HP StoreEver MSL6480 Tape Library User and Service Guide

Table 21 Error events (continued)
Details and solutionMessage text and descriptionEvent code
Database access error.2021 1. Reboot the library.
2. If the error persists, restore the library
configuration. See “Saving, restoring, and
resetting the library configuration” (page 43).
Reinsert the removed drive in the same position from
which it was removed.
Drive has been hot removed while in active status
as LUN master. Tape drives must be powered off
before removing them from the library.
2022
Reboot the library.Internal software error.2023
An unrecoverable error occurred. Retry the
operation and if the error persists reboot the library.
Exception thrown by application not handled.2024
Move failure due to vertical robotic positioning
problem.
2025 1. Check for obstructions, such as a cartridge
sticking out, in the vertical pathway of the
robotics assembly.
2. Verify that the robotic assembly is aligned and
level within the library.
3. Verify that the rack is level front to back and side
to side.
Check for obstructions, such as a cartridge sticking
out or cable impeding progress, in the horizontal
pathway of the robotics assembly.
Failed moving the robot towards the back or front
of the library.
2026
Check for labels or cartridge misalignments that
would prevent the cartridge from coming out of the
slot or drive.
Move failed pulling cartridge from element2027
Check for labels or cartridge misalignments that
would prevent the cartridge from being inserted into
the slot or drive.
Move failed inserting cartridge to element.2028
Initialization failure due to robot front to back
positioning error.
2029 1. Check for obstructions, such as a cartridge
sticking out, in the vertical pathway of the
robotics assembly.
2. Ensure that the alignment mechanisms for all
modules above the bottom module are engaged
and locked.
3. Verify that the rack is level front to back and side
to side.
4. Check to see if the robotic assembly is stuck in
its locking mechanism. If so, move the robotics
assembly out of the locking mechanism and then
enable the locking mechanism properly.
Check for obstructions, such as a cartridge sticking
out or cable impeding progress, in the horizontal
pathway of the robotics assembly.
Filed during front to back movement.2030
Move failure due to right to left or left to right robot
rotation failure.
2031
Check for obstructions, such as a cartridge sticking
out, in the vertical pathway of the robotics assembly.
Initialization failure due to robot gripper positioning
error.
2032
156 Event codes