HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

During the Oracle patch installation process, the unzip operation of the OPatch bundle might fail.
This might occur due to the following reasons:
• The OPatch folder located at %PADB_HOME%\ora_db\OPatch is being pointed to by a
command prompt or is open in Windows Explorer view.
• The files under %PADB_HOME%\ora_db\OPatch are in use.
Resolution: Do the following:
1. Inspect the <MachineName>_<timestamp>_OraclePatch.log file.
2. Ensure that the OPatch folder located under %PADB_HOME%\ora_db\OPatch is not open
in windows explorer or not pointed to by a command prompt.
3. Ensure that the following services relevant for Oracle patch installation are stopped and no
applications are accessing any files pointed to by %PADB_HOME% environment variable.
• Distributed Transaction Co-ordinator
• HP XP7 Performance Advisor Database
• HP XP7 Performance Advisor Database Job Scheduler
• HP XP7 Performance Advisor Database Listener
• HP XP7 Performance Advisor Database VSS Writer
• HP XP7 Performance Advisor Monitor
• HP XP7 Performance Advisor Security
• HP XP7 Performance Advisor Tomcat
The Oracle patch application process for HP XP7 Performance Advisor Software failed. For more
information, inspect the <MachineName>_<timestamp>_OraclePatch.log located under
<directory name> and opatch<timestamp>.log located under <directory name>. The
installation wizard will exit now.
It indicates that the patch operation on binaries under %PADB_HOME%\ora_db failed.
Resolution: Inspect the <MachineName>_<timestamp>_OraclePatch.log and
opatch<timestamp>.log files. For further assistance to resolve the issue, contact your HP
Support representative along with the log files.
There were errors encountered during the execution of post upgrade scripts. For more information,
inspect the log file: catbundle_WINBUNDLE_PADB_APPLY_<timestamp>.log located under
<directory name> and the <MachineName>_<timestamp>_OraclePatch.log located
under <directory name>.
After the patch is applied on database binaries, few SQL scripts are executed on the PADB. If the
operation fails, the error message is displayed.
Resolution: Inspect the catbundle_WINBUNDLE_PADB_APPLY_<timestamp>.log and
<MachineName>_<timestamp>_OraclePatch.log files. For further assistance to resolve the
issue, contact your HP Support representative along with the log files.
During the Oracle patch installation, a window is displayed for entering the login credentials.
Resolution: Cancel the current Oracle patch installation and start the installation again.
HP XPWatch issues
This section describes the troubleshooting scenarios for HP XPWatch.
Array type not seen in HP XPWatch
Cause
If the array type for a particular DKC serial number is not displayed in HP XPWatch, it might be
due to the command device being non-functional or not created.
36 Troubleshooting HP XP7 Performance Advisor issues