HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

4 Frequently Asked Questions
HP XP7 Performance Advisor Licensing
Where do I find the HP XP7 Performance Advisor registration number for generating a permanent
license?
The HP XP7 Performance Advisor registration number is included on the product entitlement certificate
that is provided with every HP XP7 Performance Advisor License To USE (LTU) you purchase.
How do I generate the permanent license?
You can generate the permanent license at the Hewlett-Packard Authorization Center (HPAC)
license key website, using the following URL: webkey.external.hp.com
For HP XP7 Performance Advisor to continue configuration collection for additional internal raw
disk capacities on your XP disk arrays or usable capacities on your XP7 disk arrays, you should
install permanent licenses on HP XP7 Performance Advisor for each of the XP and XP7 disk arrays.
Can I generate the Instant-on license at the HPAC license key website?
No. You cannot generate the Instant-on license at the HPAC license key website. It is only available
along with the HP XP7 Performance Advisor media and automatically activated when you install
HP XP7 Performance Advisor (v4.5 onwards).
If I add 20 TB to the existing 64 TB internal raw disk capacity on my XP disk array, should I procure
additional license for HP XP7 Performance Advisor to monitor the newly added 20 TB internal raw
disk capacity?
Monitoring internal raw disk capacity of 64 TB and greater is considered as unlimited frame license
by HP XP7 Performance Advisor. Therefore, you need not generate a separate license for HP XP7
Performance Advisor to monitor any newly added internal raw disk capacity.
Are the array type and serial number sufficient to generate a license for an XP or an XP7 disk
array?
Yes. These are a few mandatory inputs for generating a license. In addition, you should also
provide the internal raw disk capacity for an XP disk array or the usable capacity for an XP7 disk
array that you want to be monitored, and the expiry date for the license (based on the type of
license that you select).
The following warning message is displayed in the Array Performance report that I generated.
What does it indicate?
WARNING: License violation was detected for this array. This report may
not capture performance data about the recent configuration changes
made in the XP/XP7 disk array. Please purchase the required Performance
Advisor licenses immediately.
This warning message is displayed in every report that you generate for an XP or an XP7 disk
array, when both the following conditions are met:
• Grace period of 60 days expires
• Permanent license of the required internal raw disk capacity for an XP disk array or the usable
capacity for an XP7 disk array is not installed
You must purchase, generate, and install a permanent license, equal to the XP disk array’s internal
raw capacity or the XP7 disk array's usable capacity, if you want HP XP7 Performance Advisor to
monitor the new configuration changes for the XP or the XP7 disk array.
I have not received the product entitlement certificate and the registration number along with the
HP XP7 Performance Advisor v4.5 media kit. What should be the process followed to get the product
registration number after an upgrade to v4.5 or later version?
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