HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

• The HP XP Performance Advisor Hostagent service, type /opt/xppa/hostagent/sbin/
xppa start in the command prompt window.
• The HP XP Performance Advisor Realtime Server, type /opt/xppa/realtime/xpreal-
time start in the command prompt window.
3. View the version string and verify that it is the same version as appears on the GUI screen.
Host does not appear in the management station
If the host agent does not appear in the management station, check the following:
• Verify the network configuration by pinging the management station from the host agent
• Verify that the host agent version and the management station version are the same
• Verify if the host agent services are running
On non Windows platforms, run the following command:
ps -ef | grep -i xppa
• Verify if the IP Address or the hostname of the management station is correct in paxp_ser-
vices.properties file located at <Install_Dir>\xppa\hostagent\config for Windows
and /opt/xppa/config for non Windows platforms.
Host does not appear in the management station after
upgrading the management station version
If the host does not appear in the management station after the management station version is updated:
1. For a Linux host agent, remove the existing version of the host agent software from the Linux hosts
pointing to the management station before upgrading the management station version.
2. After upgrading management station to the new version, download the host agent depots from
the Support screen of XP Perf Advisor and install them on the host machines.
NOTE:
Check the required version of RMLIB is installed.
Ensure that software versions of XP Perf Advisor management station and the host agent are the
same.
3. Collect the configuration and performance data for XP arrays monitored by those hosts.
Java console has exceptions
The following are possible causes for exceptions in the Java console:
• The Tomcat engine is not running
• The database is empty
• The exceptions are from earlier problems and are no longer relevant
To resolve this issue:
1. Go to Start > Settings > Control Panel > Services
2. Select HP StorageWorks XP Performance Advisor Tomcat service.
Troubleshooting XP Perf Advisor306