HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

7 Support and other resources
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website:
www.hp.com/support.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
• An L&TT Support Ticket, which can be downloaded to a USB drive from the front panel or
downloaded to a file with the remote management interface.
For continuous quality improvement, calls may be recorded or monitored.
HP websites
For additional information, see the following HP websites:
• www.hp.com — HP corporate website
• www.hp.com/go/storage — HP storage products
• www.hp.com/go/ebs — compatibility information
• www.hp.com/support — HP Support website
• www.hp.com/support/mslg3tstree — interactive troubleshooting tool
• www.docs.hp.com — documentation about HP products
• www.hp.com/support/tapetools — HP Library & Tape Tools diagnostic software
Typographic conventions
Table 37 Document conventions
ElementConvention
Cross-reference links and e-mail addressesBlue text: Table 37 (page 137)
Website addressesBlue, underlined text: www.hp.com
Bold text
• Keys that are pressed
• Text entered into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu and
list items, buttons, tabs, and check boxes
Text emphasisItalic text
HP technical support 137