HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

NOTE:
Not all ports are displayed when the Wagent update is performed or missed out.
2. Delete the cache files (wagent.iomap and wagent_’serialnum’.xpmap).
3. Re-run XPwatch ti verify if all the ports presented through SLPR0 are present in the output.
No class definition found error displayed on Array View
To resolve the error:
1. Click StartAdd/Remove ProgramsXP Performance Advisor .
2. Select the Repair option.
The error is rectified.
Error messages
Table 1 describes the Performance Advisor error messages.
Table 10 Error messages
SolutionError messageScenario
Verify if the database service, HP
StorageWorks XP Performance
Advisor Database is currently run-
ning. If not, restart the service from
the Service Control Manager. If the
issue persists, contact your system
administrator or HP Support.
Check if the Database is
running. Please contact
administrator or HP Sup-
port if the exception
continues.
Performance Advisor is unable to
connect to the database.
Check if the following are present:
• Properties file
• Key-value pair
If the properties file and/or the key
value pairs are missing, select the
Repair option for XP Perf Advisor.
EmailCourier - received a
missing resource exception
for <properties file name>
looking for <key>.
Performance Advisor is unable to
retrieve the key-value pair from the
properties file.
Check if the XP Perf Advisor man-
agement station service is running
and accessible. For more informa-
tion, see “Host does not ap-
pear” on page 305.
Failed sending disk array
configuration. Reason = "
+ e.toString().
Performance Advisor host agent has
encountered an error sending in-
formation to the management sta-
tion.
XpinfoCollector send
failed: Server is not
ready. Please make sure
the PA services are run-
ning.", Logger.ERROR).
Performance Advisor failed to send
configuration information to the
management station.
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