HP StoreOnce VSA Deployment and Configuration Guide (TC458-96024)

To check that update is successful.............................................................................................52
To activate licenses.................................................................................................................52
6 Troubleshooting........................................................................................53
Deployment Problems .............................................................................................................54
StoreOnce VSA power-on fails after deployment.....................................................................54
GUI displays blank and ‘system show status’ shows Service Set is unavailable / in a Failed to
Start state.........................................................................................................................54
Storage addition problems ......................................................................................................56
hardware discover storage / hardware prepare storage StoreOnce CLI command fails...............56
Error running system show status..........................................................................................57
Data vdisks not recognized when executing the StoreOnce CLI storage addition commands........57
License alerts and issues..........................................................................................................58
StoreOnce Instant-on license not installed alert.......................................................................58
StoreOnce Instant-on license expired alert.............................................................................58
Backup jobs fail with backup target size full error with Storage Report on GUI showing Free Space
and Used Space as 0 GB...................................................................................................58
License addition fails with error “Invalid Device ID”................................................................58
Instant-on license validity or number of days remaining is reduced...........................................59
The VSA powers off after every power-on..............................................................................59
License transfer is required..................................................................................................59
Network problems..................................................................................................................60
Unable to access VSA over the network when default port —eth0 goes down............................60
VLAN Tagging on Hyper-V..................................................................................................60
StoreOnce VSA on Hyper-V losing connectivity frequently........................................................61
StoreOnce VSA hanging in 'Stopping' or 'Stopping-Critical' or 'Paused' state............................62
Performance problems.............................................................................................................63
VSA writes and reads are slower in ESXi SAN environments....................................................63
Power issues..........................................................................................................................64
The VSA service set goes down and file system becomes read-only...........................................64
Backup jobs on VTLs fail after power shutdown .....................................................................64
Miscellaneous issues...............................................................................................................65
Operations such as power-off, power-on, and storage addition on the StoreOnce VSA may fail
when using vSphere with the message: <File [unspecified file name] not found> ........................65
All VSAs/VMs on the ESXi server become unresponsive and all operations on StoreOnce VSAs
fail...................................................................................................................................65
Emails are not sent to configured accounts............................................................................65
Adding/deleting replication targets fail with error “Maximum no. of sessions reached” ..............65
Time settings are reset when the StoreOnce VSA is rebooted...................................................66
A fifth VT library gets created in the StoreOnceVSA automatically when the iSCSI initiator attached
to the StoreOnce VSA is reset or refreshed............................................................................66
Logs for the StoreOnce VSA.....................................................................................................66
Managing and resetting the password for the HPresetpassword account........................................66
To change the password for the HPresetpassword account.......................................................67
To reset the password for the local Admin user.......................................................................67
Reference to a couplet on the StoreOnce VSA GUI Events page....................................................67
StoreOnce VSA console showing segmentation fault alert............................................................68
7 Support and other resources......................................................................69
Contacting HP........................................................................................................................69
Subscription Service...........................................................................................................69
Related information.................................................................................................................69
Websites..........................................................................................................................69
Typographic conventions.........................................................................................................70
4 Contents