HP StorageWorks performance advisor xp software troubleshooting guide (T1789-96029, October 2007)

Contents
Accessing log files...................................... 7
Alarmsarenotbeingsentbyemail............................... 7
Browsercompatibility .................................... 7
Browserrefreshproblem ................................... 7
CLUIcommandgivesJavaerror ................................ 8
Configuringdatabaseattributesonthewebserver ........................ 8
Daylightsavingstimeerror .................................. 9
Disabling VPO to enable alarm notifications........................... 9
ExportingandimportingdatafromPAXPdatabase........................ 9
Usingtheexporttool................................... 9
Usingtheimporttool.................................. 10
FirstPAXPpageisslowtorespondaftercodeinstall ...................... 10
Hostagentaliasing .................................... 10
HoststationdoesnotappearinHostInformationscreen..................... 10
HostAgentfailstostartduringinstallation........................... 11
HostAgent:Verifyingthatitisoperational........................... 11
HostAgent:Notpointingtothecorrectmanagementstation................... 11
HostAgent:Filelocationsandstartandstopcommands..................... 11
HpssPaSolidservicestops,stoppingPAXP........................... 12
Javaconsolehasexceptions................................. 12
LoggingintoPAXP..................................... 12
ManagementStation:Verifyingthatitisoperational ...................... 12
Managementstationisnotcollectingperformancedata..................... 13
Managementstationisnotresponding ............................ 13
Loginscreendoesnotdisplayinbrowser ........................... 13
Netscape7.0orgreater:clientbrowserisnotworkingonHP-UX................. 13
Network configuration ................................... 14
PA XP applets and CLUI are not receiving performance da ta from the database . . . . . . . . . . . 14
PAXPGUIclientandPCAnywhere.............................. 14
PAXPshowsdisconnectedexternalarrays........................... 14
RAIDManagerLibrary................................... 14
ToRecover ...................................... 15
Restartingtheperformancedatacollectionincaseofadiskfailure ................ 15
Sun host fails to communicate with the command device . . . . . . . . . . . . . . . . . . . . . 15
Unabletobrowsetothemanagementstation ......................... 15
UsingSSLApachewebserver................................ 16
UninstallingPAXPandCommandViewXPrequiresreboot.................... 16
UsingLINUXorUNIXwithNetscape............................. 16
Zeros in the data fields................................... 16
HP StorageWorks performance advisor xp software troubleshooting guide
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