HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

Table 30 Main error codes (continued)
Details and solutionDescriptionError code
• Cycle power, after several occurrences,
contact technical support.
Drive hardware errorF3
Load time-out. The drive has run into a time-out
while loading a tape.
F4
• Check that the tape cartridge is supported and
has not exceeded its usage life. Inspect it for
damage.
• Retry the operation.
• Clean the drive.
• If the issue continues, remove the drive and
inspect the opening for any obstructions.
• Attempt the Force Tape Eject process. Once
the tape cartridge is ejected, unlock the
magazine holding the cartridge and inspect
the cartridge for damage. Discard the tape
cartridge if it is damaged. (See “Forcing the
drive to eject a tape (Support > Force Drive
To Eject Tape)” (page 86)).
Time allotted for drive unloading exceededF5
• Retry the operation.
• Attempt the Force Tape Eject process. Once
the tape cartridge is ejected, unlock the
magazine holding the cartridge and inspect
the cartridge for damage. Discard the tape
cartridge if it is damaged. (See “Forcing the
drive to eject a tape (Support > Force Drive
To Eject Tape)” (page 86)).
• If a tape drive is installed, re-seat it by
removing it and replacing it.
No drive installed. A tape drive has never been
installed.
F6
Support ticket download from drive not possible.F7
• Upgrade the tape drive firmware to the current
version and try to download the support ticket
again.
• Use the OCP or RMI to power cycle the tape
drive and then retry the operation.
• Attempt to use L&TT to get the tape drive
support ticket.
Invalid drive commandF8
• Update the tape drive firmware to the current
version.
Invalid drive parameterF9
• Try the operation again.
SDCI microcode errorFA
• If the error occurs again contact HP customer
support.
Drive logged outFB
• Update the tape drive firmware to the current
version.
Internal SCSI command failed with check
condition
FC
• Try the operation again.
• If the error occurs again contact HP customer
support.
Internal SCSI command timeoutFD
1
Gripper: The part of the robotics assembly that pinches media in order to grip it.
2
Slider: The part of the robotics assembly that plunges in and out for get and put operations.
3
Elevator: The part of the robotics assembly that moves in the vertical direction.
4
Rotation: The part of the robotics assembly that turns the robot to face each magazine and the
drive.
116 Troubleshooting