media Interface Adaptors. Configured with HP-UX firmware. 205 Two controller modules with 256 Mbyte cache and two Media Interface Adaptors.
$ $ $= 'LVN (QFORVXUH 6& 0RGHOV DQG 2SWLRQV 2UGHU WKH IROORZLQJ SURGXFW DQG RSWLRQV DV UHTXLUHG (QWHU WKH IROORZLQJ SURGXFW DQG RSWLRQV DV VXE LWHPV WR WKH $ $ DQG $ $= SURGXFWV DERYH $ $ GLVN HQFORVXUH LV D ILHOG UDFNHG 6XUH 6WRUH ( 'LVN 6\VWHP 6& LQWHJUDWHG E\ D VHUYLFH WUDLQHG HQJLQHHU 7KLV SURGXFW PD\ EH RUGHUHG LQ FRQMXQFWLRQ ZLWK $ $ FRQWUROOHU HQFORVXUH 7R RUGHU D GLVN V\VWHP 6& ZLWKRXW LQWHJUDWLRQ LQWR DQ DUUD\ RUGHU $ $ $ $= )DFWRU\ UDFNHG 6XUH 6WRUH ( '
7DEOH $ $ &XVWRP &DEOLQJ 2SWLRQ Option 701 Description Delete one 2m cable included in A5294A product and add one 5m VHDCI SCSI cable for connection of A5277A to A5294A in a different rack 7DEOH $ $ $= 6WRUDJH &DSDFLW\ 2SWLRQV Option Description Note: All disk enclosures ordered with a single A5277A/AZ must have identical Storage Capacity Options.
'LVN $UUD\ )& 8SJUDGH DQG $GG 2Q 3URGXFWV 2UGHU WKH IROORZLQJ SDUWV WR H[SDQG RU UHFRQILJXUH \RXU RULJLQDO SXUFKDVH 7DEOH $ $ $= 8SJUDGH 3URGXFWV Order No. Description A5276A 9.1-Gbyte disk drive module 10K rpm Ultra 2 LVD A5282A 18.2-Gbyte disk drive module 10K rpm Ultra 2 LVD A5633A 18.2-Gbyte disk drive module 15K rpm Ultra 2 LVD A5595A 36.4-Gbyte disk drive module 10K rpm Ultra 2 LVD A5622A 73.
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Replaceable Parts $ $ $= &RQWUROOHU (QFORVXUH 5HSODFHDEOH 3DUWV 7DEOH &RQWUROOHU (QFORVXUH 5HSODFHDEOH 3DUWV Part Number Field Replaceable Units Exchange Part # A5278-60001 HP-UX1 Controller Module (5v model2) w/32 MB SIMM (no cache DIMMs) This part has been replaced by the A527860006. A5278-69001 A5278-60006 HP-UX1 Controller Module (3.
7DEOH &RQWUROOHU (QFORVXUH 5HSODFHDEOH 3DUWV FRQWªG Part Number Field Replaceable Units Exchange Part # A5277-60004 Power Supply Modules n/a A5277-60002 Power Supply Fan Module n/a A5277-60001 Front Door Assembly n/a 5021-1121 Terminator, SCSI, 68 pin, LVD n/a 5064-2464 Media Interface Adapter (MIA) n/a +5v Power Harness n/a 348-0038144 +12v Power harness n/a 348-0038145 Battery Harness n/a 348-0038942 Power Supply & Fan Housing n/a 348-0037572 Controller Cage/Midplane A
7DEOH 'LVN (QFORVXUH 5HSODFHDEOH 3DUWV FRQWªG Replacement Part Order No. Part Description Exchange Part Order No. A5272-67003 Backplane and mezzanine assy. n/a A5236-60021 Mezzanine board n/a A5272-67004 Bus Control Card (BCC) A5272-69004 J1525-60001 Half-U rack filler panel n/a A5250-60001 Rail kit, E3660 series n/a A5251-60001 Rail kit, Rack System/E n/a A5635-60001 Rail kit, Rittal 9000 racks n/a A5236-60009 Disk filler assembly n/a A5276-67001 9.
A5277A/AZ Controller Enclosure Specifications 'LPHQVLRQV Height Width Depth 6.75 inches (17.1 cm) 17.5 inches (44.5 cm) 24 inches (61 cm) :HLJKW Weight of Each (lbs) Quantity Subtotal (lbs) Controller modules 6.6 2 13.2 Controller Fan 1.9 1 1.9 21.4 1 21.4 Power Supply 3.3 2 6.6 Power Supply Fan 1.5 1 1.5 Front Cover 2 1 2 31.6 1 31.
$& 3RZHU $& 9ROWDJH DQG )UHTXHQF\ 9$& 9$& WR +] VLQJOH SKDVH 9$& 9$& WR +] VLQJOH SKDVH $XWR UDQJLQJ &XUUHQW Voltage Typical Operating Current Maximum Operating Current In-Rush Current 100 - 127 VAC 1.5 A 2.3 A 21.7 A 220 - 240 VAC 0.8 A 1.2 A 42.
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A5294A/AZ Disk Enclosure Specifications 'LPHQVLRQV Height Width Depth 5.91 in. (15.0 cm) 18.9 in. (48.0 cm) 27.2 in. (69.1 cm) :HLJKW Weight of Each (lbs) Quantity Subtotal (lbs) Disk Drive (HH) 2.8 10 28 Fan 3 .3 2 7 Power Supply 10.6 2 22 BCC 4.5 2 9 Midplane-Mezzanine 6 1 6 Door 2 1 2 Chassis 35 1 35 Total, Approx. 110 lbs. (50 kg.
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