HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

Table 30 Main error codes (continued)
Details and solutionDescriptionError code
Rotation
4
range of motion out of specification9F
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
Sled
5
range of motion out of specificationA0
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
Open Mailslot failedA1
• Retry the operation.
• Ensure that nothing is obstructing the opening
of the mailslot.
• Remove the magazine and check for issues
such as a tape label preventing the mailslot
from opening.
Error during elevator locking.A2
• Remove magazines and look for any
obstructions to the robot.
• Run the wellness test.
• Reset the device and retry the operation.
Command from the autoloader controller to
robotics controller did not complete in time
allotted
B0
• Reset the device and retry the operation.
Robot controller reported format error on
command from autoloader controller
B1
Communication to robot from autoloader
controller failed
B2
• Update the firmware to the latest version.
• Power cycle the device and retry the
operation.
Robot stopped due to a released magazineB3
• Check that all magazines are completely
inserted and retry the operation.
• If this error was caused by a manual
magazine removal, replace the magazine and
try the operation again.
• In earlier firmware versions, the device could
appear unresponsive if a magazine was left
out of the device too long. Power cycle the
device to restore operation. Update to the
latest firmware version to prevent this issue in
the future.
“Tape in gripper
1
” sensor did not report the
expected value
B4
• Update the firmware to the latest version.
• Remove the magazines and inspect them for
a stuck tape. If no tapes are stuck in the
magazines, shine a light in one of the open
magazine bays to see if there is a tape in the
robot or drive. If there is a tape in the robot,
replace the magazines and power-cycle the
device. If there is a tape in a drive, replace
the magazines and run the Force Tape Eject
operation. (See “Forcing the drive to eject a
tape (Support > Force Drive To Eject Tape)”
(page 86)).
• Run the wellness test
Robotic controller not responding to command
from autoloader controller
B5
• Update the firmware to the latest version.
• Power cycle the device and retry the
112 Troubleshooting