HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

Table 2 Configuration and usage error messages (continued)
SolutionError messageScenario
currently not processing any I/O requests
(described as unused components).
are currently not processing any I/O
requests (described as unused components).
longer present in the XP or the XP7 disk
array.
• Case 1: You select three LDEVs, 00:00,
00:01 and 00:02 for which you want
to plot the real-time performance
graphs. Among these LDEVs, 00:02 is
an unused LDEV. Hence, the real-time
performance graphs are displayed only
for 00:00 and 00:01 LDEVs.
• Case 2: You select only one LDEV,
00:02 that is currently an unused
component. The RealTimeChart screen
displays the following message:
The selected component does not have
any activity happening currently or is
no longer present in the XP or the XP7
disk array.
Perform the following steps:Error Getting XP Array HealthHP XP7 Performance Advisor is unable to
retrieve the XP or XP7 array related
information from the database.
1. Check if the following services are
active:
• HP XP7 Performance Advisor Tomcat
service
• HP XP7 Performance Advisor
Database
• HP XP7 Performance Advisor
Database Listener
2. Refresh the Dashboard screen to view
the overall usage status of the XP and
the XP7 disk arrays.
Perform the following steps:Smart and ThP pools are not configured
for this P9500 Disk Array
The Smart and ThP pools are not
configured in the selected XP7 disk array.
1. Configure the Smart and ThP pools on
your XP7 disk array.
2. Perform the configuration data collection
for your XP7 disk array.
3. In the Array View node, select your XP7
disk array and click Pools to view the
Smart and ThP pools data.
Perform the following steps:Unable to retrieve the Smart and ThP
pools related data from the HP XP7
Performance Advisor database.
HP XP7 Performance Advisor is unable to
retrieve the Smart and the ThP pools data
from the HP XP7 Performance Advisor
database.
1. Check if the following services are
active:
• HP XP7 Performance Advisor Tomcat
service
• HP XP7 Performance Advisor
Database
• HP XP7 Performance Advisor
Database Listener
2. Refresh the Array View > Pools screen
to view the Smart and the ThP pools
data.
Perform the following steps:No V-vols configured for the PoolThere are no VVols attached to the
selected Smart or the ThP pool. Attach the
VVols to view the VVol information.
Configuration and usage error messages 45