HP StoreEver MSL6480 Tape Library User and Service Guide

B Event codes
Table 21 Error events
Details and solutionMessage text and descriptionEvent code
Failed to move cartridge.2000 1. Verify the source and destination elements and
retry the move operation.
Failed to exchange cartridge2001
2. Ensure that the library is running the latest
firmware version.
The initial module discovery (detection of expansion
modules) failed.
2002 1. Verify that all expansion modules are powered
on and that the expansion interconnect cables
are properly installed.
2. Ensure that the library is running the latest
firmware version.
The library’s temperature has exceeded the critical
limit.
2003 1. Verify that the chassis fan in each module is
present and functioning.
2. Verify that the drive cover plates are installed in
all open drive bays.
3. Verify that all power supplies are installed and
working properly.
4. Verify that the ambient room temperature is
within the specified limits.
5. Verify that there are no obstructions to airflow
through the library.
6. Ensure that the library is running the latest
firmware version.
Library startup failed2004 1. If the robotic assembly fails to move through a
certain area of the library:
• Look through the window in the front panel
and see if there are any obstructions.
• Verify that both magazines in that module
can be extended.
2. Verify that all modules have power and that any
expansion modules are cabled correctly with the
expansion interconnect cables.
3. Verify that the top and bottom cover plates are
properly installed on the library.
4. Verify that the module alignment mechanisms at
the rear of the library are locked in the proper
positions.
5. Reboot the library.
6. If the robotic assembly moves front to back, but
not vertically, the robot shipping lock could be
positioned incorrectly and should be moved to
either the fully locked or fully unlocked position.
If the robotic assembly doesn’t unlock the
shipping lock after the reboot:
a. Move the robotic assembly to the base
module from the Maintenance > Move Robotic
to Base Module screen. See “Moving the
robotic assembly to the base module”
(page 78).
b. Power off the library.
c. Remove all cables from the base module and
unlock the alignment mechanisms.
154 Event codes