HP StorageWorks XP SNMP Agent Reference Guide: HP XP12000 Disk Array, HP XP10000 Disk Array, HP 200 Storage Virtualization System (AE002-96056, May 2011)

7 Troubleshooting
Mitigating SNMP Errors
Use setup.exe when you install a secondary SVP. If you do not, traps could be reported to an IP
address that is not specified in SNMP settings. This could have serious consequences, including
the following:
• SNMP Security Function
If the SNMP security function is working, and a command is executed from an IP address that
is not entered, you will get a no reply return and a certification error is received for a trap.
• SNMP Cold Trap Function
Depending on your network environment, when the SVP is rebooted you might not receive
Microsoft agent SNMP agent cold traps.
◦
◦ The Microsoft SNMP agent might report Link up/Link down Trap when the SVP reboots.
• Abnormal Response to SNMP Command
If an error occurs in the SVP, traps might not be sent.
• Problems Inputting MIB Definition Files
If you cannot input two or more MIB definition files because of the specifications of the SNMP
manager software, use the MIB definition files for storage system. Error reports include
subsystem nicknames, which can be used to identify each subsystem series (for example, HP
XP12000 Disk Array).
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the Remote Web
Console configuration information saved in the floppy diskettes by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console, and the severity levels and
reference codes of service information messages (SIMs) displayed on the Status tab of the Remote
Web Console main window.
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Mitigating SNMP Errors 39