HP StorageWorks performance advisor xp software troubleshooting guide (T1789-96029, October 2007)

NOTE:

Using Internet Explorer as an example, follow this procedure to add your IP address:

Go to Tools > Intern et Options> Connections > LAN settings > Advanced

In the Exceptions text box, place your cursor at the end of the domai n list

Enter a semicolon and your IP addr ess, including the asterisk if you want to include everything

within the last octet

Click OK

2. Close and then re-open the web browser

3. Enter http(s)://192.168.0.1/pa

4. Enter administrator for the username and administrator for the password (unless you have changed it

from the default) and save, if d esired

5. If the browser returns with an unresolved h ostname for http(s) ://< ser vername>/pa change it to

http:/192.168.0.1/p a; this takes you to the management station’s d efault PA XP page

Using SSL Apache web server

Change protocol=http to protocol=https in the paxp_service.properties ﬁle

Uninstalling PA XP and Command View XP requires reboot

The following scenarios require a reboot:

• PA XP was used as a standalone product and subsequently uninstalled

• Command View XP was installed after PA XP was installed. Subsequently, Command View XP was

uninstalled, and then PA XP was uninstalled

It is important that you reboot the machine to remove the Apache service completely otherwise this service

is not removed and pro blem s may occur later.

Using LINUX or UNIX with Netscape

If you are using a LINUX or UNIX machine with Netscape and you are unable to download the plug-in,

ensure that your JAVA_HOME environment variable is set correctly.

Zeros in the data ﬁelds

After data is collected from the host a gent, zero’s a re g enerated when the host agent is unable to produce

data for unsupported ﬁelds. In PA XP’s Components screen, a tim e stamp (date and time) appears af ter a

data collection cycle is completed for the selected array.

Port I/O applies to all of the arrays, except the XP256 because the ﬁrmware does not produce those data

ﬁelds. The chart for Port IOs does not display records when all of the port data ﬁelds are 0s.

LDEV I/O values vary by array ﬁrmware and RMLIB.

PA XP supports the MB/s and LUSE on all arrays, except the XP256.

Support Level Descriptions

• No suppor t - No data is collected, and the thread exits.