HP StorageWorks Disk Array XP operating system configuration guide for HP-UX XP24000, XP12000, XP10000, SVS200, v01 (A5951-96018, June 2007)

2 Troubleshooting
This section includes resolutions for various error conditions you may encounter.
If you are unable to resolve an error condition, ask your HP support representative for assistance. See
Calling the HP support center.
Error conditions
Depending on your system configuration, you may be able to view error messages (R-SIMs) as follows:
• In XP Remote Web Console (Status tab).
• In Command View Advanced Edition (“Alerts” panel).
• In XP Command View (Event History or Event Notification panels) (XP arrays only).
Table 8 Error conditions
Recommended actionError condition
Verify the following:The logical devices are not recognized by
the host.
• The READY indicator lights on the disk array are ON.
• Fiber cables are correctly installed and firmly connected.
• The target IDs are properly configured. The LUNs for each
TID must start at 0 and continue sequentially without skipping
any numbers.
• The TIDs/WWNs on each bus are unique. Do not install two
devices with the same ID on the same bus. Recheck the buses
for new devices.
• LUSE devices are not intermixed with normal LUNs on the
same port.
• The maximum number of LUSE devices per port has not been
exceeded.
• The disk array Host Mode is set correctly.
If you power off the host without executing the shutdown process,
wait three minutes to allow the disk array's internal timeout process
The host does not reboot properly after
hard shutdown.
to purge queued commands. If the host restarts while the disk
array is processing queued commands, the host may not reboot
successfully.
Verify the following:Physical volumes cannot be created
(pvcreate).
• The disk array logical devices are correctly formatted.
• The character-type device file exists.
• The correct character-type device file name is used with
pvcreate (for example, /dev/rdsk/...).
Verify the following:Volume group cannot be created
(vgcreate).
• The directory for the new volume group exists.
XP Disk Array Configuration Guide for HP-UX 33