User's Manual
Table Of Contents
- Hewlett-Packard Limited Warranty Statement
- HP Software License Agreement
- Chapter 1: Connecting CD-Writer Plus and Installing Software
- Chapter 2: Using Your CD-Writer Plus
- Chapter 3: Problem Solving
- Chapter 4: Sharing Your CDs
- Chapter 5: Making Data CDs
- Chapter 6: Making Music CDs
- Chapter 7: making Inserts and Labels
- Chapter 8: Copying CDs
- Chapter 9: Find Files Fast with HP Simple Trax
- What Simple Trax Can Do for You
- Copying Files to CD
- Automatically Copying Files to CD
- Preparing a CD for Automatic Operations
- To Verify Your Schedule Settings
- To Change a Schedule
- Browsing Your Simple Trax CDs
- Finding Files On Your CD
- Copying Files and Folders Back to Your Hard Drive
- Retrieving an Earlier Version of a File
- Importing CDs into HP Simple Trax
- Event Logs
- Changing the Index Display
- Chapter 10: HP Disaster Recovery
- Appendix A: Technical Specifications
- Appendix B: Customer Support
- Index
B-1
Appendix B: Customer
Support
Appendix B:
Customer Support
Before You Call HP
If your own troubleshooting efforts fail, contact Customer Support. Make
sure you are at your system and have your drive installed when you call.
Phone numbers begin on page B-5. Before you contact them, have the
information below ready. For help finding this information, see page B-2.
If you receive an error message, write it down before you call.
Information For your computer
CD-Writer Plus drive model
Drive firmware version
Drive serial number
Computer brand and model
Operating system and version Windows 95, Windows 98, or Windows NT
4.0 Version:
(for NT) Service Pack Number:
Amount of RAM installed
Other CD-ROM drives? yes/no
(If yes, list them)
Sound card? yes/no Type:
Parallel port type
and system resources in use
EPP, ECP, other
IRQ _______
I/O port _______