HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

com.hp.xpsl.hostagent.XpinfoException: XpinfoCollector: collection
failed.
• PerformanceAdvisor: XpinfoCollector send failed: Reason =
com.hp.xpsl.hostagent.PerformanceAdvisorException: Cannot run program
"./sbin/xpinfo": error=12, Not enough space.
Cause
Sufficient swap space is not available.
Resolution
Increase the swap space by at least 1 GB.
Troubleshooting web client issues
This section describes the troubleshooting scenarios that might arise when you try to access HP
XP7 Performance Advisor after installation or upgrade.
Unable to launch HP XP7 Performance Advisor
This section describes the troubleshooting scenarios that might arise when you try to launch HP
XP7 Performance Advisor after its installation or upgrade.
Cause
Unable to log into HP XP7 Performance Advisor using the Domain Authentication method. It might
be due to the configured firewall settings. The following error message will be displayed:
File Location: <>:\HPSS\security\sbin\JWrapper_HpssSecurity.txt FILE::
JWrapper_HpssSecurity.txtFILE QUARANTINED -------------------------------------------------------------------------------------------------
Microsoft Antigen for Exchange removed a file since it was found to match a filter.File name:
"security.zip->JWrapper_HpssSecurity.exe"Filter name: "FILE FILTER= unnamed: *.exe"
Resolution
Ensure that the antivirus software installed on the management station has not blocked the HP XP7
Performance Advisor Security service. Refer to the online help manual provided for the respective
antivirus software to identify whether the HP XP7 Performance Advisor service is blocked and the
steps for unblocking the service.
Cause
The HP XP7 Performance Advisor Tomcat service might not have started after the installation.
Resolution
• If you see the following error message when you log on to HP XP7 Performance Advisor:
HP XP7 Performance Advisor Tomcat services may not be started!
Complete the following steps to start the HP XP7 Performance Advisor Tomcat service:
1. In Internet Explorer, go to Tools > Internet Options.
2. In the Connections tab, click LAN Settings.
3. In the Local Area Network (LAN) Settings dialog box, click Advanced.
4. In the Exceptions box, type the IP address or fully qualified domain name of the
management station.
• If you are accessing the HP XP7 Performance Advisor installed on a Windows Server 2003
R2 Enterprise X64 Edition SP2 management station, where JRE v1.6 is installed, the HP XP7
Performance Advisor Tomcat service might not have started. This issue is observed on a
Windows Server 2003 R2 Enterprise X64 Edition SP2 management station, where JRE v1.6
is installed. Complete the following steps to start the HP XP7 Performance Advisor Tomcat
service:
28 Troubleshooting HP XP7 Performance Advisor issues