HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

SolutionError messageScenario
Verify if the database service, HP
StorageWorks XP Performance
Advisor Database is currently run-
ning. If not, restart the service from
the Service Control Manager. If the
issue persists, contact your system
administrator or HP Support.
Unable to connect to
database.
Performance Advisor is unable to
connect to the database.
Provide a valid file containing the
user name and password. For more
information see, “CLUI commands
fail if invalid user credentials are
given during CLUI installa-
tion” on page 303.
The \"-pf\" password file
contents does not have a
colon separating the
username and password.
CLUI commands fail if invalid user
credentials are given during install-
ation.
Verify if the SMTP server is reach-
able over the network and the port
number is valid. For more informa-
tion see, “Alarms are not being sent
by email” on page 302.
Email notification error
for Failed Data Collection
on <server> <port_number>.
Error while sending an email noti-
fication for failed data collection.
Check if the SMTP servers are con-
figured for email notification. For
more information see, “Alarms are
not being sent by
email” on page 302.
Email could not be sent.
Unable to send email notification.
Ensure that there is sufficient disk
space.
IOException: There is not
enough space on the disk.
Unable to collect configuration data
due to insufficient disk space. This
error is logged when collecting
configuration information through
out-band collection. The disk space
needed to form the objects pertain-
ing to the configuration collection
is unavailable leading to this error.
There is not enough space
on the disk.Data Collec-
tions may delay.
Insufficient disk space on the sys-
tem. This could potentially delay
data collections. This error is
logged when the space required to
create the cache files of PA is un-
available.
Check if the database service is
running.
Error purging data.
Error during Database purging
The selected resource in TSM may
not be monitored by XP Perf Ad-
visor. Select a valid resource and
then launch XP Perf Advisor.
Resource instance is
either null or empty.
Please provide a valid
resource instance.
Invoking Performance Advisor from
Tiered Storage Manager fails.
Check if performance collection
was done for this array. If not, initi-
ate performance collection and
then export after a set of data is
collected.
Java Null Pointer Excep-
tion
In Array View Ldev screen you may
see a Null pointer exception when
export to csv is attempted
Troubleshooting XP Perf Advisor316