HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

SolutionError messageScenario
Check for the following conditions:
1. Is the database service run-
ning?
2. Was the performance collec-
tion initiated?
If the issue persists, contact HP
Support with the XP Perf Advisor
log files.
Internal Error occurred
while submitting the re-
quest.
Internal error may occur while sub-
mitting a request on the
Troubleshooting while creating or
modifying an application, or trying
to plot a chart
There are no host agents con-
figured. Configure one or more
host agents.
Error: No arrays are man-
aged or connected to MS.
Fresh installation may not have any
arrays until a hostagent is con-
figured.
Check if the management station is
working, or connectivity to MS is
not lost.
Error occurred while up-
loading license key file
<licensefile.dat>
Unable to load the license file.
Contact HP Support.
Error occurred while per-
forming real time collec-
tions. If the problem
continues , please contact
HP Service.
Unable to use realtime collection.
Only one instance of realtime
monitoring is possible through a
given host agent. Stop the existing
collection and reselect the re-
sources.
The selected host agent
is already in use for
other real time collec-
tion. Please select any
other available host
agent.
Realtime monitoring fails if a
collection attempt is made using the
same host agent.
When a realtime server update is
requested, you cannot initiate real-
time monitoring using the same host
agent. Wait for the update to be
completed, or select another host
agent.
Real Time Server Configur-
ation data is getting up-
dated on the selected HA.
Please select any other
HA.
Real time monitoring fails if it is at-
tempted on a host agent with a
pending server update request.
Either the selected component is no
longer present on the array or there
is no IO activity on the component.
The selected component
does not have any activity
happening currently or is
no longer present in the
array.
Realtime monitoring is attempted
but, charts are not displayed.
HP StorageWorks XP Performance Advisor Software User Guide 317