HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

NOTE:
The host agent service need not be restarted for any of the above-mentioned modifications made to
the paxp_services.properties file.
Management station is not collecting performance data
1. Verify that the host name appears under the Host Information tab (Array View > Host Information).
2. Verify that schedules are created for the performance data collection under the Performance
Collection tab. Data does not appear until two data collection intervals have elapsed.
Management station: Verifying that it is operational
To ensure that the management station collects data:
1. Verify that the HP StorageWorks XP Performance Advisor Database and HP StorageWorks XP
Performance Advisor Tomcat services are running.
2. Verify that JRE 1.6 update 18 is installed by entering java - version at the command line prompt
(from the management station home directory).
Network configuration
To configure the network:
1. Verify that the two systems can ping each other by IP address and symbolic name
2. For each machine, verify that the machine's DNS IP address returned by nslookup matches the
IP address reported by ipconfig
3. Check basic http file access. Enter http://your_server_name/pa/schemas/HostConfig-
ListClient.xml to see if the web browser can perform simple file access that does not use
any Java code
XP Perf Advisor and CLUI are not receiving performance data
from the database
The XP Perf Advisor GUI and CLUI do not receive data although it is reflected in the database and
no errors are noted in the log files or Java Console.
To resolve this problem, verify that the host system clock is set within one year of the management
station clock.
XP Perf Advisor GUI client and PCAnywhere
When PCAnywhere is installed on a host that is used to start the XP Perf Advisor GUI client browser
(either a XP Perf Advisor management station or any XP Perf Advisor GUI client host), the XP Perf
Advisor GUI client browser may hang after you enter the user name and password.
To avoid this problem, install DirectX 9B or later on the host where PCAnywhere is installed.
Troubleshooting XP Perf Advisor308