6.3 HP StoreAll Storage Installation Guide (TA768-96085, April 2013)

nameserver 202.52.1.11
If the operation still fails, there may be network inconsistencies or an outage. Typically, a network
outage lasts only a few minutes. Try the operation later. If the operation continues to fail, contact
your network administrator.
DNS/NTP information cannot be retrieved
Probable cause: The command timed out.
Troubleshooting steps: The network is experiencing inconsistencies or an outage. Usually a network
outage last only a few minutes. Relaunch the wizard and start the operation again.
File Servers page
No servers are detected
Probable cause:
• The discovery service is not running on the servers.
• The StoreAll software version on the servers does not match the version on the primary (Active)
server.
• The servers belong to another cluster.
• Multicast is not enabled on the servers.
• The network is behaving inconsistently, causing a timeout.
Troubleshooting steps:
• Check the system type. Run the following command on the servers you expected to discover:
/opt/hp/platform/bin/hpsp_srvid
If the system type is X9720, the servers will not be displayed. The installation does not support
X9720 systems.
• Check the status of the discovery service on all expected servers. (If the expected servers do
not have an IP address, use the ILO to check the status.)
service ibrix_discovery status
If the discovery service is stopped, restart the service:
service ibrix_discovery start
Then relaunch the wizard and go to the File Servers page.
NOTE: If the discovery does not start, files may be missing or deleted. QR the system.
• Check the StoreAll OS version on the servers. (If the expected servers do not have an IP
address, use the ILO to check the version.)
ibrix_version –l
If the major and minor version numbers on the expected servers do not match the version on
the active server, update the StoreAll software on the expected servers. Then relaunch the
wizard, go to the File Servers page, and check for the servers.
• Determine whether multicast broadcasting is enabled on the active server:
ibrix_discovery -d
Troubleshooting the Getting Started Wizard 37