HP StoreEver MSL6480 Tape Library User and Service Guide

6 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
• An L&TT support ticket, which can be generated from L&TT or from the library RMI or OCP
Maintenance > Download Support Ticket screen.
Websites
• HP Storage Products website: http://www.hp.com/storage
• HP Enterprise Backup Solutions (EBS) website: http://www.hp.com/go/ebs
• HP Systems Insight Manager website: http://www.hp.com/go/hpsim
• HP Technical Support website: http://www.hp.com/support
• Net-SNMP website: http://www.net-snmp.net
• Single Point of Connectivity Knowledge (SPOCK) website: http://www.hp.com/storage/spock
Typographic conventions
Table 20 Document conventions
ElementConvention
Cross-reference links and e-mail addressesBlue text: Table 20 (page 150)
Website addressesBlue, underlined text: http://www.hp.com
Bold text
• Keys that are pressed
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes
Text emphasisItalic text
Monospace text
• File and directory names
• System output
• Code
• Commands, their arguments, and argument values
Monospace, italic text
• Code variables
• Command variables
Emphasized monospace textMonospace, bold text
150 Support and other resources