HP StoreEver MSL6480 Tape Library User and Service Guide

Table 18 RMI network connection issues
SolutionProblem
Cannot connect to the RMI
• Verify that the Ethernet cable is connected to the base module’s module
controller board and to the LAN.
• Verify that the link LED on the RJ45 (LAN) connector is lit when the device
is powered up. If the LED is not lit, the device is not communicating with the
LAN. See your network administrator for help.
• Verify that the device has been configured with a valid static network address
or DHCP has been enabled so the device can obtain a network address. If
using DHCP, write down the device's network address from the OCP login
screen. If the device did not obtain a valid address via DHCP, verify that
the DHCP server is up and the library has network access to it. If necessary,
set a static network address instead.
• Enter the library’s IP address into the address bar of a web browser
connected to the same LAN as the device. If the RMI web page does not
display, ping the device's IP address. If the ping fails, verify that the device
has a valid network address and that there are no firewalls or other
obstructions to network traffic between the computer with the web browser
and the device. See your network administrator for help.
Table 19 Cleaning problems
SolutionProblem
Cannot load the cleaning cartridge.
• Make sure you are using an Ultrium cleaning cartridge. See “Tape
cartridges” (page 14)).
• Make sure the cleaning cartridge has not expired. A cleaning cartridge will
expire after 50 cleaning cycles.
• Power cycle the library.
Performance problems
The process of backing up files involves many system components, from the files in the file system
on the disk, through the backup server, and out to the library, all managed by software running
on an operating system. The backup process can only run as fast of the slowest component in the
system.
Performance issues are solved by identifying and addressing performance limitations in your system.
Potential performance limitations:
• “Average file size” (page 140)
• “File system type” (page 140)
• “Connection from the host server to the disks” (page 140)
• “Backup server” (page 140)
• “Backup type” (page 140)
• “Connection from the host server to the device” (page 141)
• “Media” (page 141)
You can use the L&TT system performance test to assess the performance of simulated backup and
restore operations. For information on downloading and using L&TT, see “Using HP Library & Tape
Tools to diagnose problems” (page 141)
Performance problems 139