HP StoreEver MSL6480 Tape Library User and Service Guide

Table 21 Error events (continued)
Details and solutionMessage text and descriptionEvent code
Wellness test failed because of move media test
failed.
2045 1. Check for obstructions between the robotic
assembly and magazines.
2. Ensure that the alignment mechanisms for all
modules above the bottom module are engaged
and locked.
3. Verified that the rack is level front to front and
back to back.
4. Verify that the robotics assembly is not stuck in
the lock mechanism. Move the robotics assembly
away from the locking mechanism and enable
the lock mechanism correctly.
Wellness test failed because of drive communication
test failed.
2046 1. Remove and replace the tape drive to ensure
that the drive is fully seated.
2. If the issue persists, power cycle the tape drive.
3. Use the RMI to pull a drive support ticket and
check the device analysis section. L&TT must be
installed to view a support ticket.
Wellness test failed because the barcode scanning
test failed.
2047 1. Verify that there is not an obstruction between
the robotic assembly and the magazines.
2. Verify that all cartridges have high-quality proper
barcode labels, as specified in “Labeling tape
cartridges” (page 15).
Wellness test failed because the unlock of the right
magazine failed.
2048 1. Ensure that all magazines and magazines are
fully inserted.
2. Reboot the library and then retry the test.
Wellness test failed because the unlock of the left
magazine failed.
2049
Wellness test failed because the unlock of mailslot
bank failed.
2050
Wellness test failed because of the failing robotic
test.
2051 1. Check for obstructions in the path of the robotic
assembly, such as a cartridge sticking out of a
magazine.
2. Ensure that the alignment mechanisms for all
modules above the bottom module are engaged
and locked.
3. Verify that the rack is level front to back and side
to side.
4. Reboot the library and check the event logs for
any errors.
5. If the robotic assembly moves front to back, but
not vertically, the robot shipping lock could be
positioned incorrectly and should be moved to
either the fully locked or fully unlocked position.
If the robotic assembly doesn’t unlock the
shipping lock after the reboot:
a. Move the robotic assembly to the base
module from the Maintenance > Move Robotic
to Base Module screen. See “Moving the
robotic assembly to the base module”
(page 78).
b. Power off the library.
c. Remove all cables from the base module and
unlock the alignment mechanisms.
158 Event codes