HP StorageWorks Reference Information Storage System V1.5 Administrator Guide (T3559-96044, June 2006)

Deleting end
-user deleted items on the RISS
Mail items ca
nbedeletedbytheend-userfromtheExchangemailstoreandfromtheRISSina
coordinated
fashion. Exchange 2000 and 2003 support a retention interval on end-user deleted items.
If the inter
val was allowed to lapse, the deleted items would be permanently removed (hard deleted)
from the Exchange mail store. To coordinate the deleted items, the delete rule is executed within the
Exchange retention interval.
Location of deleted items
When a mail item is deleted from a user folder, it is moved to the Deleted Items folder. It rem ains there
untiluseractionistaken,suchasEmpty Deleted Items Folder. If a mail item is already in the Deleted
Items folder and the user deletes it again, the Exchange retention setting causes the item to m ove from the
Deleted Items folder into the intermediate Dumpster storage. It remains there until either the RISS delete
rule is executed or the Exchange retention interval lapses.
The first decision to make in deleting items involves the location. RISS supports the deletion of items from
both the Deleted Items folder and from the Dumpster. The Dumpster should be considered a required
location. The D eleted Items folder is optional and depends on the policy within your organization. The
location selection is made in the Mail Attender rule.
RISS also supports the deletion of tombstoned and n on-tombstoned mail items. This option is selected
in the RISS Scheduler options for the Synchronize Deleted Items rule type. Select the check box Delete
non-tombstoned items.
PTDelItems is invoked using a scheduled event created in the Scheduler interface. In combination with
the Mail Attender rule, this task performs actions to request repository removal from the specified RISS
document reference. To synchronize the deletion of both RISS and Exchange mail items, enable Exchange
retention for the target mail store and execute PTDelItems with a rule within the retention period.
Deleted items tag
To provide flexibilit y in processing the deletion of mail items, a tag is added to items that fail to delete due
to tar geted tombstoning or other conditions. The tag is added as a custom MAPI property, PTDelStatus.
The value of this property is a number that indexes by one for each pass of PTDelItems.
When t
he PTDelStatus tag exists on a m ail item, it indicates that attempts have been made to delete the
item a
nd they have failed. This c ould be due to issues related to RISS retention, a disabled RISS, or
other coordination issues. For this reason, the tag can be used in a Mail Attender rule to periodically
search for such items. Or the tag can be added to the PTDelItems rule so the same items do not get
repeated attempts to delete.
The t
ag option can be disabled in the RISS.ini configuration file as follows:
[PTDelItems]
TagUndeletedItems=False
In a w
ell coordinated system, there will be no items remaining with the PTDelStatus tag.
Reference Information Storage System Version 1.5
135