HP StorageWorks Virtual Array 7000 Family User and Service Guide (January 2005)

7
Warranty Information
Standard Limited
Warranty
The HP SureStore Virtual Array Family standard warranty includes the following:
Two-year, same-day on-site warranty (parts and labor). Same-day response
equates to:
4-hour response, available normal business days (Monday-Friday) 8 am - 5 pm.
See the "Hewlett-Packard Hardware Limited Warranty" on page 8 for a complete
description of the standard warranty.
Warranty Contacts
U.S. and Canada
For hardware service and telephone support, contact:
An HP-authorized reseller or
HP Customer Support Center at 970-635-1000, 24 hours a day, 7 days a week,
including holidays
Current Support
Information
For the latest support information, visit the following web site:
http://www.hp.com/support/va7100
http://www.hp.com/support/va7400
http://www.hp.com/support/va7410
http://www.hp.com/support/va7110
Preparing for a
Support Call
If you must call for assistance, gathering the following information before placing
the call will expedite the support process:
— Product model name and number
— Product serial number
— Applicable error messages from system or diagnostics
— Operating system type and revision
— Applicable hardware driver revision levels (for example, the host
adapter driver)