HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

Contents
1 HP XP7 Performance Advisor........................................................................5
Overview................................................................................................................................5
HP XP7 Performance Advisor log collection tool............................................................................6
2 Troubleshooting HP XP7 Performance Advisor issues........................................8
Troubleshooting installation issues...............................................................................................8
Missing Host information post Installation on SLES 11 SP1.........................................................8
Performance Advisor Security service does not start..................................................................8
HP XP7 Performance Advisor installation does not complete and rolls back..................................8
Management station installation stops with Data Execution Prevention Error for tar.exe error ..........9
HP XP7 Performance Advisor host agent installation fails.........................................................10
HP XP7 Performance Advisor OpenVMS host agent service fails to start on system reboot............11
HP XP7 Performance Advisor Database Listener service does not start after installation or
upgrade...........................................................................................................................12
After upgrading Performance Advisor to v5.4, v5.5, v5.5.1, Tier type information is not displayed
in Pool Tier table in the Pool screen......................................................................................12
Connection not established with real-time server on the host agent...........................................12
HP XP7 Performance Advisor upgrade does not complete........................................................13
HP XP7 Performance Advisor upgrade fails............................................................................14
Upgrade to HP XP7 Performance Advisor v5.5.1 fails..............................................................15
HP XP7 Performance Advisor upgrade error 1718...................................................................15
Performance Advisor security and Tomcat services does not start after an installation..................15
EULA not visible on the installer screen.................................................................................16
Performance Advisor installation unsuccessful with the Windows Domain based Authentication
method.............................................................................................................................16
Realtime server update not working in RHEL Linux..................................................................16
Troubleshooting configuration issues..........................................................................................17
Host agent records do not appear in HP XP7 Performance Advisor after an install or upgrade.....17
Data collection failure after installing or upgrading HP XP7 Performance Advisor.......................22
HP XP7 Performance Advisor Oracle database connection failure.............................................24
HP XP7 Performance Advisor Oracle Database and Performance Advisor Tomcat services do not
start on Windows 7 operating system...................................................................................25
HP XP7 Performance Advisor Database service initialization failure...........................................25
Real-time server error: Selected component is not connected to the XP Disk Array or no activity
happening on the component..............................................................................................26
Users not added for HP XP7 Performance Advisor Native authentication....................................27
Event log not updated........................................................................................................27
UNIX host agents on the management station are not displayed...............................................27
Troubleshooting web client issues..............................................................................................28
Unable to launch HP XP7 Performance Advisor......................................................................28
HP XP7 Performance Advisor displays exclamation mark.........................................................33
Troubleshooting Oracle patch installation issues..........................................................................33
HP XPWatch issues.................................................................................................................36
Array type not seen in HP XPWatch......................................................................................36
HP XPWatch has missing ports ...........................................................................................37
HP XPInfo issues.....................................................................................................................37
HP XPInfo does not display newly added LUNs......................................................................37
CLUI issues............................................................................................................................37
CLUI commands fail if invalid user credentials are given during CLUI installation........................37
CLUI command gives Java error...........................................................................................38
Classpath error..................................................................................................................39
Install script exits with an error.............................................................................................39
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