HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

In order to receive the product entitlement certificate and the registration number, complete the
following steps:
1. Enter the required information in the HP XP7 Performance Advisor License
Entitlement Request text file. By default, the HP XP7 Performance Advisor
License Entitlement Request text file is located in the %HPSS_HOME%\data\keys
folder, if you have upgraded to HP XP7 Performance Advisor v4.5. HP uses the information
from this text file to process the registration number request.
2. Send an email to HP at [e-mail] requesting a registration number
for the HP XP7 Performance Advisor LTUs that you are entitled to use. Provide the HP XP7
Performance Advisor License Entitlement Request text file as an attachment
to your email.
Can I use the same registration number to generate permanent licenses for multiple XP or XP7 disk
arrays?
No. Registration numbers can only be used one time. The HP XP7 Performance Advisor entitlement
certificate is generic. You can use the registration number included in the entitlement certificate to
generate a permanent license for any XP or XP7 disk array serial number. After the registration
number is associated with a specific XP or XP7 disk array serial number, it cannot be further
associated with another XP or XP7 disk array serial number.
Can I use the license key that is generated for an XP or XP7 disk array to monitor another array?
No. When a license key is generated, it is locked to the specific XP or XP7 disk array hardware
platform and serial number; it cannot be used with another XP or XP7 disk array.
I have generated and installed a permanent frame license for a new XP or XP7 disk array. Why
does the HP XP7 Performance Advisor License screen not display the corresponding license details?
The corresponding license details are not displayed on the HP XP7 Performance Advisor License
screen, because you have not performed a configuration data collection for the new XP or XP7
disk array (unmonitored XP or XP7 disk array). Perform a configuration data collection for your XP
or XP7 disk array to view the license details in the View License Status section on the License screen.
How can I obtain a term or emergency licenses?
Contact your HP Representative. Term and emergency licenses are used in exception cases only.
Can a combination of permanent, term, and emergency licenses be used for an XP or XP7 disk
array?
Yes. You can use a combination of the above mentioned license types for an XP or XP7 disk array,
as HP XP7 Performance Advisor maintains an aggregate of the licensed capacity. The License
screen shows expiry dates for different types of licenses that you may have associated with an XP
or XP7 disk array.
Can a term license key be installed for an XP or XP7 disk array when an emergency license key
is already installed for that array?
Yes. You can install a term license key when an emergency license key is already installed for that
array.
Where can I view the individual license details?
Click View Details for an XP or XP7 disk array record on the License screen to view the associated
individual license details in the View License Detail section.
What does permitted volumes mean? Should it be the same as licensed capacity?
No. Permitted Volumes displayed in the View License Detail section for a specific XP or XP7 disk
array are not the same as the Licensed Capacity. Permitted Volumes refers to the capacity of a
single license key. The aggregate of the permitted volumes is displayed as the actual license
capacity (TB).
50 Frequently Asked Questions