HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

Table 36 Informational events (continued)
DescriptionInformational eventValue
A restore operation was initiated on the key server
token.
Restore initiated on key server token0x19
A restore operation was completed on the key
server token.
Restore off key server token finished0x1A
The key server token is over 90% full.Key server token is over 90% full0x1B
The key server token contains keys that have not
been backed up.
Key server token contains keys that have not been
backed up.
0x1C
The autoloader will not pull a support ticket when
it does not have the resources to do so. Subsequent
Proactive support ticket retrieval skipped.0x31
tickets will contain the information needed for
analysis.
The configured SNTP server could not be reached.
Synchronization with the time server is not possible.
Could not reach SNTP server.0x32
Proactive support ticket retrieval skipped.0x36
Using HP Library & Tape Tools to diagnose problems
With HP Library & Tape Tools installed on the host server you can:
• Identify all parallel SCSI devices connected to your system.
• View detailed configuration, identification, inventory, and drive information for the device.
• Easily update device and drive firmware.
• Run advanced diagnostic tests, including connectivity, read/write, media validation, and
testing the functionality of the device.
• View device and drive error logs.
• Generate a detailed support ticket that can be e-mailed or faxed to your support representative
for analysis.
The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated
context-sensitive help. It can be downloaded free of charge from www.hp.com/support/TapeTools.
To diagnose problems with L&TT:
1. Run L&TT on the host server. You can install L&TT on the host server, or run it from a CD-ROM
or USB flash drive on the host server.
2. Pull a support ticket for the device.
3. Look at the device analysis results for additional information about the device's operation.
Using HP Library & Tape Tools to diagnose problems 127