HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

Table 1 Installation error messages (continued)
Solution or WorkaroundError DescriptionError Title
resume the installation of HP XP7 Performance
Advisor.
Create the domain user group on your
management station if you want to implement
The installation wizard has detected that the
user group does not exist on your management
The entered user
group does not exist
Domain authentication method. For morestation. This group must be created for the
installation wizard to proceed.
in the domain
provided. information on Domain authentication method,
refer to the HP XP7 Performance Advisor install
guide available on Disk 1. The installation
wizard will exit now. After you create the
groups, double click PA_Server.exe to
resume the installation of HP XP7 Performance
Advisor.
Upgrade the existing version of HP XP7
Performance Advisor and the host agents to
The installation wizard has detected that an
earlier version (pre-5.2) of HP XP7 Performance
Earlier version of HP
XP7 Performance
v5.2, or a later version. For more information,Advisor is installed on the management station.Advisor already exists
refer to the HP XP7 Performance Advisor installFor the installation to proceed, the current
installed version should be v5.2 or later.
on this management
station. guide available on Disk1. The installation
wizard will exit now. After you upgrade to
v5.2, or a later version, double click
PA_Server.exe to resume the upgrade
process.
Refer to the section on troubleshooting
installation issues in the HP XP7 Performance
The installation wizard has detected that the
above-mentioned services have not started.
The following HP XP7
Performance Advisor
services failed to start: Advisor install guide available on Disk 1.
Ensure that all the services have started before
They should start for HP XP7 Performance
Advisor to function properly.
• HP XP7
Performance
you launch and start using HP XP7 Performance
Advisor.
Advisor <service
name>
NOTE: While trying to troubleshoot this issue,
you can click Finish on the Installation
Complete window to exit the installation
wizard.
• HP XP7
Performance
Advisor <service
name>
Release the required free disk space on your
management station. The installation wizard
The installation wizard has detected that
sufficient disk space is not available on any of
Insufficient disk space
on this management
station. will exit now. After the required disk space isthe drives on this management station. There
available, double click PA_Server.exe tomust be at least 8GB of free space available
for the installation wizard to proceed.
resume the installation of HP XP7 Performance
Advisor.
Delete the service manually by executing the
command sc delete <service_name> in
There was an error while deleting the service:
<service_name>.
Failed to delete the
service: <service
name>.
your management station's command prompt
window. You can locate the sc.exe file in
C:\windows\system32 folder.
Contact your HP Support Engineer agent for
further assistance in resolving the issue. Also,
There was an error installing the HP XP7
Performance Advisor Realtime Server. The host
Error installing HP XP7
Performance Advisor
Realtime Server. provide the PA_HA_32Install.log file for
analysis.
agent installation will rollback. If the host agent
installation is on a 32-bit host, the
PA_HA_32Install.log file
(%temp%\PA_HA_32Install.log) has additional
details on the reason for failure.
Contact your HP Support Engineer agent for
further assistance to resolve the issue. Also,
There was an error installing the HP XP7
Performance Advisor Hostagent. The host agent
Error installing HP XP7
Performance Advisor
Hostagent.
42 Error messages