HP StoreEver MSL6480 Tape Library User and Service Guide

Figure 31 Maintenance > Download Support Ticket screen
To download a drive support ticket:
1. Expand the drive support ticket list, if necessary, by clicking the down arrow on the left side.
The drive list displays:
• Drive — The drive number. Drives are numbered starting with one from the physical
bottom of the library to the top.
• Type — The drive form factor (half height or full height) and interface
• Firmware — The current drive firmware version
• Serial — The drive serial number
• Unit — The module containing the tape drive
• Partition — The logical library associated with the tape drive
2. Select the ticket to download.
• Current ticket — Pulls and saves a new support ticket from the drive.
• Last Unload Ticket — Saves the ticket that was pulled automatically after the last cartridge
was unloaded from the drive
NOTE: Drive support tickets can only be pulled for LTO-4 and later generation tape drives.
3. Check the drive.
4. Click Save.
Maintaining the library 77