HP XP7 Performance Advisor v6.1 Software Troubleshooting and FAQs Guide

Cause
The host agent services on the hosts might not have started or may be manually stopped.
Resolution
1. Verify if host agent services are active:
• On a Windows host, select Start ⇒ Run, type services.msc, and press the Enter key.
If the HP XP7 Performance Advisor Hostagent service and the HP XP7 Performance Advisor
Realtime Server service are active, the status for both the services should show as Started.
• On a UNIX host, enter ps -ef |grep -i java. The process list looks similar to the
following:
root 7480 1 42 13:28:09 pts/2 73:09 /usr/java/jre/bin/java
-DXPPA=1 -Djava.net.preferIPv4Stack=true -Xmx1024m -cp c
root 7492 1 0 13:28:09 pts/2 0:19 /usr/java/jre/bin/java
-DXPPAREALTIME=1 -Djava.library.path=../lib -jar ./realt
2. If the services have not started, manually stop and start the host agent services.
Cause
An incorrect management station DNS or IP address is specified in the host agent
paxp_service.properties file.
Resolution
Provide the correct DNS or IP address of the management station in the
paxp_service.properties host agent file by completing the following steps:
1. Edit the following field in the paxp_service.properties file and provide the correct DNS
or IP address of your management station:
ManagementStation.Hostname=<fully qualified domain name or IP
address>
• On a Windows host, the paxp_service.properties file is located in the
<Windows_Volume>:\Program Files\Hewlett-Packard\xppa\hostagent\
config folder.
If it is a custom Windows host agent installation, the file is located in the
<Installation_Drive>:\<Installation_Directory>\hostagent\config
folder.
• On a UNIX host, the paxp_service.properties file is located in the /opt/xppa/
hostagent/config folder.
• On an OpenVMS host, open the paxp_service.properties file from the
SYS$COMMON:[HEWLETTPACKARD.XP7HOSTSW.HOSTAGENT.LOG] folder.
Following is a sample paxp_service.properties file in which the
ManagementStation.Hostname shows 01.01.01.01 as the management station IP address:
#com.hp.xpsl.hostagent.HostAgent
######################################################################
ManagementStation.Hostname=01.01.01.01
2. Restart the host agent and real-time services.
3. Verify the IP Address or the hostname of the management station specified in the
paxp_services.properties file.
Cause
HP XP7 Performance Advisor version is upgraded on the management station and the host agents
are not upgraded.
Resolution
Do the following:
Troubleshooting configuration issues 19