HP StorageWorks performance advisor xp software troubleshooting guide (T1789-96029, October 2007)

To Recover

To recover the link to the RAI D man ager library, complete the following steps:

1. Remove any links to the library by removing /opt/xppa/RMLIB

2. Remove the library itself by removing /usr/lib/RMLIB and /usr/lib/libsvrrm.sl

3. Remove the PA XP host station soft ware with /opt/xppa/uninstall.sh

4. Reinstall the

host station software by running the install.sh script from the tar ﬁle. This reinstalls the

proper RAID M

anager Library and the host PA XP software

NOTE:

You can also reinstall the RAID Manager Library without reinstalling the host software. To do so, run the

RLinstsh script from the tar ﬁle and provide the directory /usr/lib in response to the prompt.

Restarting the performance data collection in c ase of a disk

failure

Performance data collection stops on all arrays connected to a host, if a disk failure occurs in any one of

the arrays. This is because if a disk failure occurs, the host re-assigns device ﬁle names to all the XP LUNs

mapped to it, causing the performance data collection on the host to stop.

To start the performance data collection again, complete the following steps:

1. In the PA XP GUI, click Conﬁguration

2. In the Host Information screen in the Conﬁguration tab, select the host (on which performance

data collection stopped) and click Request Info. The screen is updated with Received once the

information is collected.

3. In the D ata Collection Conﬁguration screen, delete and re-create the performance data collection

schedules for the selected host.

For details on cre ating performance data collection schedules, see the HP StorageWorks Per formance

AdvisorXPSoftwareuserguide.

4. Start the performance data collection for the host.

Sun host fails to communicate with the command device

The S un host agent has a memory/ﬁle handle error and is unable to communicate with the command

device. When a command device is shared by Sun and either Windows NT or Windows 2000, the

Windows NT or Windows 2000 user may not be able to use the disk administration utility, because

this utility overwrites the disk par tition label on the command device. If this happens, Sun cannot

communicate with the command device.

Solution

Conﬁgure Sun and Windows NT or Windows 2000 with their own command device. As a result, they

cannot access the other command device and m odify the partition label.

Unable to browse to the management station

To identify the mana gem ent station to the DNS server, complete the following steps:

1. Add ;192.168.0.1 to the list of addresses to bypass your proxy server

HP StorageWorks performance advisor xp software troubleshooting guide