HP StorageWorks XP Performance Advisor Software v4.6 User and Troubleshooting Guide (T1789-96094, June 2010)

1. Log into XP Perf Advisor.
2. Click Event Log in the left pane.
3. In the Start Time and End Time section, set the hour and time corresponding to that of the man-
agement station.
Host does not appear
To ensure that the host station appears in the host information:
1. Verify that the management station network address entered in the paxp_service.properties
file is correct.
2. Verify the network configuration by pinging the host.
3. Verify the browser compatibility.
4. Verify that you have installed the correct version of the XP Perf Advisor host agent.
NOTE:
The XP Perf Advisor management station and host agent versions must always be same.
Host Agent: Verifying that it is operational
To verify that the Host agent is operational:
1. Verify that the HP Performance Advisor XP HostAgent service is running on Windows, or a host
agent daemon is running on UNIX. On UNIX, enter ps -ef |grep -i java and look
for the /opt/xppa/jre/bin... in the process list.
2. Stop and start the host agent service on Windows or the host agent daemon on UNIX. For instruc-
tions on stopping and starting the host agent, see Host Agent File Locations and Start/Stop
Commands.
Windows host agent services
To stop the Windows host agent service (HP XP Performance Advisor Hostagent):
a. Go to the Services window.
b. Right-click HP XP Performance Advisor Hostagent.
c. Click Stop in the drop down list.
To stop the Windows host agent realtime service (HP XP Performance Advisor Realtime Server):
a. Go to the Services dialog box.
b. Right-click HP XP Performance Advisor Realtime Server.
c. Click Stop in the drop down list.
To start the host agent and realtime service, repeat steps a and b mentioned for stopping the
Windows host agent and realtime service, and click Start in the drop down list.
UNIX host agent services
• To stop:
• The HP XP Performance Advisor Hostagent service, type /opt/xppa/hostagent/sbin/
xppa stop in the command prompt window.
• The HP XP Performance Advisor Realtime Server service, type /opt/xppa/realtime/
xprealtime stop in the command prompt window.
• To start:
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