HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

4. Click Request Info and wait until the status is updated to show as Received. This verifies that the
host and management station are communicating with each other.
5. Initiate configuration and performance data collection. For more information, see “Configuration
data” on page 42 and “Creating or viewing a performance data collection schedule” on page 52.
Database service initialization fails
The database service initialization fails with the following error message:
Database service may not be responding. Database Service initialization
failed.
The cause for failure could be due to one of the following:
• The database service might have encountered a problem during start up of the database
• The database service initialization fails after the operating system is restarted
Solution: Check the stdout.log file located at %HPSS_HOME%/pa/tomcat/logs for the following
error messages:
• ERROR [com.hp.xpsl.datastore.DBConnect]: Check if the Database is run-
ning. Please contact administrator or HP Support, if the exception
continues. Listener refused the connection with the following error:
ORA-12505, TNS: listener does not currently know of SID given in connect
descriptor. The Connection descriptor used by the client was:
xxxx:1521:PADB.
ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is run-
ning. Please contact administrator or HP Support, if the exception
continues. Listener refused the connection with the following error:
ORA-12528, TNS:listener: all appropriate instances are blocking new
connections. The Connection descriptor used by the client was:
xxxx:1521:PADB.
ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is run-
ning. Please contact administrator or HP Support, if the exception
continues. ORA-01033: ORACLE initialization or shutdown in progress.
NOTE:
xxxx is the name of the management station on which HP StorageWorks XP Performance Advisor
Software is installed.
If the above error messages are present, perform one of the following actions:
• Manually restart the HP StorageWorks XP Performance Advisor Database
Listener service and HP StorageWorks XP Performance Advisor Database service.
• Run the LSNRCTL STOP and LSNRCTL START commands.
• Run theSHUTDOWN command followed by the STARTUP database command.
• Ensure that the HP StorageWorks XP Performance Advisor Database and HP StorageWorks
XP Performance Advisor Database Listener services are running:
Click Start > Run and type services.msc in the command line.
The services should be in the Started mode.
Troubleshooting XP Perf Advisor312