HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

Cleaning the tape drive
Use the Support: Clean Drive page to clean the tape drive.
• Slot # — select the slot number of the cleaning tape
Figure 58 Support: Clean Drive page
Downloading a support ticket
Use the Support: Support ticket page to download a support ticket for the autoloader or tape drive.
The support ticket can help a service engineer or system administrator diagnose a device problem.
NOTE: LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives
with firmware newer than B34W (parallel SCSI) or U24W (SAS) will automatically generate a
support ticket during an unload and that ticket may be downloaded at any time. LTO 4 tape drives
with older firmware must be empty to download a support ticket. Gathering a current ticket for an
LTO 4 tape drive may cause a temporary performance decrease while the ticket is generated.
Figure 59 Support: Support Ticket page
64 Operating the tape autoloader